GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Jenn-Air Appliance Repair in Matthews, SC
Same-day Jenn-Air repair from Star Appliance.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Star Appliance is proud to offer specialized Jenn-Air appliance repair services to discerning homeowners throughout Matthews, North Carolina. We understand that Jenn-Air appliances represent a significant investment in your home's aesthetic and functionality, which is why our skilled technicians are rigorously trained to diagnose and meticulously repair their sophisticated systems. From advanced refrigerators and professional-style ranges to elegant dishwashers and built-in coffee makers, we possess the expertise to restore your premium appliances to peak performance. Our commitment extends beyond Jenn-Air; Star Appliance also expertly services other luxury brands such as Sub-Zero, Wolf, Thermador, Viking, and Miele, ensuring comprehensive care for your high-end kitchen. We frequently assist residents in areas like Wesley Chapel, where many homes feature custom kitchen designs integrated with Jenn-Air's state-of-the-art technology, maintaining the seamless operation of their culinary spaces. For your convenience and peace of mind, our transparent diagnostic fee of $120 is always waived when you proceed with a repair, reflecting our dedication to value and straightforward service. We also extend our meticulous repair services to commercial kitchens, ensuring reliable operation for local businesses. Trust Star Appliance to deliver professional, efficient, and lasting repair solutions right here in Matthews, allowing you to fully enjoy the quality and performance you expect from your Jenn-Air appliances.
Updated
Our trucks & technicians
Common Jenn-Air appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Not Cooling or Freezing
This common issue prevents your Jenn-Air refrigerator from maintaining the correct temperature, leading to food spoilage. You might notice warm compartments, melted ice, or the compressor running constantly without adequate cooling. Prompt attention is crucial to protect your groceries and the appliance's longevity.
Oven Not Heating Properly
A Jenn-Air oven failing to reach the set temperature or heating unevenly can ruin meals and frustrate even the most experienced home chef. Symptoms include undercooked food, extended cooking times, or the oven light indicating readiness prematurely. This can stem from various internal component failures.
Dishwasher Not Draining or Cleaning
If your Jenn-Air dishwasher leaves standing water at the bottom of the tub after a cycle, or dishes emerge still dirty, it indicates a draining or washing system problem. This not only creates an unsanitary environment but also prevents the effective cleaning you expect from a premium appliance.
Strange Noises
Unusual sounds like grinding, buzzing, banging, or persistent rattling from your Jenn-Air appliance often signal a developing mechanical issue. These noises can originate from motors, pumps, fans, or other moving parts that are worn or obstructed. Addressing them early can prevent more significant damage.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Compressor or Evaporator Fan
For refrigerators, a failing compressor is a primary culprit for insufficient cooling, as it's responsible for circulating refrigerant. Alternatively, a malfunctioning evaporator fan prevents cold air from distributing effectively throughout the compartments, leading to warm spots. Both require professional diagnostics.
Defective Heating Element or Igniter
An oven's inability to heat or heat evenly is often traced to a burnt-out heating element in electric models, or a failing igniter in gas ovens. The igniter in gas ovens is essential for safely lighting the gas to produce heat. Both components are critical for proper temperature regulation.
Clogged Drain Pump or Spray Arm Blockage
A Jenn-Air dishwasher failing to drain properly often points to a clog in the drain pump or hose, impeding water removal. Poor cleaning results can be due to blocked spray arms, preventing water and detergent from reaching dishes effectively. Both issues compromise performance.
Worn Motors or Bearings
Persistent grinding or rattling noises frequently indicate issues with the appliance's motor, circulation pumps, or worn-out bearings. These components are vital for various functions, from refrigerator fans to dishwasher pumps. Ignoring such sounds can lead to complete component failure.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Smell of Gas or Burning Odors
If you detect a distinct odor of gas near your Jenn-Air gas range or oven, or a burning smell (electrical or otherwise) from any appliance, immediately turn off the unit and evacuate the area. Contact emergency services or a qualified technician without delay, as this indicates a serious and potentially dangerous issue.
Significant Water Leakage or Flooding
Any major water leak from a Jenn-Air dishwasher, refrigerator, or other water-connected appliance should be addressed promptly. Turn off the water supply to the appliance immediately to prevent further water damage to your home and to mitigate slip hazards. Continuing to operate a leaking appliance can worsen damage.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply and Circuit Breaker
Ensure your Jenn-Air appliance is properly plugged into a functional outlet and that the dedicated circuit breaker hasn't tripped. Sometimes, a simple power interruption can cause an appliance to stop working or display error codes. Resetting the breaker can often resolve minor electrical glitches.
- 2
Inspect Door Seals and Latches
For refrigerators, ovens, and dishwashers, check the door seals for any visible damage, tears, or gaps that could allow air or water to escape. Also, verify that the door latches securely, as a loose seal or latch can prevent proper heating, cooling, or washing cycles. A clean, intact seal is crucial for efficiency.
- 3
Examine Water Supply Lines and Filters
If you're experiencing issues with a Jenn-Air refrigerator's ice maker or water dispenser, ensure the water supply valve is fully open. For dishwashers, check the water inlet hose for kinks. Also, inspect and replace any water filters in refrigerators or coffee systems if they are old or clogged.
- 4
Clean Condenser Coils
For Jenn-Air refrigerators not cooling effectively, carefully vacuum the condenser coils located either behind or beneath the unit. Accumulation of dust and pet hair on these coils can impede heat dissipation, forcing the compressor to work harder and reducing cooling efficiency. Always unplug the unit first.
- 5
Verify Appliance Leveling
For all Jenn-Air appliances, especially washers, dryers, and dishwashers, ensure the unit is perfectly level. An unbalanced appliance can cause excessive vibration, noise, and inefficient operation, potentially leading to premature wear on components. Adjust the leveling feet as needed for stability.
- 6
Review User Manual for Error Codes
Many modern Jenn-Air appliances feature advanced diagnostic systems that display error codes on their digital interfaces. Consult your owner's manual to understand what these specific codes indicate. Sometimes, the manual will suggest simple troubleshooting steps you can perform before calling a technician.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of repairing your Jenn-Air appliance can vary widely depending on the specific component that needs replacement and the complexity of the repair. Minor fixes like a thermal fuse or sensor replacement typically fall on the lower end, while major components such as a compressor, main control board, or circulation pump can incur higher costs. Labor time and the cost of specialized Jenn-Air parts also factor into the total price.
Specialty Jenn-Air Service in Matthews
Premium Specialty
Jenn-Air Appliances We Repair in Matthews
Jenn-Air Refrigerator RepairJenn-Air Freezer RepairJenn-Air Dryer RepairJenn-Air Oven RepairJenn-Air Range RepairJenn-Air Stove RepairJenn-Air Cooktop RepairJenn-Air Ice Maker RepairJenn-Air Wine Cooler RepairJenn-Air Commercial Kitchen Appliance RepairJenn-Air Commercial Refrigerator RepairJenn-Air Commercial Freezer RepairJenn-Air Commercial Oven RepairJenn-Air Appliance Repair
Common Jenn-Air Issues We Fix in Matthews
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Jenn-Air Repair Pricing in Matthews
$120 service call (waived with repair). We provide a written estimate before starting any repair. Genuine Jenn-Air OEM parts used on every repair to maintain appliance integrity and warranty status.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Jenn-Air repair appointments to Matthews
We dispatch Jenn-Air specialists from Fort Mill to Matthews — typically same-day when capacity allows.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
What types of Jenn-Air appliances does Star Appliance repair?
Star Appliance specializes in repairing a full range of Jenn-Air appliances, including refrigerators, ovens, cooktops, dishwashers, microwaves, and compactors. Our technicians are experienced with Jenn-Air's advanced features and intricate designs, ensuring precise and effective solutions for your luxury kitchen appliances.
How quickly can Star Appliance schedule a repair service?
We prioritize prompt service to minimize disruption to your home. While scheduling depends on technician availability and the urgency of your issue, we strive to offer the soonest possible appointments. Contact our office directly in Fort Mill, SC, to discuss your specific needs and current scheduling options.
Which areas does Star Appliance serve for Jenn-Air repairs?
Star Appliance proudly serves Matthews, including neighborhoods like Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. Our service area also extends to nearby cities such as Charlotte, Concord, Monroe, Gastonia, and Huntersville, providing comprehensive coverage for your premium appliance needs.
What is your diagnostic fee policy for Jenn-Air appliance repairs?
Our diagnostic service call is $120. This fee covers the technician's visit to your Matthews home to thoroughly inspect and diagnose the issue with your Jenn-Air appliance. Should you choose to proceed with the recommended repair, this $120 diagnostic fee is completely waived.
Does Star Appliance offer a warranty on Jenn-Air repairs?
Yes, Star Appliance stands behind the quality of our work. We provide a warranty on both the parts we install and the labor performed during your Jenn-Air appliance repair. Specific warranty details will be provided at the time of service, ensuring your peace of mind.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.