GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Appliance Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Star Appliance is your premier destination for professional appliance repair services right here in Matthews, NC. As a distinguished suburb of Charlotte, known for its vibrant community and a median household income of $114,075, homeowners in areas like Wesley Chapel and the Matthews Commercial Historic District rely on their high-performance appliances daily. We understand that when a Sub-Zero refrigerator, a Wolf range, a Thermador oven, a Viking dishwasher, or a Miele laundry unit encounters an issue, you need prompt, expert attention. Our certified technicians specialize in the intricate diagnostics and precise repairs required for these luxury brands, ensuring your appliance returns to optimal functionality with minimal disruption to your household. We pride ourselves on delivering a professional, seamless service experience designed to meet the high standards of Matthews residents. With Star Appliance, you benefit from transparent pricing and a customer-focused approach; our $120 service call fee is completely waived when you proceed with the necessary repair. We are dedicated to providing reliable solutions that extend the life of your valuable investments, serving the discerning homes across Matthews and beyond with unparalleled care.
Updated
Common Appliance Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Not Powering On
Your appliance may not respond at all when switched on, showing no lights or sounds. This often indicates a complete electrical interruption, preventing any operation.
Unusual Noises
You might hear persistent grinding, buzzing, banging, or squealing sounds during operation. These noises often point to internal component wear or obstruction, signaling a need for professional inspection.
Ineffective Operation
The appliance is running but failing to perform its primary function, such as a refrigerator not cooling, an oven not heating properly, or a dishwasher not cleaning dishes thoroughly. This impacts its core utility.
Leaking Water
You observe water pooling around or underneath the appliance. Leaks can stem from compromised seals, clogged drainage systems, or damaged internal hoses, requiring immediate attention to prevent water damage.
Error Codes Displayed
Modern appliances often show specific alphanumeric codes on their digital display. These codes are designed to signal internal faults, providing a starting point for diagnostics regarding component failures or system malfunctions.
Likely causes
What we typically find when we diagnose these symptoms.
Electrical Supply Issues
Problems with the power cord, outlet, circuit breaker, or internal wiring can prevent an appliance from receiving sufficient power. This often results in the appliance not turning on or intermittent operation.
Worn or Damaged Components
Over time, parts like motors, pumps, fans, or heating elements can degrade or fail due to regular use. This wear leads to reduced efficiency, unusual noises, or complete operational failure.
Control Board Malfunction
The electronic control board acts as the "brain" of your appliance, managing all functions. A faulty control board can lead to incorrect cycles, unresponsive controls, or cryptic error codes, necessitating expert diagnosis.
Clogged Lines or Filters
For appliances involving water or air, blockages in water inlet lines, drain hoses, or air filters can significantly impede performance. These clogs can cause leaks, overheating, or inefficient operation.
Sensor or Thermostat Failure
Many appliances rely on sensors to monitor temperatures, water levels, or door positions. A malfunctioning sensor or thermostat can cause appliances to over-cool, overheat, or fail to start cycles correctly, impacting their precise operation.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Smell of Burning or Smoke
If you detect a burning odor, see smoke, or notice sparks coming from your appliance, immediately disconnect its power and call for professional help. These are serious electrical hazards that require urgent attention.
Major Water Leak or Flooding
A significant and continuous water leak that is causing pooling or flooding around the appliance demands immediate shutdown of the water supply and professional intervention. This prevents extensive water damage to your home.
Gas Odor (for Gas Appliances)
If you smell gas near a gas-powered appliance, turn off the appliance and the main gas supply to your home if safe to do so. Open windows and evacuate, then contact a qualified technician or your gas company immediately.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Verify Power Supply
Ensure the appliance is fully plugged into a working outlet. Test the outlet with another small device to confirm it has power, ruling out a basic power connection issue.
- 2
Check Circuit Breaker
Locate your home's electrical panel and check if the circuit breaker for the appliance has tripped. Reset it firmly if it's in the "off" or middle position, as this is a common cause of power loss.
- 3
Inspect Door Seals and Latches
For refrigerators, ovens, or dishwashers, ensure the door is fully closed and latched. A compromised seal or faulty latch can prevent the appliance from operating correctly or maintaining temperature.
- 4
Clean Vents and Filters
For appliances with vents (like refrigerators or dryers) or filters (dishwashers, laundry), ensure they are free of debris. Clogged vents can cause overheating, while dirty filters can hinder performance.
- 5
Listen for Sounds
Pay close attention to any unusual sounds when the appliance is attempting to run. Describing these noises accurately to a technician can help them pinpoint the potential internal problem more quickly.
- 6
Examine for Visible Leaks
Carefully look around and under the appliance for any obvious signs of water pooling or dripping. Tracing a visible leak can help identify a loose hose or a crack in a component.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of appliance repair can vary significantly based on the specific issue, the required parts, and the complexity of the labor. Minor electrical fixes or simple part replacements tend to be at the lower end, while major component failures like a compressor, main control board, or sealed system repair for premium brands can reach the higher range. Our technicians provide a detailed estimate after diagnosis.
Appliance Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable appliance repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Common Appliance Repair Issues We Fix in Matthews
Appliance not turning on
Unusual noises or vibrations
Error codes on display
Leaking water or fluids
Overheating or shutting off
Broken parts or components
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
★
★
★
★
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★Bertazzoni★
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★Cove★
BlueStar★
★
★Marvel★
★
GE Profile
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Frequently Asked Questions
How quickly can Star Appliance schedule a repair in Matthews?
We understand the urgency of appliance issues. Star Appliance strives to provide swift service to our Matthews customers, often offering same-day or next-day appointments depending on availability. Our goal is to diagnose and resolve your appliance problems as quickly as possible, minimizing inconvenience for your busy household.
Which appliance brands does Star Appliance service?
Star Appliance specializes in premium brand repair. We proudly service high-end appliances from Sub-Zero, Wolf, Thermador, Viking, and Miele. Our technicians are factory-trained and highly experienced with the specific complexities of these luxury brands.
What experience do Star Appliance technicians have?
Our technicians at Star Appliance are highly skilled professionals with extensive experience in repairing luxury appliances. They undergo continuous training to stay current with the latest technologies and repair techniques for brands like Sub-Zero, Wolf, and Miele, ensuring expert service for your valuable units.
What is Star Appliance's diagnostic fee policy?
Star Appliance has a straightforward diagnostic fee policy. We charge a $120 service call fee to thoroughly diagnose your appliance issue. However, this entire $120 fee is waived if you choose to proceed with the recommended repair service from our team.
Which Matthews neighborhoods does Star Appliance serve?
Star Appliance proudly serves all neighborhoods within Matthews, including Wesley Chapel, Lake Park, and Providence. We also extend our expert services to homeowners in surrounding communities such as Charlotte, Fort Mill, and Waxhaw, ensuring comprehensive coverage for your premium appliance repair needs.
Explore more
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.