GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Thermador Appliance Repair in Matthews, SC
Same-day Thermador repair from Star Appliance.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For homeowners in Matthews, North Carolina, who cherish the precision and elegance of their Thermador appliances, Star Appliance offers unparalleled repair services. Located in Fort Mill, SC, our skilled technicians specialize exclusively in luxury brands, ensuring that your high-end kitchen equipment receives the expert attention it deserves. We understand that a Thermador appliance, whether it's a built-in refrigerator, a professional range, or a sophisticated dishwasher, is a significant investment and a central part of your home's functionality and aesthetic. Our team is meticulously trained to diagnose and resolve complex issues specific to Thermador's innovative designs and advanced technology. Residents in upscale areas like Wesley Chapel, or those with custom kitchens in Providence, often rely on us to maintain the peak performance of their premium appliances. In addition to Thermador, we are also experts in servicing Sub-Zero, Wolf, Viking, and Miele appliances. We provide a transparent service experience, starting with a diagnostic fee of $120, which is thoughtfully waived entirely if you proceed with our recommended repair. We also extend our specialized services to commercial and restaurant kitchens, understanding the critical nature of their operations. Our commitment is to restore your Thermador appliance to its optimal working condition efficiently and effectively, minimizing disruption to your daily routine in Matthews.
Updated
Our trucks & technicians
Common Thermador appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Oven Not Heating Properly
If your Thermador oven is failing to reach the set temperature, or heats unevenly, it can lead to undercooked food or extended cooking times. This issue often signals a problem with critical heating components. You might notice dishes cooking faster on one side or the oven light remaining on, indicating it's still trying to reach temperature.
Refrigerator Not Cooling
A Thermador refrigerator that isn't maintaining its internal temperature can cause food spoilage and significant concern. You might observe ice melting in the freezer, warm compartments, or the compressor running constantly without adequate cooling. This problem requires prompt attention to protect your groceries and the unit's longevity.
Dishwasher Not Draining
When your Thermador dishwasher leaves standing water in the bottom of the tub after a cycle, it indicates a drainage obstruction or pump issue. This can lead to unpleasant odors, unhygienic conditions, and prevent subsequent wash cycles. It's important to address this to avoid potential overflow or further system damage.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Temperature Sensor
Many Thermador ovens and refrigerators rely on precise temperature sensors to maintain desired conditions. A malfunctioning sensor can send incorrect readings to the control board, leading to inconsistent heating or cooling, or even complete operational failure. This often requires professional calibration or replacement.
Control Board Malfunction
The electronic control board is the 'brain' of modern Thermador appliances, managing various functions from cycles to temperature. Power surges, age, or manufacturing defects can cause this board to fail, resulting in unresponsive controls, erratic behavior, or complete non-operation of the appliance.
Clogged Drain or Filter
For dishwashers and refrigerators with ice makers/water dispensers, blockages in drain lines or filters are common culprits for issues. A clogged dishwasher filter can prevent proper cleaning, while a blocked refrigerator drain line can lead to water pooling or poor ice production. Regular maintenance can often prevent these issues.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Persistent Gas Odor
If you detect a distinct smell of natural gas around your Thermador range or cooktop, immediately turn off the appliance and open windows. Do not operate any electrical switches or open flames. Evacuate your home and call your gas provider and a professional appliance technician from outside.
Electrical Burning Smell or Smoke
Any smell of burning plastic, melting wire, or visible smoke coming from your Thermador appliance is a serious electrical hazard. Immediately disconnect power to the appliance at the circuit breaker. Do not attempt to use the appliance and call for professional service right away.
Significant Water Leak
While small drips might be manageable, a persistent or significant water leak from your Thermador dishwasher or refrigerator can quickly cause extensive damage to your flooring and cabinetry. Turn off the water supply to the appliance if possible, unplug it, and contact a technician to prevent further water damage.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Ensure your Thermador appliance is properly plugged into a working outlet. A loose connection or a tripped GFCI outlet can often be the simple cause of an appliance not functioning. Try plugging another small appliance into the same outlet to confirm it has power.
- 2
Verify Circuit Breaker
Locate your home's electrical panel and check if the circuit breaker corresponding to your Thermador appliance has tripped. A tripped breaker will be in the 'off' or middle position; simply flip it completely off, then back on. This can often restore power if an overload occurred.
- 3
Inspect Door Seals
For refrigerators and ovens, compromised door seals can lead to temperature inconsistencies and increased energy usage. Visually inspect the rubber gasket around the door for any tears, gaps, or debris that might prevent a proper seal. Cleaning or repositioning the seal might resolve minor issues.
- 4
Review Appliance Settings
Accidentally engaging a specific mode like 'Sabbath mode,' 'child lock,' or a delayed start setting can make your appliance seem unresponsive. Consult your Thermador owner's manual to ensure no special modes are active. Resetting settings can sometimes resolve perceived malfunctions.
- 5
Clean Filters and Vents
For dishwashers, check and clean the food trap or filter at the bottom of the tub to ensure proper drainage. For refrigerators, ensure the condenser coils (usually at the back or bottom) are free of dust and debris, as blockages can hinder cooling efficiency. Always unplug the appliance before cleaning coils or filters.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of Thermador appliance repair in Matthews can vary based on the specific part needed and the complexity of the repair. Simpler fixes, such as replacing a faulty sensor or a worn seal, will typically fall at the lower end of the range. More involved repairs, like replacing a control board or a compressor, will incur higher costs due to parts and labor. We always provide a detailed estimate before any work begins.
Specialty Thermador Service in Matthews
Premium Specialty
Thermador Appliances We Repair in Matthews
Thermador Refrigerator RepairThermador Freezer RepairThermador Dryer RepairThermador Oven RepairThermador Range RepairThermador Stove RepairThermador Cooktop RepairThermador Ice Maker RepairThermador Wine Cooler RepairThermador Commercial Kitchen Appliance RepairThermador Commercial Refrigerator RepairThermador Commercial Freezer RepairThermador Commercial Oven RepairThermador Appliance Repair
Common Thermador Issues We Fix in Matthews
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Thermador Repair Pricing in Matthews
$120 service call (waived with repair). We provide a written estimate before starting any repair. Genuine Thermador OEM parts used on every repair to maintain appliance integrity and warranty status.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Thermador repair appointments to Matthews
We dispatch Thermador specialists from Fort Mill to Matthews — typically same-day when capacity allows.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
What Thermador appliances do you repair?
Star Appliance specializes in repairing the full range of Thermador kitchen appliances, including ranges, ovens, cooktops, refrigerators, dishwashers, and ventilation systems. Our technicians are factory-trained on the specific intricacies of these luxury units, ensuring knowledgeable and precise service for your high-end investment.
How quickly can you schedule a Thermador repair in Matthews?
We prioritize prompt service for our Matthews clients to minimize disruption. While specific scheduling depends on technician availability, we strive to offer the soonest possible appointments. We understand the urgency of appliance issues and work efficiently to get your Thermador back in perfect working order.
What areas do you serve for Thermador appliance repair?
Star Appliance proudly serves Matthews, including neighborhoods like Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. Our service area also extends to nearby cities such as Charlotte, Concord, Monroe, Gastonia, Huntersville, as well as Fort Mill and Waxhaw.
What is your diagnostic fee policy?
Our standard diagnostic fee is $120. This fee covers the technician's visit to your Matthews home and the thorough assessment of your Thermador appliance's issue. If you choose to proceed with the repair recommended by our technician, this $120 service call charge will be fully waived from your total repair cost.
Do you offer a warranty on your Thermador repairs?
Yes, we stand behind the quality of our Thermador appliance repairs. We offer a warranty on both the parts replaced and the labor performed by our certified technicians. Specific warranty details will be provided at the time of service, ensuring your peace of mind regarding the durability of our work.
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.