GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Range Repair Services
Same-day range repair from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Star Appliance is your trusted local partner for professional range repair services across Fort Mill, SC, Charlotte, NC, Matthews, NC, and Waxhaw, NC. We understand how essential a fully functioning range is to your daily life, which is why our skilled technicians are dedicated to restoring your appliance with efficiency and expertise. Specializing in high-end brands, we provide meticulous service for Sub-Zero, Wolf, Thermador, Viking, and Miele ranges, ensuring that these sophisticated appliances receive the precise care they require. Our team is well-versed in diagnosing and resolving a wide array of issues, from erratic temperatures and non-igniting burners to complex electronic malfunctions. When you choose Star Appliance, you benefit from our transparent diagnostic fee policy: a $120 service call that is completely waived with any approved repair. We pride ourselves on offering reliable, prompt, and friendly service that homeowners in the greater Charlotte area can depend on. Our commitment is to deliver quality repairs that stand the test of time, getting your kitchen back to its full operational capacity with minimal disruption. From initial contact to the final test, our priority is your satisfaction and the longevity of your valuable range. Rely on Star Appliance for expert solutions and a hassle-free repair experience right here in your community.
Updated
Our trucks & technicians
Common Range Repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Burners Not Igniting
If one or more of your range's burners fail to click and light, it can disrupt your cooking plans. This issue often indicates a problem with the igniter, spark module, or gas supply to that specific burner, preventing it from creating a flame.
Oven Not Heating
A common problem is when the oven either doesn't heat up at all or struggles to reach the set temperature. This can lead to undercooked food and frustration. The cause often lies with a faulty heating element, igniter, or temperature sensor within the oven cavity.
Inconsistent Oven Temperature
Your oven might heat, but the temperature inside is unreliable, leading to unevenly baked or roasted dishes. This inconsistency can stem from a malfunctioning temperature sensor, a failing thermostat, or an issue with the oven's control board, which regulate the heat.
Strange Odors or Sounds
Unusual smells, such as a burning odor that isn't food-related, or strange noises like clicking or buzzing, can be signs of internal issues. These symptoms often point to electrical problems, failing components, or even a minor gas leak in gas ranges that require immediate attention.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Igniter or Spark Module
For gas ranges, a common culprit for non-igniting burners or ovens is a failing igniter, which creates the spark for the flame. Alternatively, the spark module, which sends electricity to multiple igniters, could be malfunctioning, preventing proper ignition.
Damaged Heating Element
In electric ovens, if the oven isn't heating or is heating unevenly, the primary or broiler heating element might be broken. These elements can burn out over time, becoming visibly fractured or failing internally, and will need replacement to restore proper heating.
Control Board Malfunction
The control board acts as the "brain" of your range, managing all its functions, including temperature regulation and burner operation. If this electronic board fails due to power surges or age, it can lead to various unpredictable symptoms, from error codes to complete non-operation.
Gas Valve Issues
If a gas burner or oven isn't receiving gas, the issue could be with a faulty gas valve. These valves control the flow of gas to individual components, and if stuck closed or partially open, they will prevent the burner or oven from igniting or heating effectively.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Smell of Gas
If you detect a distinct odor of natural gas or propane near your range, immediately turn off all burners and the oven, open windows, and evacuate your home. Do not operate any electrical switches or open flames, and call your gas provider or emergency services from a safe location.
Electrical Burning Smell or Smoke
Any strong burning smell that isn't from spilled food, or visible smoke/sparks emanating from your electric range, indicates a serious electrical fault. Turn off the appliance at the breaker immediately to prevent fire hazards and contact a professional.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Ensure your electric range is fully plugged into a working outlet. For both electric and gas ranges, verify that the circuit breaker hasn't tripped in your home's electrical panel. Sometimes a simple power reset can resolve minor electronic glitches.
- 2
Inspect Gas Valve
If you have a gas range and no burners or oven are igniting, confirm that the main gas shut-off valve behind the range is fully open. This valve is often a yellow or red handle that should be parallel with the gas line for gas to flow.
- 3
Clean Burner Caps
For gas cooktops, remove the burner grates and caps. Check for any food debris or spills that might be clogging the small ignition ports or interfering with the igniter's spark. Gently clean them with a soft brush or toothpick if necessary.
- 4
Listen for Clicking Sound
When you turn a gas burner knob to the "light" position, listen for a rapid clicking sound, which indicates the igniter is attempting to spark. If you hear nothing, or if the clicking is weak, it could suggest an electrical issue or a failing igniter.
- 5
Examine Heating Elements
For electric ovens, visually inspect the heating elements inside the oven cavity. If an element appears visibly broken, warped, or has a distinct discolored spot, it has likely burned out and will need professional replacement.
- 6
Verify Oven Settings
Double-check that your oven is set to the correct mode (e.g., Bake, Roast) and temperature. Some ranges have a "Sabbath mode" or delayed start features that can prevent immediate operation, so ensure these are not accidentally activated.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The total cost of range repair can vary significantly based on the specific component that needs replacement and the complexity of the labor involved. Simpler fixes, like replacing an igniter or a surface burner switch, typically fall on the lower end of the spectrum. More intricate repairs, such as replacing a main control board, a dual heating element, or a gas valve assembly, will usually incur higher costs due to part expense and increased labor time. Our technicians will provide a detailed estimate after diagnosing the issue.
Range Repair We Provide
Burner IgniterSurface ElementOven Bake ElementOven Broil ElementGas ValveControl BoardSpark ModuleKnobsThermostatDoor HingeConvection FanGlass ReplacementLight BulbSelf-clean LockSafety ValveInstallationReplacementHaul-away / Removal
Service Pricing
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
Brands We Service
★ Specialty / authorized service provider
Star Appliance — Range Repair
Based in Fort Mill. Service trucks dispatched across our coverage zone.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
How quickly can Star Appliance schedule a range repair?
We strive to provide prompt service for our customers in Fort Mill, Charlotte, Matthews, and Waxhaw. Our scheduling team works diligently to arrange appointments as quickly as possible, often within a few business days, depending on technician availability and the urgency of your repair needs.
Which range brands does Star Appliance service?
Star Appliance specializes in repairing premium range brands including Sub-Zero, Wolf, Thermador, Viking, and Miele. Our technicians are trained to handle the specific needs and sophisticated technology of these high-end appliances to ensure an effective repair.
Is Star Appliance licensed and insured for appliance repairs?
Yes, Star Appliance operates as a fully licensed and insured appliance repair business. We adhere to all local and state regulations, providing you with peace of mind knowing your range repair is handled by qualified and responsible professionals.
What is your policy regarding diagnostic fees for range repair?
Our diagnostic service call fee for range repair is $120. This fee is completely waived if you proceed with the recommended repair service from Star Appliance. We believe in transparency and fair pricing for our valuable customers.
Do you offer a warranty on range repairs?
Yes, Star Appliance stands behind the quality of our range repairs. We offer a warranty on both the parts we install and the labor performed, providing you with assurance and protection long after our service is complete. Specific warranty details will be provided at the time of service.
Explore more
Other appliance services
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.