GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Ice Maker Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
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Most jobs scheduled same-day or next-day.
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What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
When your ice maker falters, it can disrupt daily life, especially in a vibrant community like Matthews, where convenience is key. At Star Appliance, we understand the importance of a fully functional ice maker, whether it's in your premium Sub-Zero refrigerator or your high-performance Wolf range. Serving homeowners across Matthews, including the charming areas like Wesley Chapel and the well-established residences near Providence, our experienced technicians are adept at diagnosing and resolving a wide array of ice maker issues. We pride ourselves on offering professional, efficient, and reliable service, ensuring that your appliance returns to optimal working condition swiftly. Our expertise extends to luxury brands such as Thermador, Viking, and Miele, providing specialized care that lesser-known providers simply can't match. We know that Matthews is home to many families enjoying a median household income around $114,075, and they expect top-tier service for their investments. To make the process transparent and straightforward, Star Appliance offers a clear diagnostic fee policy: a $120 service call that is completely waived when you proceed with the repair. This commitment reflects our dedication to customer satisfaction and our belief in honest, upfront pricing. Trust Star Appliance to bring crisp, clear ice back to your home with minimal fuss and maximum professionalism.
Updated
Common Ice Maker Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
No Ice Production
This is the most direct symptom and indicates a complete failure in the ice-making process. It could mean no water is entering the ice maker, the freezing mechanism isn't working, or the ice maker itself is not cycling to produce ice. Your ice bucket will remain empty despite the freezer being cold.
Producing Less Ice
Your ice maker might still be making ice, but significantly less than usual, or the cubes might be smaller. This suggests a partial obstruction in the water line, a weakening water inlet valve, or an inconsistent freezing cycle. It often progresses to a complete failure if not addressed.
Strange Noises
Unusual sounds like grinding, buzzing, or clicking coming from the ice maker often point to mechanical issues. This could be a problem with the auger motor, a malfunctioning fan, or components struggling to operate. These noises typically occur during the ice production or dispensing cycle.
Water Leakage
Any signs of water pooling in or around the ice maker compartment or underneath the refrigerator indicate a leak. This might be due to a faulty water inlet valve, a cracked water line, or a clogged drain tube, potentially leading to water damage if not promptly repaired.
Bad Tasting or Smelling Ice
If your ice has an off-flavor or smell, it could be a sign of a clogged or old water filter, contamination in the water lines, or issues with the ice bin itself. This affects the quality of your drinks and suggests a need for cleaning or component replacement.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Water Inlet Valve
A common culprit for ice maker problems is a malfunctioning water inlet valve. This valve controls the flow of water into the ice maker. If it's clogged with mineral deposits or has an electrical failure, it may not allow water in, or it might leak, leading to no ice or slow ice production.
Clogged Water Filter
An often-overlooked cause of reduced ice production or poor-tasting ice is a dirty or clogged water filter. As the filter accumulates impurities over time, it restricts water flow to the ice maker. Regular replacement of your water filter is crucial for optimal ice maker performance and water quality.
Low Water Pressure
Insufficient water pressure reaching the refrigerator can prevent the ice maker from filling properly. This could be due to issues with your home's plumbing, a kinked water line behind the appliance, or a problem with the refrigerator's internal water line. Low pressure results in smaller ice cubes or no ice at all.
Broken Auger Motor
If your ice maker produces ice but it doesn't dispense, a broken auger motor is a likely cause. This motor is responsible for rotating the auger that pushes ice from the bin through the dispenser chute. A faulty motor can lead to unusual grinding noises or a complete failure to dispense ice.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Significant Water Leak
If you notice a continuous or significant water leak from your ice maker or refrigerator, especially if it's pooling on the floor, it's crucial to call a professional immediately. This can lead to serious water damage to your flooring and cabinetry.
Burning Smell or Smoke
Any burning smell or visible smoke emanating from your refrigerator or ice maker is a severe electrical emergency. Immediately unplug the appliance if safe to do so and contact Star Appliance for urgent assistance to prevent potential fire hazards.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Water Supply
Ensure the water supply line to your refrigerator is fully turned on. Locate the shut-off valve, typically behind the refrigerator or under the sink, and confirm it's in the open position. A partially closed valve can significantly reduce water flow to the ice maker.
- 2
Verify Freezer Temperature
Confirm that your freezer is set to the correct temperature, ideally between 0-5°F (-18 to -15°C). If the freezer is too warm, the ice maker won't be able to freeze water effectively, leading to slow ice production or slushy ice. Use a thermometer to verify.
- 3
Inspect Ice Bucket
Remove the ice bucket and check for any clumps of ice or obstructions that might be preventing new ice from dropping or dispensing. Sometimes, ice can fuse together, creating a blockage. Gently break up any large chunks or empty the bin if it's overfilled.
- 4
Reset Ice Maker
Many ice makers have a reset button or a small wire arm that acts as a reset. Consult your appliance manual for specific instructions. Often, simply turning the ice maker off and then back on, or unplugging the refrigerator for a few minutes, can resolve minor electronic glitches.
- 5
Examine Water Filter
Check the water filter in your refrigerator. If it's old or appears dirty, it might be restricting water flow. While you can visually inspect it, a clogged filter often shows no external signs. Consider replacing it if it hasn't been changed in the last six months to a year.
- 6
Look for Kinked Water Line
Carefully pull your refrigerator away from the wall and inspect the water supply line behind it. Ensure there are no kinks or bends in the line that could be impeding water flow. Straightening a kinked line can often restore proper ice maker function.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of ice maker repair can vary significantly based on the specific component that needs replacement, the brand of the appliance (e.g., Sub-Zero, Wolf, Miele), and the complexity of the labor. Simple fixes like a clogged line or a minor valve replacement typically fall on the lower end, while issues requiring a new ice maker module or auger motor can incur higher costs. Our technician will provide a detailed estimate after diagnosis.
Ice Maker Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable ice maker repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
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★Bertazzoni★
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★Cove★
BlueStar★
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★Marvel★
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GE Profile
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Frequently Asked Questions
How quickly can Star Appliance repair my ice maker in Matthews?
We prioritize prompt service for our Matthews customers. While scheduling depends on current demand and parts availability, our goal is to dispatch a technician to your home as quickly as possible. We strive to offer flexible appointment times that fit your busy schedule, ensuring minimal disruption to your daily routine.
Which brands of ice makers does Star Appliance service?
Star Appliance specializes in premium appliance repair. For ice makers, we proudly service leading luxury brands including Sub-Zero, Wolf, Thermador, Viking, and Miele. Our technicians receive specialized training to expertly handle the unique complexities of these high-end models, ensuring quality repairs.
Are Star Appliance technicians experienced and certified for ice maker repair?
Yes, our technicians are highly experienced and continuously trained on the latest technologies for premium appliance repair, including ice makers. They possess the knowledge and skills necessary to accurately diagnose and efficiently resolve issues across the specific luxury brands we service, providing reliable and professional service.
What is Star Appliance's policy regarding diagnostic fees for ice maker repair?
Star Appliance charges a $120 diagnostic service call fee. This fee covers the technician's visit to your Matthews home, thorough inspection, and diagnosis of the ice maker issue. Should you choose to proceed with the recommended repair, this $120 service call fee is completely waived from your total repair cost.
Does Star Appliance serve all neighborhoods in Matthews, and nearby cities?
Absolutely! Star Appliance proudly serves the entire Matthews area, including neighborhoods like Wesley Chapel, Lake Park, and Providence. Our service extends to nearby cities such as Charlotte, Fort Mill, and Waxhaw, ensuring comprehensive coverage for premium appliance repair needs in the broader region.
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What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.