GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Refrigerator Repair Services
Same-day refrigerator repair from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Welcome to Star Appliance, your trusted local partner for expert refrigerator repair services across the greater Fort Mill, SC area. We understand how essential a fully functioning refrigerator is to your daily life, and a sudden breakdown can disrupt your entire household. Serving homeowners in Charlotte, Fort Mill, Matthews, and Waxhaw, our skilled technicians are dedicated to restoring your appliance's performance swiftly and efficiently. Star Appliance specializes in high-end refrigeration units, providing precise and reliable repairs for premium brands including Sub-Zero, Wolf, Thermador, Viking, and Miele. Our team is equipped with the specific knowledge and tools required to diagnose and fix the complex issues associated with these sophisticated appliances, ensuring they operate at their peak efficiency for years to come. We believe in transparent and straightforward service, which is why we offer a clear diagnostic fee policy: your initial $120 service call charge is completely waived with any completed repair. This means you only pay for the solution, not just the assessment. Our commitment is to provide a seamless and stress-free repair experience, from your initial call to the final operational check. When your refrigerator starts to show signs of trouble, from unusual noises to a complete lack of cooling, you can count on Star Appliance for professional attention and durable solutions. We pride ourselves on our attention to detail and our dedication to customer satisfaction, ensuring that residents in our service communities receive the highest caliber of appliance care. Let us help you keep your valuable refrigerator running perfectly with our reliable and convenient repair services.
Updated
Our trucks & technicians
Common Refrigerator Repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Not cooling
The refrigerator runs but fails to maintain the desired cold temperature, or isn't cold at all. This can lead to food spoilage and indicates a critical system failure within the cooling unit.
Loud rattling noise
Unusual grinding, buzzing, or rattling sounds coming from the back or bottom of the refrigerator. These noises can signify issues with the compressor, condenser fan, or evaporator fan motors.
Water leaking
Puddles of water appearing inside or outside the refrigerator, often near the bottom or under the crisper drawers. Leaks commonly result from clogged defrost drains or problems with the water inlet valve or supply lines.
Excessive frost build-up
Noticeable accumulation of ice or frost on the freezer walls or evaporator coils. This symptom often points to a faulty defrost system or a compromised door seal, reducing cooling efficiency.
Ice maker not producing
The ice maker fails to produce ice, produces very little ice, or the ice cubes are unusually small. This could be due to a clogged water line, a faulty water inlet valve, or a broken ice maker assembly.
Likely causes
What we typically find when we diagnose these symptoms.
Failed compressor or fan motor
A compressor that is faulty or a condenser/evaporator fan motor that has failed will prevent the refrigerator from circulating cold air effectively. This directly leads to the appliance not cooling properly, impacting food preservation.
Clogged condenser coils
Dust and debris accumulating on the condenser coils located at the back or bottom of the unit reduce the refrigerator's ability to dissipate heat. This forces the compressor to work harder, leading to overheating and insufficient cooling.
Defrost system malfunction
A faulty defrost heater, thermostat, or timer can cause excessive ice build-up on the evaporator coils, blocking airflow and preventing proper cooling. This issue often results in visible frost and reduced cooling efficiency.
Faulty thermistor or control board
The thermistor monitors the temperature inside the refrigerator and sends signals to the control board to regulate cooling. If either component is faulty, the refrigerator may not maintain correct temperatures, leading to inconsistent cooling or complete failure.
Blocked defrost drain
A common cause of water leaks is a clogged defrost drain line, often due to ice or food debris. When the defrost water cannot drain, it overflows into the refrigerator compartment or onto the floor.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning smell or smoke
If you detect a burning smell, see smoke, or notice sparks coming from your refrigerator, immediately unplug the appliance if safe to do so and call for professional assistance.
Major water leak/flooding
If your refrigerator is leaking a significant amount of water that is pooling rapidly and risks causing water damage, shut off the water supply to the refrigerator and seek prompt professional help.
Chemical or refrigerant odor
A strong, unusual chemical smell could indicate a refrigerant leak. Do not try to ventilate the area excessively; evacuate and call a professional, as refrigerant can be harmful.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check power supply
Ensure the refrigerator's power cord is securely plugged into a functional electrical outlet. You can test the outlet with a small, working appliance like a lamp to confirm it receives power.
- 2
Verify circuit breaker
Go to your home's electrical panel and check the circuit breaker labeled for the kitchen or refrigerator. If it's tripped, flip it completely off and then firmly back on to restore power.
- 3
Inspect door seals
Examine the rubber gaskets around the refrigerator and freezer doors for any tears, cracks, or gaps. A faulty seal can allow warm air in, causing the appliance to work harder and leading to temperature issues.
- 4
Adjust temperature settings
Confirm that the thermostat or temperature control dial inside your refrigerator is set to the correct cooling level. Sometimes, an accidental bump can change the setting, impacting performance.
- 5
Clear vents and airflow
Ensure that no food items or containers are blocking the air vents inside the refrigerator or freezer compartments. Proper airflow is crucial for even cooling throughout the unit.
- 6
Listen for unusual noises
Pay attention to any new or excessively loud buzzing, rattling, or clicking sounds coming from the appliance. Note down when these noises occur, as this information can be helpful for diagnosis.
- 7
Check for water line kinks
If your ice maker or water dispenser isn't working, carefully inspect the water supply line behind the refrigerator for any visible kinks or bends that could be restricting water flow.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The total cost of refrigerator repair can vary significantly depending on the specific part needed and the complexity of the repair. Factors such as the model, brand, and accessibility of the faulty component all play a role in the final estimate. Our technicians provide a detailed quote after diagnosis.
Refrigerator Repair We Provide
Ice MakerCompressorDefrost SystemDoor SealWater DispenserWater FilterThermostatEvaporator FanCondenser CoilsTemperature ControlRefrigerant LeakDrain LineLight ReplacementDoor AlignmentSealed SystemInstallationReplacementHaul-away / Removal
Common Refrigerator Repair Issues We Fix
Not cooling or cooling unevenly
Ice maker not making ice
Water dispenser not working
Freezer frosting over
Loud or unusual noises
Door seals not sealing properly
Service Pricing
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
Brands We Service
★ Specialty / authorized service provider
Star Appliance — Refrigerator Repair
Based in Fort Mill. Service trucks dispatched across our coverage zone.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
How quickly can Star Appliance schedule a refrigerator repair?
We strive to offer prompt service and can often schedule appointments within 1-2 business days, depending on your location and technician availability. We understand the urgency of refrigerator issues and work to resolve them quickly.
What brands of refrigerators does Star Appliance repair?
Star Appliance specializes in high-end refrigerator brands, including Sub-Zero, Wolf, Thermador, Viking, and Miele. Our technicians are trained and experienced with the unique systems of these premium appliances.
What areas does Star Appliance serve for refrigerator repair?
Star Appliance proudly offers refrigerator repair services to homeowners throughout Charlotte, Fort Mill, Matthews, and Waxhaw. We are based in Fort Mill, SC, and extend our expertise across these communities.
How does Star Appliance's diagnostic fee work for refrigerator repairs?
Our diagnostic fee for refrigerator repair is $120. This service call fee is fully waived when you proceed with the recommended repair. You only pay for the solution, not just the assessment.
How do I know if my refrigerator needs professional repair?
If your refrigerator isn't cooling, making unusual loud noises, leaking water, or experiencing consistent temperature fluctuations, it's likely time to call a professional. These symptoms often indicate an underlying issue requiring expert diagnosis and repair.
Explore more
Nearby coverage
Other appliance services
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.