GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Smeg Appliance Repair in Matthews, SC
Same-day Smeg repair from Star Appliance.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For discerning homeowners in Matthews seeking expert Smeg appliance repair, look no further than Star Appliance. We understand that your Smeg appliances, renowned for their distinctive retro design and premium performance, are a centerpiece of your kitchen. When these stylish units encounter issues, you need technicians who are not only skilled but also deeply familiar with the intricate engineering of high-end European brands. Our team at Star Appliance brings specialized knowledge and experience to every Smeg repair, ensuring your appliance receives the precise care it deserves. We're proud to serve the Matthews community, including neighborhoods like Wesley Chapel and the Matthews Commercial Historic District, where many homes feature sophisticated Smeg installations, alongside other luxury brands such as Sub-Zero, Wolf, Thermador, Viking, and Miele. From diagnostic challenges to complex repairs, our certified professionals are equipped with the tools and expertise to restore your Smeg appliance to its optimal function. We operate with transparent pricing, offering a $120 service call that is always waived with any completed repair, providing peace of mind and exceptional value for our valued clients in and around Matthews.
Updated
Our trucks & technicians
Common Smeg appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Smeg Refrigerator Not Cooling
If your Smeg refrigerator is running but not effectively chilling food or maintaining the set temperature, it could indicate an issue with the sealed system, a faulty thermostat, or a problem with the defrost cycle. You might notice food spoiling prematurely or the freezer compartment not freezing items solid.
Smeg Dishwasher Not Draining Water
A common sign of trouble with a Smeg dishwasher is standing water left in the tub after a wash cycle has completed. This usually points to a blockage in the drain line or a malfunction with the drain pump, preventing the dirty water from being expelled.
Smeg Oven Not Heating or Inconsistent Temperature
When your Smeg oven fails to heat up at all, or if it produces uneven temperatures that result in improperly cooked food, it often signals a problem with the heating element. You might also notice the oven light coming on but no warmth radiating from within.
Smeg Range Burners Not Igniting or Heating
For Smeg ranges, issues with the cooktop can manifest as gas burners that won't ignite or electric burners that fail to heat up when turned on. This can disrupt your cooking routine and may indicate a problem with the igniters, spark module, or burner elements themselves.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Thermistor or Defrost System
In Smeg refrigerators, a common cause for inadequate cooling can be a malfunctioning thermistor, which incorrectly reads internal temperatures. Alternatively, issues with the defrost heater or bimetal thermostat can lead to ice buildup on the evaporator coils, restricting airflow and cooling efficiency.
Clogged Drain Pump or Hose
If your Smeg dishwasher isn't draining properly, the culprit is often a clog in the drain pump or the drain hose. Food particles or debris can accumulate over time, blocking the water's path and preventing it from being expelled from the appliance after a wash cycle.
Failed Heating Element
For Smeg ovens, inconsistent heating or a complete lack of heat is frequently due to a burned-out heating element. Whether it's the bake or broil element, visible damage like blistering or a lack of glow indicates it's no longer generating the necessary heat for cooking.
Igniter or Burner Element Failure
Smeg ranges, both gas and electric, can experience issues with their burners. For gas models, a weak or faulty igniter will prevent the burner from lighting. In electric ranges, a damaged or worn-out burner element will fail to heat up, making cooking impossible on that particular hob.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning Smell or Smoke
If you detect a distinct burning odor, see smoke, or notice sparks coming from your Smeg appliance, immediately turn off the power at the circuit breaker and call for professional service. This indicates a serious electrical fault that could pose a fire hazard.
Significant Water Leakage
A substantial or continuous water leak from any Smeg appliance, such as a dishwasher or refrigerator, should be addressed promptly. Turn off the water supply to the appliance and contact a technician, as unchecked leaks can cause extensive water damage to your home and potentially create electrical risks.
Strong Gas Odor
If you have a gas-powered Smeg range or oven and detect a strong odor of natural gas, evacuate your home immediately. Do not operate any electrical switches or use your phone inside. Once safely outside, contact your gas utility company and emergency services, then call a qualified appliance repair professional.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Ensure your Smeg appliance is securely plugged into a working electrical outlet. Also, check your home's circuit breaker box to confirm that the breaker for the appliance has not tripped, which would cut off power to the unit.
- 2
Inspect Door Seals
For refrigerators, ovens, and dishwashers, visually inspect the rubber gaskets around the doors. Look for any tears, cracks, or gaps that could be allowing air or water to escape, compromising the appliance's efficiency or causing leaks.
- 3
Clean Filters and Vents
If you have a Smeg dishwasher, clean its filters thoroughly as instructed in your owner's manual. For refrigerators, ensure that the condenser coils at the bottom or back are free of dust and debris, as blockages can hinder cooling performance.
- 4
Verify Water Supply
For Smeg dishwashers and refrigerators with ice makers or water dispensers, check that the water supply valve behind the appliance is fully open. A partially closed valve can restrict water flow, causing various operational issues.
- 5
Reset the Appliance
Sometimes, electronic glitches can cause temporary malfunctions. Try unplugging your Smeg appliance from its power source for about 5-10 minutes, then plug it back in. This can often reset the control board and resolve minor issues.
- 6
Examine Dishwasher Drain Hose
If your Smeg dishwasher isn't draining, carefully check the drain hose for kinks or blockages. Ensure it's not crushed behind the appliance or under the sink, which could prevent water from flowing out freely.
- 7
Check Oven Controls and Settings
For Smeg ovens, double-check that the oven is not in 'demo' or 'lock' mode and that the timer or delayed start function isn't accidentally activated. Confirm that the temperature and mode settings are correctly selected for your desired function.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of Smeg appliance repair can vary significantly based on the specific part needed and the complexity of the labor involved. Simpler fixes, like replacing a thermostat or a basic sensor, tend to be on the lower end. More involved repairs, such as compressor replacement in refrigerators or control board malfunctions, will typically fall on the higher end of this range. Parts availability and shipping for premium brands like Smeg can also influence the total cost.
Specialty Smeg Service in Matthews
Premium Specialty
Smeg Appliances We Repair in Matthews
Smeg Refrigerator RepairSmeg Freezer RepairSmeg Dryer RepairSmeg Oven RepairSmeg Range RepairSmeg Stove RepairSmeg Cooktop RepairSmeg Ice Maker RepairSmeg Wine Cooler RepairSmeg Commercial Kitchen Appliance RepairSmeg Commercial Refrigerator RepairSmeg Commercial Freezer RepairSmeg Commercial Oven RepairSmeg Appliance Repair
Common Smeg Issues We Fix in Matthews
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Smeg Repair Pricing in Matthews
$120 service call (waived with repair). We provide a written estimate before starting any repair. Genuine Smeg OEM parts used on every repair to maintain appliance integrity and warranty status.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Smeg repair appointments to Matthews
We dispatch Smeg specialists from Fort Mill to Matthews — typically same-day when capacity allows.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
What Smeg appliance models does Star Appliance repair?
Star Appliance specializes in the full range of Smeg kitchen appliances, including refrigerators, ranges, ovens, cooktops, and dishwashers. Our technicians are trained to handle both the unique aesthetic and the sophisticated internal mechanisms of your Smeg units. We keep updated with the latest Smeg technologies to provide accurate and efficient repairs.
How quickly can I schedule a Smeg appliance repair in Matthews?
We understand the inconvenience of a malfunctioning appliance. Star Appliance strives to offer prompt and flexible scheduling options for our Matthews customers. We aim to arrange appointments as quickly as possible, often within a few days, to minimize disruption to your home life. Contact us to find our next available service slot.
Which areas do you serve for Smeg appliance repair?
Star Appliance proudly serves Matthews, including neighborhoods like Wesley Chapel, the Matthews Commercial Historic District, Lake Park, and Providence. Our service extends to nearby cities such as Charlotte, Concord, Monroe, Gastonia, and Huntersville, ensuring comprehensive coverage for premium appliance owners in the region.
What is the diagnostic fee for Smeg appliance repair?
Our diagnostic service call is $120. This fee covers the cost of a skilled technician visiting your home in Matthews to thoroughly assess your Smeg appliance's issue. However, this $120 fee is completely waived if you proceed with the recommended repair, making the diagnosis part of your overall repair investment.
Do you offer a warranty on Smeg appliance repairs?
Yes, Star Appliance stands behind the quality of our work. We provide a comprehensive warranty on both parts and labor for all Smeg appliance repairs we complete. Specific warranty details will be provided at the time of service, ensuring you have confidence in the longevity of our repairs and your appliance's performance.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.