GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Sub-Zero Appliance Repair in Matthews, SC
Same-day Sub-Zero repair from Star Appliance.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
When your Sub-Zero appliance requires attention in Matthews, Star Appliance offers unparalleled expertise and meticulous service tailored to these sophisticated refrigeration and cooking systems. Our team is highly experienced in the nuanced care that luxury brands like Sub-Zero demand, understanding the intricate engineering behind their built-in designs and advanced features. We proudly serve homeowners and establishments across Matthews, including residences in the esteemed Wesley Chapel area, where premium Sub-Zero installations are often a centerpiece of modern kitchens. From advanced cooling diagnostics to complex ice maker repairs, our technicians are equipped with the specialized knowledge to restore your Sub-Zero to optimal performance. Beyond Sub-Zero, we also expertly service other high-end brands such as Wolf, Thermador, Viking, and Miele, ensuring comprehensive support for your entire luxury appliance suite. We also handle commercial kitchen appliance repairs for local businesses. To make our service straightforward, we have a clear diagnostic fee policy: a $120 service call charge, which is fully waived when you proceed with the repair. At Star Appliance, we are dedicated to providing reliable, professional service that homeowners in Matthews can trust to protect their investment in high-quality appliances.
Updated
Our trucks & technicians
Common Sub-Zero appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Not Cooling Sufficiently
One of the most common issues with refrigerators, including Sub-Zero units, is inadequate cooling in the fresh food or freezer compartments. You might notice food spoiling faster, ice cream being too soft, or the unit running constantly without reaching the set temperature. This often points to a component struggling to maintain optimal performance.
Unusual Noises
Your Sub-Zero refrigerator or freezer should operate with a consistent, low hum. Any new sounds, such as loud rattling, buzzing, clicking, or grinding, can indicate a problem with internal components like the compressor, condenser fan, or evaporator fan. Addressing these noises early can prevent more significant damage.
Excessive Frost Buildup
While some frost is normal, an unusual amount of ice accumulation on the freezer walls, evaporator coils, or even within the fresh food compartment can be a sign of a defrost system malfunction or a compromised door seal. This can impede cooling and reduce usable space within the unit.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Thermistor
The thermistor is a sensor that monitors the internal temperature of your Sub-Zero unit and sends data to the control board. If it becomes faulty, it can send incorrect readings, leading to inconsistent cooling, over-cooling, or a complete lack of cooling. This can often mimic other issues, making proper diagnosis essential.
Condenser Coil Obstruction
Sub-Zero refrigerators use condenser coils to dissipate heat. Over time, these coils can accumulate dust, pet hair, and debris, which obstructs airflow and reduces their efficiency. This forces the compressor to work harder, leading to poor cooling performance, increased energy consumption, and potential compressor failure if not cleaned regularly.
Evaporator Fan Failure
The evaporator fan motor circulates cold air throughout the fresh food and freezer compartments. If this fan stops working or becomes obstructed, air flow will be restricted, causing uneven temperatures or sections that are not cooling properly. You might notice a lack of circulation or unusual noises before a complete failure.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning Smell or Smoke
If you detect any burning smell or see smoke emanating from your Sub-Zero appliance, immediately unplug the unit if it is safe to do so and call for professional service. This indicates a potential electrical fault that could be a fire hazard.
Significant Water Leak
A small drip can be a minor issue, but if you notice a substantial amount of water pooling around or under your Sub-Zero unit, especially rapidly, disconnect its power and contact a technician. This could signal a major plumbing or internal system failure that can cause extensive floor damage.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Connection
Ensure your Sub-Zero appliance is securely plugged into a working electrical outlet. Sometimes, a loose plug can cause intermittent power issues or complete shutdown. Also, confirm that the outlet itself is live by testing it with another small appliance.
- 2
Verify Circuit Breaker
Locate your home's electrical panel and check the circuit breaker dedicated to your Sub-Zero appliance. A tripped breaker will cut power to the unit. If tripped, reset it once; if it trips again immediately, do not force it and call a professional.
- 3
Clean Condenser Coils
For many Sub-Zero models, the condenser coils are accessible at the top or bottom of the unit. Carefully remove the grille and use a vacuum cleaner with a brush attachment to gently clear away any accumulated dust or debris. This improves cooling efficiency.
- 4
Inspect Door Seals
Examine the door gaskets (seals) around both the refrigerator and freezer doors for any tears, cracks, or gaps. A compromised seal allows warm air to enter, making the unit work harder. You can test the seal by closing the door on a dollar bill; if it slides out easily, the seal may need attention.
- 5
Check Temperature Settings
Accidentally changed temperature settings are a common oversight. Verify that both your refrigerator and freezer are set to their recommended temperatures (typically 38°F for the refrigerator and 0°F for the freezer). Adjust if necessary and allow several hours for temperatures to stabilize.
- 6
Listen for Compressor Noise
Listen closely to your Sub-Zero unit for the sound of the compressor running. A healthy compressor typically hums steadily. If you hear unusual clicking, grinding, or no sound at all when the unit should be cooling, it could indicate a problem requiring professional assessment.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of Sub-Zero appliance repair can vary significantly based on the specific part needing replacement and the complexity of the labor involved. Minor issues like a faulty thermistor or a clogged drain line are typically on the lower end, while major component replacements such as a compressor or sealed system repair will naturally incur higher costs. Our technicians will provide a detailed quote after diagnosis.
Specialty Sub-Zero Service in Matthews
Premium Specialty
Sub-Zero Appliances We Repair in Matthews
Sub-Zero Refrigerator RepairSub-Zero Freezer RepairSub-Zero Dryer RepairSub-Zero Oven RepairSub-Zero Range RepairSub-Zero Stove RepairSub-Zero Cooktop RepairSub-Zero Ice Maker RepairSub-Zero Wine Cooler RepairSub-Zero Commercial Kitchen Appliance RepairSub-Zero Commercial Refrigerator RepairSub-Zero Commercial Freezer RepairSub-Zero Commercial Oven RepairSub-Zero Appliance Repair
Common Sub-Zero Issues We Fix in Matthews
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Sub-Zero Repair Pricing in Matthews
$120 service call (waived with repair). We provide a written estimate before starting any repair. Genuine Sub-Zero OEM parts used on every repair to maintain appliance integrity and warranty status.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Sub-Zero repair appointments to Matthews
We dispatch Sub-Zero specialists from Fort Mill to Matthews — typically same-day when capacity allows.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
Which appliance brands does Star Appliance specialize in?
Star Appliance specializes in the repair of luxury appliance brands, including Sub-Zero, Wolf, Thermador, Viking, and Miele. Our technicians are trained and experienced with the unique complexities and advanced technologies of these premium manufacturers, ensuring expert service for your high-end appliances.
How quickly can Star Appliance provide service in Matthews?
We understand the importance of prompt service for essential appliances. We strive to schedule appointments efficiently, often offering same-day or next-day service based on availability. Our goal is to diagnose and resolve your Sub-Zero appliance issues as quickly as possible to minimize disruption to your home.
What areas does Star Appliance serve?
Star Appliance proudly serves Matthews, North Carolina, and surrounding communities. This includes neighborhoods like Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. We also extend our services to nearby cities such as Charlotte, Concord, Monroe, Gastonia, Huntersville, Fort Mill, and Waxhaw, ensuring broad coverage.
What is Star Appliance's policy on diagnostic fees?
Our diagnostic fee is $120 for a service call. This fee covers the technician's visit to your home to thoroughly assess the appliance issue and provide a detailed repair estimate. Should you choose to proceed with the recommended repair, this $120 diagnostic fee will be completely waived from your total bill.
Does Star Appliance offer a warranty on repairs?
Yes, Star Appliance stands behind the quality of our work. We offer a comprehensive warranty on both parts and labor for all our repairs. The specifics of the warranty will be provided with your repair estimate, giving you peace of mind that your appliance fix is protected.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.