GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Stove Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For homeowners in Matthews, NC, a malfunctioning stove can disrupt daily life, turning meal preparation into a challenge. At Star Appliance, we understand the importance of a fully functional kitchen, which is why we offer expert stove repair services right here in your community. Whether you're near Wesley Chapel or closer to the Matthews Commercial Historic District, our skilled technicians are dedicated to providing prompt, reliable service that respects your time and your home. We specialize in premium appliance brands, ensuring that your Sub-Zero, Wolf, Thermador, Viking, or Miele stove receives the precise care it needs. We know Matthews is a vibrant suburb with a median household income of $114,075, reflecting a community that values quality and efficiency, and our service standards align perfectly with those expectations. When you choose Star Appliance, you're opting for technicians who are not only experienced but also deeply familiar with the nuances of these sophisticated appliances. Our commitment to transparent pricing means you'll appreciate our diagnostic fee policy: a $120 service call is completely waived with any approved repair, making professional help both accessible and straightforward. From our base in Fort Mill, we proudly extend our appliance expertise to Matthews, Charlotte, Waxhaw, and surrounding areas, bringing top-tier stove repair directly to your doorstep. We strive to restore your stove to optimal performance quickly, allowing you to return to your culinary routines without prolonged inconvenience. Trust Star Appliance to keep your kitchen running smoothly with unparalleled service tailored to the discerning residents of Matthews.
Updated
Common Stove Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Oven Not Heating
If your oven fails to heat up at all, or only reaches a very low temperature, it can indicate a problem with the heating element, igniter, or temperature sensor. This makes baking and roasting impossible and requires immediate attention to diagnose the root cause.
Burner Fails to Ignite
For gas stoves, a burner that clicks continuously but doesn't light usually points to an issue with the igniter, gas flow, or a clogged burner port. Electric burners might not heat if their element is faulty or if there's an electrical connection problem.
Uneven Cooking
When food consistently cooks unevenly, with some areas burning while others remain undercooked, it often signals a calibration issue with the temperature sensor or a malfunctioning heating element. This can be frustrating for precise cooking and affects food quality.
Stove Displays Error Code
Modern stoves often show specific error codes on their digital display when a fault is detected. These codes correspond to various internal issues, from sensor malfunctions to control board problems. Consulting the owner's manual or a technician is necessary to interpret and address these codes.
Likely causes
What we typically find when we diagnose these symptoms.
Defective Heating Element
Both oven and surface electric burners rely on heating elements to generate heat. Over time, these elements can burn out or become damaged, preventing the stove from reaching the desired temperature. Replacement of the specific element is usually required to restore functionality.
Faulty Igniter Assembly
For gas stoves, the igniter is crucial for lighting the gas. If it's weak, cracked, or simply worn out, it may fail to produce a spark, preventing the burner or oven from lighting. A faulty igniter often needs to be replaced to ensure proper gas ignition.
Malfunctioning Temperature Sensor
The temperature sensor in an oven monitors the internal temperature and sends signals to the control board to maintain accuracy. If this sensor is faulty, it can lead to incorrect temperature readings, resulting in the oven overheating or not heating sufficiently, causing uneven cooking.
Control Board Issues
The main control board acts as the 'brain' of your stove, regulating all functions, including heating elements, igniters, and temperature sensors. A defect in the control board can manifest as various symptoms, from burners not working to error codes appearing, often requiring a professional diagnosis and replacement.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Persistent Gas Smell
If you detect a distinct smell of natural gas or propane, especially when the stove is not in use, evacuate the area immediately and contact your gas provider or emergency services. Do not operate any electrical switches or create any sparks.
Smoke or Burning Smell
Any visible smoke, sparks, or a persistent burning smell coming from your stove, particularly from electrical components, indicates a serious electrical fault. Turn off the stove at the circuit breaker and call a professional technician right away to prevent further damage or fire hazards.
Uncontrolled Heating
If your oven or a burner continues to heat uncontrollably, even after turning it off, or if it catches fire, immediately cut power to the appliance at the main breaker. This situation poses a significant fire risk and requires expert intervention.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
For electric stoves, ensure the appliance is fully plugged into the outlet and that the circuit breaker hasn't tripped. A tripped breaker will prevent the stove or oven from receiving power, often causing all functions to cease. Resetting it might restore operation.
- 2
Verify Gas Supply
If you have a gas stove, confirm that the gas supply valve behind the appliance is fully open. Sometimes, it can be accidentally nudged into a partially closed position during cleaning, restricting gas flow to the burners or oven.
- 3
Inspect Burner Components
For gas burners, make sure the burner caps and bases are clean and properly seated after cleaning. Clogged ports or misaligned components can prevent proper ignition or even flame distribution. Gently clean any debris around the burner holes.
- 4
Examine Heating Elements
For electric stoves, visually inspect the surface and oven heating elements for any signs of physical damage, such as breaks, blisters, or discolored spots. A damaged element will often appear visibly faulty and will not heat up when activated.
- 5
Consult Owner's Manual
If your stove has a digital display showing an error code, refer to your appliance's owner's manual. Many manuals provide troubleshooting steps and explanations for common error codes, which can sometimes be resolved with simple resets.
- 6
Test Other Functions
If one burner or the oven isn't working, try testing other burners or different oven functions. This can help determine if the problem is isolated to a single component or if it's a more widespread issue affecting the entire stove, pointing to power or control board problems.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of stove repair can vary significantly based on the specific part that needs replacement and the complexity of the repair. Simple fixes like replacing a faulty igniter or a basic surface element tend to be on the lower end. More involved repairs, such as replacing an oven heating element, temperature sensor, or certain control board components, will fall into a higher price bracket. These figures do not include the diagnostic fee, which as noted, is waived with any completed repair. Prices can also fluctuate based on the specific premium brand and part availability.
Stove Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable stove repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
★
★
★
★
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★Bertazzoni★
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★Cove★
BlueStar★
★
★Marvel★
★
GE Profile
★
Frequently Asked Questions
How quickly can Star Appliance schedule a stove repair in Matthews?
We understand that a broken stove requires prompt attention. Star Appliance strives to offer timely scheduling for our Matthews customers, often being able to arrange an appointment within a day or two, depending on current demand. We work efficiently to diagnose and repair your stove, minimizing disruption to your household routine and getting your kitchen back to full functionality as soon as possible.
What stove brands does Star Appliance service?
Star Appliance specializes in the repair of premium stove brands. Our experienced technicians are trained and equipped to service Sub-Zero, Wolf, Thermador, Viking, and Miele appliances. We focus on these high-end brands to ensure our team possesses the specific knowledge and tools required for their intricate designs and advanced technologies, providing you with expert-level service.
Are your stove repair technicians certified and experienced?
Yes, our technicians at Star Appliance are highly skilled and possess extensive experience in diagnosing and repairing complex stove issues for luxury brands. While specific certifications vary, all our team members undergo rigorous training to stay current with the latest appliance technologies. You can trust our professionals to deliver knowledgeable and reliable repair services.
What is your diagnostic fee policy for stove repairs?
Star Appliance has a transparent diagnostic fee policy. We charge a $120 service call fee to thoroughly diagnose the issue with your stove. However, this entire $120 fee is completely waived if you proceed with the recommended repair through Star Appliance. This ensures you only pay for the repair itself when you choose us for the service.
Which Matthews neighborhoods does Star Appliance serve?
Star Appliance proudly serves the entire town of Matthews, NC, and its surrounding areas. This includes popular neighborhoods such as Wesley Chapel, the Matthews Commercial Historic District, Lake Park, and Providence. We also extend our services to nearby cities like Charlotte, Fort Mill, and Waxhaw, ensuring comprehensive coverage for premium appliance repair needs.
Explore more
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.