GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Commercial Refrigerator Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For businesses and discerning homeowners in Matthews requiring expert commercial refrigeration repair, Star Appliance stands as your trusted local partner. We understand the critical role a reliable commercial refrigerator plays in your daily operations, whether you're running a busy kitchen in the Matthews Commercial Historic District or a specialty food store near Lake Park. Our seasoned technicians specialize in premium brands like Sub-Zero, Wolf, Thermador, Viking, and Miele, ensuring that your high-end appliance receives the precise care it deserves. Matthews, a thriving suburb of Charlotte, boasts a median household income reflecting the value its residents place on quality and professionalism – a standard Star Appliance is committed to upholding. We pride ourselves on delivering prompt, efficient, and lasting repair solutions designed to minimize downtime and preserve your inventory. When you choose Star Appliance for your commercial refrigerator needs, you benefit from our transparent pricing, including a straightforward $120 service call fee that is entirely waived with any completed repair. We are dedicated to restoring your commercial refrigerator to optimal performance, helping your business continue to operate smoothly throughout Matthews and surrounding areas. Our commitment to excellence means you can expect meticulous service, genuine parts, and a team focused on your satisfaction, ensuring your commercial refrigeration investment is well-protected.
Updated
Common Commercial Refrigerator Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Not Cooling Sufficiently
Your commercial refrigerator may struggle to maintain its set temperature, leading to warmer-than-desired interiors. This can compromise food safety and quality, especially for perishable goods, and often indicates an underlying mechanical issue.
Excessive Noise
If your commercial refrigerator starts producing unusual sounds like grinding, buzzing, or loud clicking, it's a sign that internal components might be failing. These noises can indicate issues with motors, fans, or the compressor.
Water Leaking
Puddles of water around or inside your commercial refrigerator are a clear sign of a problem. Leaks can result from a clogged defrost drain, a faulty water inlet valve, or issues with the condensation pan, potentially causing floor damage or slip hazards.
Frequent Cycling
A commercial refrigerator that turns on and off too frequently (short cycling) is working harder than it should. This often points to an inefficient compressor, dirty condenser coils, or a problem with the thermostat, increasing energy consumption and wear.
Door Seal Problems
Compromised door gaskets can lead to warm air infiltrating your commercial refrigerator, making it run constantly to maintain temperature. Visually inspect for cracks, tears, or a loose fit around the door perimeter.
Likely causes
What we typically find when we diagnose these symptoms.
Dirty Condenser Coils
Over time, condenser coils accumulate dust and debris, preventing efficient heat dissipation. This forces the compressor to work harder, reducing cooling performance and potentially leading to premature system failure if not cleaned regularly.
Faulty Thermostat
A malfunctioning thermostat can incorrectly read the internal temperature, causing the refrigerator to either overcool or not cool enough. This component is crucial for regulating the cooling cycles and maintaining optimal conditions inside.
Evaporator Fan Motor Failure
The evaporator fan circulates cold air throughout the refrigerator compartment. If this motor fails or becomes obstructed, cold air won't distribute properly, resulting in warm spots and inefficient cooling, especially noticeable in the freezer section.
Clogged Defrost Drain
The defrost drain channel can become clogged with food debris or ice, preventing meltwater from escaping. This leads to water accumulation inside the unit or leaks onto the floor, often accompanied by ice buildup on the evaporator coils.
Compressor Issues
The compressor is the heart of the refrigeration system, circulating refrigerant. Problems like a failing start relay, a worn motor, or a refrigerant leak can severely impair cooling, often manifesting as loud noises or a complete lack of cooling.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Electrical Issues
If you detect a burning smell, see sparks, or notice smoke coming from your commercial refrigerator, immediately unplug the unit and contact a professional. These are serious fire hazards requiring urgent attention.
Significant Water Leak
A substantial and continuous water leak that is quickly pooling around your appliance can cause significant property damage and create slip hazards. Turn off the water supply valve to the unit if applicable and call for immediate service.
Refrigerant Leak Odor
If you smell a chemical or sweet odor, similar to freon, near your commercial refrigerator, it might indicate a refrigerant leak. This requires professional handling as refrigerant can be harmful and the system needs to be properly recharged.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Ensure the refrigerator is securely plugged into a functioning outlet. Verify that the circuit breaker hasn't tripped; sometimes a quick reset can resolve power-related issues. Confirm no other appliances are overloading the circuit.
- 2
Inspect Door Seals
Examine the door gaskets for any tears, cracks, or gaps that could allow warm air to enter. A simple paper test – closing the door on a dollar bill – can help identify loose seals that need adjustment or replacement.
- 3
Verify Temperature Settings
Double-check that the temperature controls are set correctly for your specific commercial needs. Accidental adjustments can lead to cooling issues, so ensure both refrigerator and freezer sections are at their recommended settings.
- 4
Clean Condenser Coils
Locate the condenser coils, usually at the bottom or back of the unit, and carefully vacuum away any dust, dirt, or pet hair. Keeping these coils clean improves efficiency and can often resolve minor cooling problems.
- 5
Listen for Fan Sounds
Listen for the sound of the condenser and evaporator fans running. If either fan motor seems unusually quiet, is making excessive noise, or isn't running at all, it could indicate an issue preventing proper airflow.
- 6
Check Airflow Vents
Ensure that internal air vents are not blocked by stored food items or packaging. Proper airflow is essential for distributing cold air evenly throughout the refrigerator compartment.
- 7
Clear Drain Pan
Inspect the drain pan, typically located beneath the unit, for excessive water or blockages. A full or overflowing drain pan can indicate a clogged defrost drain line.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of commercial refrigerator repair can vary significantly based on the specific part needed and the complexity of the repair. Minor fixes like a door gasket replacement or a sensor adjustment typically fall on the lower end, while major component replacements such as a compressor or main control board can be more substantial. Our technicians will provide a detailed estimate after diagnosing the issue.
Commercial Refrigerator Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable commercial refrigerator repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
★
★
★
★
★
★Bertazzoni★
★
★Cove★
BlueStar★
★
★Marvel★
★
GE Profile
★
Frequently Asked Questions
How quickly can Star Appliance schedule a commercial refrigerator repair in Matthews?
We understand the urgency of commercial refrigerator issues. Star Appliance strives to offer prompt scheduling for our Matthews customers, often providing same-day or next-day service appointments to minimize disruption to your business.
Which commercial refrigerator brands do you service?
Star Appliance specializes in premium commercial refrigeration brands. Our expert technicians are highly trained to service Sub-Zero, Wolf, Thermador, Viking, and Miele appliances, ensuring specialized care for your high-end units.
Are your technicians qualified to handle complex commercial refrigerator repairs?
Absolutely. Our technicians are highly experienced and continuously trained on the latest technologies and repair techniques for commercial refrigeration units, especially premium brands. You can trust our expertise for reliable and effective service.
What is your diagnostic fee policy for commercial refrigerator repairs?
Star Appliance has a transparent diagnostic fee of $120 for service calls related to commercial refrigerator repairs. This entire fee is waived if you choose to proceed with the recommended repair service performed by our team.
Does Star Appliance serve all neighborhoods within Matthews and nearby areas?
Yes, Star Appliance proudly serves all neighborhoods in Matthews, including Wesley Chapel, the Matthews Commercial Historic District, Lake Park, and Providence. We also extend our expert services to nearby cities like Charlotte, Fort Mill, and Waxhaw.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.