GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Commercial Kitchen Appliance Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For homeowners and culinary enthusiasts in Matthews, ensuring your high-end kitchen appliances are operating perfectly is essential for both convenience and entertaining. Star Appliance is your trusted local expert for specialized commercial kitchen appliance repair, proudly serving the vibrant communities across Matthews, including Wesley Chapel and the Matthews Commercial Historic District. We understand the unique needs of premium appliances like Sub-Zero, Wolf, Thermador, Viking, and Miele, which are often found in homes where the median household income is around $114,075, signifying a demand for quality and precision. Our dedicated technicians are adept at diagnosing and resolving complex issues, restoring your sophisticated equipment to optimal performance. We prioritize efficiency and clear communication from the moment you call. Our transparent diagnostic fee of $120 is always waived when you proceed with the repair, ensuring you receive exceptional value alongside expert service. As a suburb of Charlotte, Matthews residents deserve prompt and reliable care for their investments, and Star Appliance is committed to delivering just that, providing peace of mind with every service call.
Updated
Common Commercial Kitchen Appliance Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Inconsistent Heating or Cooling
Commercial cooking appliances may exhibit zones that do not heat evenly, or take excessively long to reach desired temperatures. For refrigeration, you might notice items not staying cold enough, or conversely, freezing when they shouldn't. This can compromise food safety and preparation quality.
Unusual Noises or Vibrations
A commercial kitchen appliance operating normally should run with a consistent, relatively quiet hum or fan noise. Loud grinding, persistent buzzing, excessive rattling, or high-pitched squealing often indicate a mechanical problem, such as a failing motor, fan blade, or worn-out component. These sounds should not be ignored.
Electrical or Display Issues
Problems such as the appliance not powering on, flickering lights, error codes appearing on digital displays, or unresponsive touch controls point to electrical or electronic malfunctions. These can stem from a power supply issue, a faulty control board, or damaged wiring within the sophisticated system.
Water Leaks or Icemaker Problems
For commercial refrigeration units with water dispensers or icemakers, issues like standing water around the unit, slow ice production, or no water dispensing are common. This could be due to clogged water lines, a malfunctioning water inlet valve, or a drainage problem. Leaks can also indicate problems with seals or internal tubing.
Likely causes
What we typically find when we diagnose these symptoms.
Power Supply Issues
A common cause for commercial kitchen appliances to malfunction is an inadequate or inconsistent power supply. This can range from tripped circuit breakers specific to the appliance's circuit, loose connections at the outlet, or internal wiring issues within the appliance itself. Premium appliances often draw significant power, making stable electricity critical for proper operation.
Component Failure
Wear and tear on critical components can lead to operational problems. For cooking appliances, this might involve a faulty heating element, igniter, or thermostat. In refrigeration units, issues could stem from a failing compressor, condenser fan, or evaporator coil. These parts are essential for the core function of the appliance and often require professional diagnosis.
Sensor or Control Board Malfunctions
Modern commercial kitchen appliances rely heavily on advanced electronics, including temperature sensors, pressure sensors, and sophisticated control boards. A faulty sensor can provide inaccurate readings, causing the appliance to cycle incorrectly or not at all. A malfunctioning control board can lead to a complete breakdown of communication and operation, requiring specialized repair.
Blocked Vents or Filters
Many commercial kitchen appliances, particularly refrigeration and ventilation systems, depend on clear airflow to function efficiently. Clogged condenser coils, grease filters in hoods, or blocked air vents can restrict proper heat dissipation or circulation. This often leads to overheating, reduced efficiency, or complete system shutdowns in appliances like commercial refrigerators and ovens.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning Smell or Smoke
If you detect any burning smell, see smoke, or notice sparks coming from your commercial kitchen appliance, immediately turn off the power at the circuit breaker and call for professional service. This indicates a serious electrical fault that poses a fire hazard.
Significant Water Leakage
Should your refrigerator or dishwasher begin to leak a significant amount of water onto the floor, turn off the water supply to the appliance if possible and power it down. Extensive leaks can cause significant property damage and create slip hazards.
Gas Odor (for gas appliances)
If you operate a gas range or oven and smell gas, turn off the appliance immediately, open windows and doors, and evacuate the area. Do not operate any electrical switches or open flames. Contact your gas provider and a certified appliance technician right away.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Connection
Ensure the appliance is securely plugged into a working electrical outlet. Sometimes, a loose plug can prevent the appliance from receiving power. Try plugging another small appliance into the same outlet to confirm the outlet itself is functional.
- 2
Inspect Circuit Breaker
Locate your home's electrical panel and check the circuit breaker corresponding to your kitchen appliance. If it's tripped (usually in the middle position), firmly flip it off and then back on. Repeated tripping may indicate a more serious electrical issue.
- 3
Examine Filters and Vents
For refrigerators, check that condenser coils are clean and not blocked by dust or debris. For ranges and ovens, ensure any external vents are clear. Restricted airflow can impede performance and cause the appliance to malfunction or overheat.
- 4
Verify Door Seals
For refrigeration units, inspect door gaskets for tears, gaps, or signs of wear. A compromised seal allows cold air to escape, forcing the compressor to work harder and potentially leading to higher energy consumption and cooling issues. You can often feel air leaking around a bad seal.
- 5
Review Appliance Settings
Confirm that the appliance's temperature settings or operating modes haven't been accidentally changed. Sometimes a simple adjustment back to the desired setting can resolve apparent performance issues. Check if any 'Sabbath mode' or 'demo mode' has been activated.
- 6
Listen for Unusual Noises
Pay attention to any new or unusual sounds coming from the appliance, such as loud buzzing, grinding, or excessive rattling. These sounds can often provide clues to internal component issues like a failing motor, fan, or pump that may require professional attention.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of commercial kitchen appliance repair can vary significantly based on the specific appliance, the complexity of the issue, and the cost of replacement parts. A minor repair, like a thermostat replacement, might fall at the lower end, while a more involved fix, such as a major electronic board or compressor, could be at the higher end. We provide a detailed estimate after diagnosis.
Commercial Kitchen Appliance Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable commercial kitchen appliance repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Common Commercial Kitchen Appliance Repair Issues We Fix in Matthews
Walk-in cooler/freezer temperature fluctuations
Commercial refrigerator compressor failure
Ice machine not producing ice
Commercial dishwasher drainage issues
Oven temperature calibration
Fryer thermostat failure
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
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★Bertazzoni★
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★Cove★
BlueStar★
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★Marvel★
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GE Profile
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Frequently Asked Questions
How quickly can Star Appliance schedule a commercial kitchen appliance repair in Matthews?
We understand the importance of a fully functional kitchen, especially with high-end appliances. Star Appliance strives to offer prompt and convenient scheduling for commercial kitchen appliance repairs throughout Matthews and its surrounding areas. We aim to get a certified technician to your home as quickly as possible, often within a day or two, depending on current demand and your specific appliance issue.
Which specific brands of commercial kitchen appliances does Star Appliance service?
Star Appliance specializes in the repair of premium commercial-grade kitchen appliances. Our expert technicians are highly trained and experienced with leading luxury brands, including Sub-Zero, Wolf, Thermador, Viking, and Miele. We focus on these high-end brands to ensure specialized knowledge and access to appropriate parts for your valuable equipment.
Are your technicians qualified and experienced to work on premium commercial kitchen appliances?
Absolutely. Our technicians at Star Appliance are factory-trained and highly experienced in diagnosing and repairing complex issues unique to high-end commercial kitchen appliances. We pride ourselves on continuous training to stay current with the latest technologies and repair techniques for brands like Sub-Zero, Wolf, and Miele, ensuring professional and reliable service every time.
What is Star Appliance's policy regarding diagnostic fees for commercial kitchen appliance repairs?
Star Appliance has a straightforward diagnostic fee policy. We charge a $120 service call fee to thoroughly assess your commercial kitchen appliance's issue. However, this entire $120 diagnostic fee is completely waived if you choose to proceed with the recommended repair service through Star Appliance. Our goal is transparent pricing and excellent value.
Which Matthews neighborhoods does Star Appliance serve for commercial kitchen appliance repair?
Star Appliance proudly serves homeowners throughout Matthews, North Carolina, and its various neighborhoods. This includes areas such as Wesley Chapel, the Matthews Commercial Historic District, Lake Park, and Providence. We also extend our services to nearby cities like Charlotte, Fort Mill, and Waxhaw, ensuring wide coverage for our premium appliance repair expertise.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.