GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Appliance Repair Services
Same-day appliance repair from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
At Star Appliance, we understand the inconvenience and frustration that comes with a malfunctioning appliance, especially when it's a high-end investment. Based right here in Fort Mill, SC, our team is dedicated to providing expert appliance repair services that homeowners in Charlotte, Fort Mill, Matthews, and Waxhaw can rely on. We specialize in the meticulous repair and maintenance of premium brands including Sub-Zero, Wolf, Thermador, Viking, and Miele, ensuring your sophisticated kitchen essentials receive the specialized attention they deserve. Our skilled technicians are trained to diagnose and resolve a wide array of issues, restoring your appliances to optimal performance with precision and care. We pride ourselves on a transparent and customer-friendly approach; to make your repair experience as straightforward as possible, we offer a diagnostic service call fee of $120, which is fully waived with any completed repair. Choosing Star Appliance means opting for local expertise, dependable service, and a commitment to preserving the longevity and efficiency of your valuable home appliances. We are here to bring convenience back to your daily routine, handling everything from complex electronic diagnostics to essential component replacements for your luxury kitchen units. Our goal is to minimize downtime and provide lasting solutions, ensuring your high-performance appliances continue to serve your household needs reliably for years to come. We believe in fostering trust through quality workmanship and clear communication every step of the way.
Updated
Our trucks & technicians
Common Appliance Repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Appliance Not Powering On
If your high-end appliance suddenly refuses to turn on, or its display is completely dark, it can be a sign of an underlying issue. This might manifest as a lack of response from controls or a failure to initiate any operational cycles. Such a symptom often indicates a problem with the power supply or internal electrical components.
Inconsistent Performance
An appliance that fails to perform its primary function reliably, such as an oven not reaching temperature, a refrigerator not cooling adequately, or a dishwasher leaving dishes dirty, points to a fault. This inconsistency can range from minor deviations to complete functional failure. It suggests issues with heating elements, cooling systems, or water distribution components.
Unusual Noises or Odors
Strange sounds like grinding, buzzing, or excessive rattling, or peculiar smells such as burning plastic or electrical odors, are critical indicators of internal problems. These symptoms often signal failing motors, worn bearings, electrical shorts, or blocked ventilation. Addressing these quickly can prevent further damage.
Leaking Water
Discovering water pooling around your dishwasher, refrigerator, or other water-connected appliance is a clear sign of a leak. This can range from minor drips to significant puddles, potentially causing floor damage. Leaks typically stem from faulty seals, cracked hoses, or issues with internal valves and pumps.
Error Codes Displayed
Modern luxury appliances are equipped with sophisticated diagnostic systems that display error codes when a fault is detected. These alphanumeric codes indicate specific internal problems, from sensor malfunctions to communication errors between components. While sometimes temporary, persistent codes require professional attention.
Likely causes
What we typically find when we diagnose these symptoms.
Electrical Supply Issues
Many operational problems, including an appliance not powering on, can originate from the electrical supply. This could be a tripped circuit breaker, a faulty outlet, or loose wiring connections at the appliance itself. Even minor power fluctuations can sometimes impact sensitive electronic control boards in luxury units.
Component Failure
Essential components like heating elements in ovens, compressors in refrigerators, or motors in dishwashers can fail due to wear and tear or manufacturing defects. When these critical parts cease to function, the appliance cannot perform its intended task, leading to symptoms like inconsistent heating, cooling, or washing.
Control Board Malfunction
The control board is the "brain" of a modern appliance, managing all its functions. A faulty control board can cause a wide range of issues, from incorrect temperature readings and unresponsive controls to displaying erroneous error codes. High-end appliances often feature complex control systems that are susceptible to power surges or component aging.
Clogs or Blockages
For appliances involving water or air circulation, clogs can significantly impair performance. This includes blocked drain lines in dishwashers, obstructed water filters in refrigerators, or dirty condenser coils. Such blockages can lead to leaks, inefficient cooling, or unusual noises as the system struggles to operate.
Sensor or Thermostat Faults
Precise temperature regulation is crucial for luxury appliances. Malfunctioning sensors or thermostats can send incorrect readings to the control board, leading to issues like an oven overheating or underheating, or a refrigerator's interior temperature being unstable. These small components play a vital role in appliance accuracy.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning Smell or Smoke
If you notice any burning odor, visible smoke, or sparks coming from your appliance, immediately unplug it if safe to do so, or turn off the corresponding circuit breaker. These are clear signs of an electrical fault that requires immediate professional attention to prevent fire hazards.
Significant Water Leakage
While a minor drip might be a simple fix, significant and uncontrolled water leaking from an appliance, especially if it's pooling rapidly, can cause severe water damage to your home and create electrical hazards. Turn off the water supply to the appliance and call for professional help promptly.
Gas Odor
For gas ovens or ranges, a distinct smell of gas is a serious safety concern. Immediately turn off the gas supply to the appliance, open windows for ventilation, evacuate the area, and contact your gas utility company and a qualified appliance repair professional from a safe location. Do not use any electrical switches or open flames.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Connection
Ensure your appliance is securely plugged into a working electrical outlet. Sometimes, a loose plug can prevent the appliance from receiving power. Also, verify that the outlet itself is live by testing it with another small appliance or a voltage tester.
- 2
Reset Circuit Breaker
A tripped circuit breaker is a common cause for an appliance losing power. Locate your home's electrical panel and check if the breaker corresponding to your appliance is in the "off" position. Flip it completely off, then firmly back to the "on" position.
- 3
Inspect for Obstructions
For dishwashers, check the drain filter and spray arms for food debris. For refrigerators, ensure condenser coils at the back or bottom are not excessively dusty. For ovens, make sure nothing is blocking the vents or door seal.
- 4
Verify Door Closure
Many modern appliances, including refrigerators, ovens, and dishwashers, have safety switches that prevent operation if the door is not fully closed. Check that the door is latched properly and that there are no obstructions preventing it from sealing completely.
- 5
Review Error Codes
If your appliance has a digital display and is showing an error code, note it down. Consulting your appliance's owner's manual for that specific code can sometimes provide immediate troubleshooting steps or an indication of the problem's nature.
- 6
Perform a Soft Reset
For many electronic appliances, a soft reset can resolve minor glitches. Unplug the appliance from the wall outlet for 5-10 minutes, then plug it back in. This can sometimes reset the control board and clear temporary errors.
- 7
Check Water Shut-off Valves
For water-connected appliances like dishwashers or refrigerators with ice makers, ensure the water shut-off valve is fully open. A partially closed or completely closed valve can prevent water from reaching the appliance, causing operational issues.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of appliance repair can vary significantly based on the specific part needed, the complexity of the repair, and the appliance's brand and model. Luxury appliance parts are often more specialized and thus more expensive. Our technicians will provide a detailed quote after diagnosis, explaining all costs involved before any work begins.
Appliance Repair We Provide
Trash CompactorMini FridgeBeverage CoolerVent HoodSteam OvenWarming DrawerOutdoor KitchenBuilt-in Coffee MakerWater HeaterTankless Water HeaterInstallationReplacementHaul-away / Removal
Common Appliance Repair Issues We Fix
Appliance not turning on
Unusual noises or vibrations
Error codes on display
Leaking water or fluids
Overheating or shutting off
Broken parts or components
Service Pricing
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
Brands We Service
★ Specialty / authorized service provider
Star Appliance — Appliance Repair
Based in Fort Mill. Service trucks dispatched across our coverage zone.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
How quickly can Star Appliance schedule a repair?
We strive to provide prompt service to minimize disruption to your home. Our team works efficiently to schedule appointments as soon as possible, often within a few days, depending on availability in Fort Mill, Charlotte, Matthews, and Waxhaw. We understand the urgency of appliance repairs.
Which appliance brands does Star Appliance specialize in?
Star Appliance specializes in the repair of luxury appliance brands. Our expertise covers Sub-Zero, Wolf, Thermador, Viking, and Miele. Our technicians are specifically trained to handle the intricate systems of these high-end models.
How does Star Appliance's diagnostic fee work?
Our diagnostic fee is $120. This fee covers the technician's visit and initial assessment of your appliance's issue. If you proceed with the recommended repair service through Star Appliance, this $120 diagnostic fee is completely waived.
What areas does Star Appliance serve for appliance repair?
Star Appliance proudly serves homeowners across the greater Charlotte metropolitan area. Our primary service cities include Fort Mill, SC, Charlotte, NC, Matthews, NC, and Waxhaw, NC. We bring our expert repair services directly to your home in these communities.
Do your technicians have specific expertise for luxury appliance repairs?
Yes, our technicians receive specialized training and have extensive experience specifically with luxury appliance brands like Sub-Zero, Wolf, Thermador, Viking, and Miele. They are skilled in diagnosing and repairing the advanced technology and unique components found in these high-end models.
Explore more
Other appliance services
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.