GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Commercial Refrigerator Repair Services
Same-day commercial refrigerator repair from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Welcome to Star Appliance, your trusted local partner for commercial refrigerator repair services right here in Fort Mill, SC, and serving the wider communities of Charlotte, Matthews, and Waxhaw. We understand the critical role a properly functioning commercial refrigerator plays in your business operations, which is why our skilled technicians are dedicated to providing prompt, reliable, and professional service. With extensive experience in high-end commercial refrigeration, we specialize in repairing esteemed brands such as Sub-Zero, Wolf, Thermador, Viking, and Miele, ensuring your valuable equipment receives the expert attention it deserves. Our commitment to transparent and fair service is reflected in our diagnostic fee policy: a $120 service call charge that is completely waived when you proceed with a repair through us. We pride ourselves on offering meticulous diagnostics and effective solutions, getting your commercial refrigeration units back to optimal performance quickly, minimizing downtime and protecting your inventory. Whether you're experiencing temperature inconsistencies, strange noises, or a complete breakdown, our team is equipped with the knowledge and specialized tools to diagnose and resolve a wide range of issues. Trust Star Appliance to keep your business running smoothly with our dependable commercial refrigerator repair expertise. We are a community-focused business, prioritizing the needs of local establishments and ensuring every repair is handled with utmost care and efficiency. Our goal is to provide peace of mind through quality workmanship and exceptional customer service.
Updated
Our trucks & technicians
Common Commercial Refrigerator Repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Not Cooling Adequately
Your commercial refrigerator struggles to maintain its set temperature, leading to spoiled inventory. You might notice contents are not as cold as they should be, or the unit cycles on and off more frequently. This can indicate issues with the refrigeration system's core components.
Loud or Unusual Noises
The unit produces grinding, buzzing, or rattling sounds that are louder than normal operation. These noises often suggest problems with the compressor, condenser fan motor, or other moving parts. Ignoring these sounds can lead to more serious damage.
Excessive Frost Buildup
A noticeable accumulation of ice or frost on the evaporator coils or inside the freezer compartment. This usually points to a defrost system malfunction, restricted airflow, or a potential air leak from a faulty door seal, reducing efficiency.
Water Leaking Inside or Out
Puddles of water appear inside the refrigerator, under the unit, or around its base. This can be caused by a clogged defrost drain line, a cracked drain pan, or issues with the water supply line if applicable, posing a slip hazard and potential damage.
Door Not Sealing Properly
The refrigerator door feels loose, doesn't close completely, or the gasket appears torn or cracked. A compromised door seal allows warm air to enter, making the unit work harder, increasing energy consumption, and affecting temperature consistency.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Compressor or Relay
The compressor is the heart of the refrigeration system, circulating refrigerant. If it's failing or its starting relay is defective, the unit won't cool efficiently or may not start at all. This often manifests as clicking sounds or complete lack of cooling.
Dirty Condenser Coils
Over time, dust and debris accumulate on the condenser coils, especially in busy commercial kitchens. This insulation prevents proper heat dissipation, forcing the compressor to work harder and longer, leading to poor cooling and eventual component failure. Regular cleaning is crucial for optimal performance.
Defective Evaporator Fan Motor
The evaporator fan circulates cold air throughout the refrigerator compartment. If this motor malfunctions or completely stops, cold air cannot be properly distributed, resulting in warm spots or the entire unit failing to cool effectively, despite the compressor running.
Malfunctioning Thermostat or Sensor
The thermostat or temperature sensor regulates the refrigerator's internal temperature by signaling the compressor to cycle on or off. A faulty sensor can provide inaccurate readings, causing the unit to overcool, undercool, or run constantly, wasting energy and impacting food safety.
Blocked or Frozen Defrost Drain
The defrost drain line channels meltwater from the evaporator coils to the drain pan. If this line becomes clogged with food debris, ice, or mold, water will back up and leak inside the unit or onto the floor, leading to frost buildup and potential water damage.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning Smell or Smoke
If you detect a burning odor, see smoke, or notice sparks coming from your commercial refrigerator, immediately unplug the unit if safe to do so and call for professional assistance. This indicates a serious electrical fault that poses a fire hazard.
Significant Water Leakage
If the refrigerator is leaking a substantial amount of water that is pooling rapidly or continuously, it can create a slip hazard and cause damage to your flooring or surrounding structures. Turn off the water supply to the unit if applicable and contact a technician promptly to prevent further issues.
Unusual Chemical Odor
A distinct, sweetish chemical smell could indicate a refrigerant leak. Refrigerant leaks can be harmful and reduce the cooling efficiency of your unit. Ventilate the area and call a professional without delay.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Verify Power Supply
Ensure the commercial refrigerator is securely plugged into a working electrical outlet. Check if the circuit breaker for the appliance has tripped in your electrical panel. Sometimes, a simple power interruption is the cause of cooling issues.
- 2
Inspect Door Seals
Visually examine the rubber gaskets around the refrigerator doors for any tears, cracks, or gaps. A damaged seal allows cold air to escape, causing the unit to work harder. You can perform the "dollar bill test" by closing a bill in the door; if it pulls out easily, the seal is weak.
- 3
Check Temperature Settings
Confirm that the temperature controls are set correctly for your desired cooling level. Someone might have inadvertently adjusted them, leading to warmer temperatures. Make sure the controls haven't been switched off or set to a higher temperature by mistake.
- 4
Clean Condenser Coils (External)
Locate the condenser coils, usually at the bottom or back of the unit, and carefully vacuum away any visible dust, dirt, or debris. Use a soft brush attachment to avoid damage. Blocked coils reduce efficiency and can prevent proper cooling.
- 5
Ensure Proper Ventilation
Verify that there is sufficient clearance around the commercial refrigerator for air circulation, as recommended by the manufacturer. Blocked vents or units pushed too close to walls can restrict airflow, causing the system to overheat and perform poorly.
- 6
Listen for Fan Operation
Open the door briefly and listen for the sound of the evaporator fan running inside the refrigerated compartment. If you hear no fan noise or an unusual grinding sound, it could indicate a motor issue. For units with bottom condensers, listen for the condenser fan running as well.
- 7
Review Drainage Path
Check the drain pan (usually located near the compressor) for excessive water or blockages. Ensure the drain hose that leads to it is not visibly kinked or obstructed. A simple obstruction in the drain hose can prevent proper water removal.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost to repair a commercial refrigerator can vary significantly based on the specific component that needs replacement and the complexity of the job. Minor fixes like replacing a thermostat or a fan motor are typically on the lower end, while major repairs such as compressor replacement or refrigerant line repair will incur higher costs due to parts and labor. The brand and model of your commercial unit also influence the price, as specialized parts for high-end brands can be more expensive.
Commercial Refrigerator Repair We Provide
Walk-in UnitReach-in UnitCompressorCondenser CoilsEvaporator CoilDefrost TimerFan MotorDoor SealThermostatControl BoardRefrigerant LeakDrain LineLight ReplacementInstallationReplacementHaul-away / Removal
Service Pricing
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
Brands We Service
★ Specialty / authorized service provider
Star Appliance — Commercial Refrigerator Repair
Based in Fort Mill. Service trucks dispatched across our coverage zone.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
How quickly can Star Appliance schedule a commercial refrigerator repair?
We strive for prompt service for commercial refrigerator issues, understanding their urgency. Our scheduling team works diligently to arrange appointments as quickly as possible, often offering same-day or next-day service based on technician availability in Charlotte, Fort Mill, Matthews, or Waxhaw.
Which commercial refrigerator brands does Star Appliance service?
Star Appliance specializes in repairing high-end commercial refrigerator brands. Our expert technicians are trained to service Sub-Zero, Wolf, Thermador, Viking, and Miele commercial refrigeration units, ensuring specialized and knowledgeable care for your specific appliance.
Is Star Appliance licensed and insured for commercial appliance repair?
Yes, Star Appliance operates as a fully licensed and insured appliance repair business. We adhere to all local and state regulations, providing you with confidence and peace of mind when entrusting us with your commercial refrigeration repair needs.
What is Star Appliance's diagnostic fee for commercial refrigerator repairs?
Our standard diagnostic service call fee for commercial refrigerator repair is $120. This fee is fully waived when you choose to proceed with the necessary repair through Star Appliance, ensuring transparency and value for our services.
Do you offer a warranty on commercial refrigerator repairs?
Yes, Star Appliance stands behind the quality of our work. All commercial refrigerator repairs performed by our technicians come with a warranty on both parts and labor, providing you with additional assurance and protection after service.
Explore more
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.