GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Range Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For homeowners in Matthews, NC, keeping your kitchen running smoothly is essential, especially when it comes to high-end cooking appliances. Star Appliance is your trusted local partner for specialized range repair services right here in Matthews, a vibrant suburb of Charlotte with a population that values quality living. We understand the inconvenience a malfunctioning range can cause, whether it's a gas burner failing to ignite in Wesley Chapel or an electric oven not heating evenly in Providence. Our expert technicians are highly experienced in servicing premium brands, ensuring your sophisticated Sub-Zero, Wolf, Thermador, Viking, or Miele range receives the precise care it deserves. We pride ourselves on delivering prompt, reliable service that respects your time and your home. When you choose Star Appliance for your range repair needs, you're choosing a team dedicated to restoring your appliance's performance with minimal disruption. We offer a transparent diagnostic fee of $120 for our service calls, which is always waived with any approved repair. This commitment means you'll have a clear understanding of the issue and the solution before proceeding. From minor adjustments to complex component replacements, our goal is to extend the life and efficiency of your appliance, allowing you to get back to enjoying your kitchen. Residents across Matthews rely on us for our meticulous approach and unparalleled customer service, ensuring every repair is handled with professionalism and expertise.
Updated
Common Range Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Burner Not Igniting
If your gas range burner clicks continuously but fails to light, or if an electric burner remains cold, it indicates a problem. This can disrupt cooking and suggest an issue with the ignition system or heating element. Prompt attention ensures safe and effective use of your appliance.
Oven Not Heating
An oven that fails to reach the set temperature, or doesn't heat at all, can be frustrating for any home cook. This issue can lead to undercooked food and wasted time. It often points to a problem with the heating elements, igniter, or temperature sensor.
Uneven Cooking Results
Food that burns on one side or remains raw in the center often suggests an issue with uneven heat distribution. This could be due to a faulty convection fan, a miscalibrated temperature sensor, or failing heating elements. Consistent temperature is key for culinary success.
Gas Odor
A faint smell of gas when using a gas range is normal, but a strong or persistent gas odor when the appliance is off is a serious concern. This indicates a potential leak that requires immediate professional inspection. Do not ignore a strong gas smell.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Igniter or Spark Module
For gas ranges, a common cause for burners not igniting is a failing igniter or a defective spark module. The igniter generates the spark to light the gas, and if it's worn or dirty, ignition can be inconsistent. Similarly, a spark module distributes power to the igniters, and its failure affects multiple burners.
Defective Heating Element
In electric ranges, an oven or surface burner not heating is frequently due to a burned-out or damaged heating element. These elements visibly glow red when working correctly. A visible break or lack of glow usually confirms the element needs replacement.
Malfunctioning Temperature Sensor
Uneven heating or incorrect oven temperatures are often linked to a faulty temperature sensor. This sensor communicates the oven's internal temperature to the control board. If it's inaccurate, the oven's heating cycles will be inconsistent, leading to poor cooking results.
Gas Valve Issues
A gas leak or a burner failing to receive gas can stem from problems with the gas valves. These valves control the flow of gas to the burners and oven. A stuck, faulty, or corroded valve can prevent gas from reaching its destination or cause unintended leaks.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Strong Gas Odor
If you detect a strong smell of gas when your gas range is not in use, immediately turn off the gas supply if safe to do so, ventilate the area, and evacuate your home. This indicates a potential gas leak requiring emergency professional attention.
Electrical Sparks or Smoke
Any visible sparks, smoke, or a burning electrical smell coming from your electric range or oven should be treated as an immediate hazard. Unplug the appliance if possible and turn off the breaker. Do not attempt to use the appliance again until a qualified technician has inspected it.
Loud Popping or Hissing
Unusual loud popping, hissing, or crackling noises, especially when accompanied by other warning signs like burning smells, indicate a serious malfunction. Discontinue use of the appliance immediately and contact a repair professional to prevent further damage or safety risks.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
For electric ranges, ensure the appliance is securely plugged into its outlet. Verify that the circuit breaker for the kitchen or range hasn't tripped in your home's electrical panel. A simple power reset can sometimes resolve minor electronic glitches.
- 2
Inspect Burner Caps
For gas ranges, remove and clean the burner caps and grates. Ensure they are correctly seated and free from food debris or moisture that might be obstructing the gas flow or spark. Misaligned caps can prevent proper ignition.
- 3
Examine Heating Elements
For electric ranges, visually inspect the surface elements and oven heating elements for any visible breaks, cracks, or signs of burning. A healthy electric element should glow red evenly when turned on. If it's not glowing, it may be faulty.
- 4
Look for Blockages
Check around the burners and in the oven for any trapped food particles, foil, or utensils. These items can sometimes interfere with burner ignition, door closure, or proper heat circulation within the oven cavity.
- 5
Verify Gas Shut-off Valve
For gas ranges, ensure the main gas shut-off valve behind or near the appliance is in the "on" position. Sometimes these valves can be inadvertently turned off during cleaning or other maintenance.
- 6
Test Multiple Burners
If one burner isn't working, try activating other burners on your range. This can help determine if the problem is isolated to a single element or part of a larger system issue affecting multiple components.
- 7
Review User Manual
Consult your range's owner's manual for basic troubleshooting steps specific to your model. It often provides guidance on common error codes or simple fixes that can be performed safely before calling for professional service.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The total cost of range repair in Matthews can vary significantly based on the specific part needing replacement and the complexity of the repair. Factors like the brand of your appliance, the cost of specialized components, and the labor required will influence the final price. Our technician will provide a detailed quote after the diagnostic.
Range Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable range repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
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★
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★Bertazzoni★
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★Cove★
BlueStar★
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★Marvel★
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GE Profile
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Frequently Asked Questions
How quickly can Star Appliance schedule range repair service in Matthews?
We aim for prompt service in Matthews and surrounding areas. Our technicians work efficiently to schedule appointments that fit your schedule, often offering flexible timing to address your range repair needs quickly. Contact us to discuss the earliest available slot.
What brands of ranges does Star Appliance service?
Star Appliance specializes in premium range repair. We expertly service top-tier brands including Sub-Zero, Wolf, Thermador, Viking, and Miele. Our technicians are factory-trained and highly knowledgeable about the specific intricacies of these high-end appliances.
Are your technicians experienced and certified for range repair?
Our technicians are highly trained and experienced in appliance repair, particularly with luxury brands. Star Appliance is fully insured, and our team continually updates their skills to provide expert service, ensuring your range repair is handled by qualified professionals.
What is Star Appliance's diagnostic fee policy for range repair?
Our diagnostic service call fee is $120. This fee covers the technician's visit to your home in Matthews, the thorough assessment of your range, and a detailed explanation of the repair. If you proceed with the recommended repair, this $120 fee is entirely waived.
Which Matthews neighborhoods does Star Appliance serve for range repair?
Star Appliance proudly serves homeowners throughout Matthews, including neighborhoods like Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. We also extend our range repair services to nearby communities such as Charlotte, Waxhaw, and Fort Mill.
Explore more
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.