GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Jenn-Air Appliance Repair in Matthews, SC
Same-day Jenn-Air repair from Star Appliance.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For discerning homeowners in Matthews, maintaining the peak performance and sophisticated aesthetic of your Jenn-Air appliances is paramount. Star Appliance understands the precision engineering and luxury design that define Jenn-Air products, from elegant built-in refrigerators to powerful professional-style ranges and advanced dishwashers. As your dedicated local appliance repair specialists, we proudly serve the Matthews community, including upscale homes in areas like Wesley Chapel and the vibrant Matthews Commercial Historic District, where homeowners appreciate lasting quality. Our highly skilled technicians are expertly trained to diagnose and resolve issues across the entire Jenn-Air line, ensuring your kitchen remains the heart of your home, operating flawlessly. Beyond Jenn-Air, our expertise extends to other premium brands such as Sub-Zero, Wolf, Thermador, Viking, and Miele, offering comprehensive service for your entire high-end appliance suite. We also support commercial kitchen operations, understanding the critical nature of reliable equipment in a professional setting. To ensure a clear path forward, Star Appliance offers a transparent diagnostic fee of $120, which is always waived when you proceed with a repair. This policy ensures that professional service is both accessible and value-driven for our valued clients throughout Matthews and nearby communities, allowing you to trust in our commitment to restoring your premium appliances efficiently and effectively.
Updated
Our trucks & technicians
Types we service
Coverage across every common variation of this appliance category.
- Built-in Refrigerators
- Column Refrigerators
- Professional-Style Ranges
- Induction Cooktops
- Wall Ovens
- Under-Counter Refrigerators
- Dishwashers
- Microwave Ovens
- Ventilation Hoods
- Coffee Systems
Common Jenn-Air appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Refrigerator Not Cooling
If your Jenn-Air refrigerator isn't maintaining its set temperature, it could indicate issues with the compressor, condenser coils, or the thermistor. Food spoilage can occur rapidly, and the appliance might run constantly trying to cool.
Oven Not Heating Evenly
An oven that bakes unevenly or fails to reach the desired temperature suggests a problem with the heating elements, igniter, or thermostat. This can lead to undercooked or burnt food, frustrating your culinary efforts.
Dishwasher Not Draining
When your Jenn-Air dishwasher leaves standing water at the bottom of the tub after a cycle, it points to a clogged drain line, a faulty drain pump, or an issue with the air gap. This can lead to unsanitary conditions and foul odors.
Cooktop Burner Malfunction
If a Jenn-Air cooktop burner won't ignite, heats intermittently, or shows error codes, it could be due to a faulty igniter, a clogged burner port, or a problem with the control module. This compromises your ability to cook efficiently.
Washer Not Spinning
A Jenn-Air washing machine that fills and drains but fails to spin clothes dry often indicates a problem with the motor, drive belt, lid switch, or a control board issue. This leaves laundry soaking wet and unusable.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Temperature Sensor
A common cause for cooling or heating issues is a malfunctioning temperature sensor (thermistor). If the sensor provides inaccurate readings, the appliance's control board will not regulate temperatures correctly, leading to performance problems.
Blocked Condenser Coils
In refrigerators, dust and debris accumulating on the condenser coils can restrict airflow, causing the compressor to overheat and reducing cooling efficiency. Regular cleaning can prevent this, but severe blockages require professional attention.
Worn Heating Element
For ovens and dryers, a heating element can burn out over time, leading to a complete lack of heat or uneven heating. A visual inspection might show a break or blister on the element, requiring replacement to restore function.
Defective Drain Pump
Dishwashers and washing machines rely on a functioning drain pump to expel water. If the pump is clogged with debris or has an electrical failure, it will prevent proper drainage, leaving water in the tub.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning Smell or Smoke
If you detect a burning smell or see smoke emanating from your Jenn-Air appliance, immediately unplug it and call for professional service. This often indicates an electrical malfunction that poses a fire hazard.
Significant Water Leak
Any substantial water leak from your dishwasher, washing machine, or refrigerator should prompt an immediate call to a technician. Uncontrolled water can cause significant property damage and electrical risks.
Gas Odor Near Appliance
If you own a Jenn-Air gas range or oven and smell gas, turn off the appliance, open windows, and evacuate the area. Contact your gas provider and then a certified appliance repair professional immediately.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Ensure your Jenn-Air appliance is properly plugged into a live outlet. Verify that the circuit breaker hasn't tripped. Sometimes, a simple power reset can resolve minor electronic glitches.
- 2
Inspect Door Seals
For refrigerators, freezers, and ovens, check the integrity of the door gaskets. Gaps or tears in the seal can lead to temperature fluctuations, increased energy consumption, and frost buildup.
- 3
Clean Vent Filters
If you have a Jenn-Air dryer, ensure the lint filter is clean before each use. For dishwashers, check and clean the food filter at the bottom of the tub to prevent drain clogs and odors.
- 4
Verify Water Supply
For refrigerators with ice makers/water dispensers or dishwashers, confirm the water supply valve is fully open. A partially closed valve can restrict water flow and cause operational issues.
- 5
Review User Manual
Consult your Jenn-Air appliance's user manual for troubleshooting steps related to specific error codes or symptoms. Many minor issues can be resolved with guided diagnostics provided by the manufacturer.
- 6
Check for Overloading
Ensure your washer or dishwasher isn't overloaded, as this can prevent proper agitation, spinning, or cleaning. Distribute items evenly to allow the appliance to function optimally.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The total cost for Jenn-Air appliance repair can vary significantly based on the specific part needed and the complexity of the repair. Simple fixes like a faulty igniter or a clogged drain might be on the lower end, while issues involving control boards, compressors, or multiple component failures can lead to higher costs. Our technicians provide a detailed estimate before any work begins.
Specialty Jenn-Air Service in Matthews
Premium Specialty
Jenn-Air Appliances We Repair in Matthews
Jenn-Air Refrigerator RepairJenn-Air Freezer RepairJenn-Air Dryer RepairJenn-Air Oven RepairJenn-Air Range RepairJenn-Air Stove RepairJenn-Air Cooktop RepairJenn-Air Ice Maker RepairJenn-Air Wine Cooler RepairJenn-Air Commercial Kitchen Appliance RepairJenn-Air Commercial Refrigerator RepairJenn-Air Commercial Freezer RepairJenn-Air Commercial Oven RepairJenn-Air Appliance Repair
Common Jenn-Air Issues We Fix in Matthews
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Jenn-Air Repair Pricing in Matthews
$120 service call (waived with repair). We provide a written estimate before starting any repair. Genuine Jenn-Air OEM parts used on every repair to maintain appliance integrity and warranty status.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Jenn-Air repair appointments to Matthews
We dispatch Jenn-Air specialists from Fort Mill to Matthews — typically same-day when capacity allows.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
Do you specialize in Jenn-Air appliance repair?
Yes, Star Appliance has specialized expertise in Jenn-Air appliance repair. Our technicians are factory-trained to service the intricate systems of Jenn-Air refrigerators, ranges, ovens, dishwashers, and more. We also proudly service other luxury brands including Sub-Zero, Wolf, Thermador, Viking, and Miele.
How quickly can Star Appliance schedule a repair in Matthews?
We understand the urgency of appliance breakdowns. Star Appliance strives to schedule repair appointments for our Matthews clients as quickly as possible, often within 1-2 business days, depending on availability. Contact us today to arrange a convenient service visit.
What specific areas around Matthews do you serve?
Star Appliance provides comprehensive Jenn-Air repair services throughout Matthews, including the neighborhoods of Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. We also extend our service to nearby cities like Charlotte, Concord, Monroe, Gastonia, Huntersville, and our home base in Fort Mill, SC.
What is your diagnostic fee policy?
Our diagnostic fee for a service call is $120. This fee covers the technician's visit and thorough assessment of your Jenn-Air appliance. Should you choose to proceed with the recommended repair, this $120 diagnostic fee is completely waived.
Do you offer a warranty on Jenn-Air repairs?
Star Appliance stands behind the quality of our work. We offer a comprehensive warranty on all Jenn-Air repairs, covering both parts and labor. Specific warranty details will be provided at the time of service, ensuring your peace of mind.
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.