GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Viking Appliance Repair in Matthews, SC
Same-day Viking repair from Star Appliance.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
When your high-performance Viking appliance requires attention in Matthews, look no further than Star Appliance, your trusted local experts. Based just across the state line in Fort Mill, SC, we extend our specialized services to homeowners throughout Matthews and surrounding communities, ensuring your luxury kitchen remains in perfect working order. We understand that Viking appliances, renowned for their professional-grade quality and sophisticated design, are a significant investment in your home. Whether it's a Viking range, refrigerator, dishwasher, or oven, our skilled technicians possess the specific knowledge and tools required to diagnose and repair these intricate systems with precision and care. We pride ourselves on offering meticulous service that upholds the integrity of your premium appliances. For instance, in areas like Wesley Chapel, where many homes feature custom-built Viking installations, our attention to detail is particularly valued. Our expertise isn't limited to Viking; we also proudly service other elite brands such as Sub-Zero, Wolf, Thermador, and Miele, providing a comprehensive solution for your upscale kitchen needs. We believe in transparent and fair service, which is why our $120 service call fee is always waived when you proceed with a repair, offering peace of mind and clear pricing from the outset. Star Appliance is committed to restoring the peak performance of your Viking appliances, allowing you to continue enjoying their exceptional functionality and aesthetic appeal without interruption.
Updated
Our trucks & technicians
Common Viking appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Viking Refrigerator Not Cooling
If your Viking refrigerator isn't maintaining its set temperature, you might notice food spoiling prematurely or the internal temperature feeling warmer than usual. This issue can affect either the fresh food compartment or the freezer, indicating a potential problem with the cooling system. You might also hear the compressor running excessively or not at all.
Viking Oven Not Heating
A Viking oven failing to heat up, or heating inconsistently, disrupts meal preparation significantly. Symptoms include uneven cooking, excessively long preheat times, or the oven light coming on without any heat. This can be frustrating when preparing gourmet meals and requires a precise diagnosis.
Viking Dishwasher Leaking
Discovering water on your kitchen floor around your Viking dishwasher is a clear sign of a leak. This might manifest as puddles under the unit, water dripping from the door, or signs of moisture on surrounding cabinetry. Leaks can originate from various points and should be addressed promptly to prevent water damage.
Viking Range Burner Issues
Problems with your Viking range burners can include burners failing to ignite, producing a weak or inconsistent flame, or clicking continuously. This directly impacts your ability to cook efficiently and safely. A burner not lighting can often indicate an ignition system fault.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Refrigerator Thermistor
A common cause for Viking refrigerators not cooling properly is a malfunctioning thermistor. This component monitors the internal temperature and sends signals to the control board. If it's faulty, the compressor may not receive the correct instructions, leading to incorrect temperature regulation and inefficient cooling.
Igniter Failure in Oven
For Viking gas ovens, a common culprit for heating issues is a worn-out igniter. The igniter is responsible for both lighting the gas and acting as a safety switch. If it's weak or cracked, it won't be able to draw enough current to open the gas valve or ignite the gas, preventing the oven from heating.
Clogged Dishwasher Filter
Leaks or poor cleaning performance in a Viking dishwasher can often be traced back to a clogged filter. Over time, food particles and debris can accumulate in the filter, causing water to back up, overflow, or not drain properly. This can lead to unsightly puddles and reduced washing efficiency.
Defective Surface Burner Module
When a Viking range burner experiences ignition problems, a defective surface burner ignition module is often the cause. This module controls the spark for multiple burners. If it fails, one or more burners may not spark or ignite correctly, leading to cooking interruptions and inconvenience.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Strong Gas Odor
If you detect a strong smell of natural gas around your Viking range or oven, turn off the appliance immediately, open windows, and evacuate the area. Do not attempt to operate any electrical switches or devices, and call a professional for immediate assistance.
Electrical Smoke or Sparks
Any visible smoke, burning smells, or sparks emanating from your Viking appliance, especially from the control panel or power cord, indicates a serious electrical fault. Unplug the appliance if safe to do so and contact an experienced technician right away to prevent further damage or fire hazards.
Significant Water Leak
If your Viking dishwasher or refrigerator is producing a substantial and uncontrolled water leak that is actively pooling on your floor, turn off the water supply to the appliance if possible. Large leaks can quickly cause extensive damage to your flooring and cabinetry.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Always start by ensuring your Viking appliance is receiving power. Verify that the power cord is securely plugged into a functioning outlet. If your appliance shares an outlet with other high-draw devices, try unplugging them or testing the outlet with another device to rule out a power issue.
- 2
Inspect Circuit Breaker
For any non-responsive Viking appliance, check your home's electrical panel for a tripped circuit breaker. Locate the breaker corresponding to your kitchen or appliance and ensure it is fully in the 'ON' position. Sometimes, simply toggling it off and then back on can resolve a lack of power.
- 3
Examine Door Seal
For refrigerators or ovens, a compromised door seal can lead to temperature inconsistencies or leaks. Visually inspect the rubber gasket around the door for any cracks, tears, or debris preventing a tight seal. A simple wipe-down can sometimes improve sealing, but significant damage may require replacement.
- 4
Clear Dishwasher Filter
If your Viking dishwasher isn't cleaning effectively or is leaking, safely remove and clean the filter at the bottom of the tub. Rinse it thoroughly under running water to remove any food particles or grease buildup. Reinstall it securely before running another cycle.
- 5
Verify Gas Shut-Off Valve
If a gas Viking range or oven is not igniting, ensure the gas shut-off valve behind or beneath the appliance is fully open. This valve is typically a lever or knob. Confirm it is aligned with the gas line to allow gas flow to the burners and oven.
- 6
Listen for Compressor Noise
For Viking refrigerators not cooling, listen closely for the sound of the compressor running. A constant hum or complete silence could indicate an issue. No sound at all might suggest a power problem, while continuous running might point to a refrigerant leak or sensor fault.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of Viking appliance repair can vary significantly based on the specific issue, the required parts, and the complexity of the labor. Minor repairs, such as replacing a faulty igniter or a temperature sensor, typically fall on the lower end of the spectrum. More extensive issues, like a compressor replacement in a refrigerator or a main control board repair in a complex range, will naturally incur higher costs due to part expense and specialized labor. Our technicians provide a detailed estimate before any work begins, so you always know what to expect.
Specialty Viking Service in Matthews
Premium Specialty
Viking Appliances We Repair in Matthews
Viking Refrigerator RepairViking Freezer RepairViking Dryer RepairViking Oven RepairViking Range RepairViking Stove RepairViking Cooktop RepairViking Ice Maker RepairViking Wine Cooler RepairViking Commercial Kitchen Appliance RepairViking Commercial Refrigerator RepairViking Commercial Freezer RepairViking Commercial Oven RepairViking Appliance Repair
Common Viking Issues We Fix in Matthews
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Viking Repair Pricing in Matthews
$120 service call (waived with repair). We provide a written estimate before starting any repair. Genuine Viking OEM parts used on every repair to maintain appliance integrity and warranty status.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Viking repair appointments to Matthews
We dispatch Viking specialists from Fort Mill to Matthews — typically same-day when capacity allows.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
What specific Viking appliances do you repair?
Star Appliance specializes in the repair of Viking professional-grade appliances, including their ranges, ovens, cooktops, refrigerators, dishwashers, and microwaves. Our technicians are well-versed in the intricate systems of these luxury units, ensuring expert service for your high-end kitchen equipment. We service the full Viking line.
How quickly can you schedule a Viking repair in Matthews?
We strive to offer prompt and convenient scheduling for our Matthews customers. When you contact Star Appliance, we'll work with you to find the earliest available appointment that fits your schedule, aiming to get your Viking appliance back to optimal performance as quickly as possible. Emergency services may also be available.
Which areas and neighborhoods do you serve for Viking repair?
Star Appliance proudly offers Viking repair services throughout Matthews, including neighborhoods like Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. We also serve nearby cities such as Charlotte, Concord, Monroe, Gastonia, Huntersville, and our home base in Fort Mill, SC, ensuring comprehensive coverage for premium appliance owners.
What is your diagnostic fee for Viking appliance repair?
Our diagnostic fee for a service call is $120. This fee covers the technician's visit and thorough assessment of your Viking appliance. Importantly, this $120 service call fee is completely waived if you decide to proceed with the repair recommended by our technician. We aim for transparent pricing.
Do you offer a warranty on your Viking appliance repairs?
Yes, Star Appliance stands behind the quality of our work. We provide a warranty on both parts and labor for all Viking appliance repairs we complete. Our goal is to ensure your complete satisfaction and provide lasting solutions, giving you confidence in the reliability of our service. Please ask for details.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.