GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Refrigerator Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Star Appliance is proud to offer expert refrigerator repair services to homeowners and businesses throughout Matthews, North Carolina. We understand how essential a fully functioning refrigerator is to your daily life, whether you're keeping groceries fresh for your family in a home in Wesley Chapel or managing inventory for a restaurant in the Matthews Commercial Historic District. Our dedicated team brings unparalleled expertise to every service call, ensuring that your high-end appliance issues are resolved efficiently and effectively. We specialize in premium brands, providing certified repair for Sub-Zero, Wolf, Thermador, Viking, and Miele refrigerators. From issues like unusual noises to complete cooling failures, our technicians are equipped with the knowledge and specialized tools to diagnose and fix the problem right the first time. We recognize that residents of Matthews appreciate quality service, reflecting the community's median household income of $114,075, and we strive to meet that expectation with every repair. We believe in transparent service, which is why our $120 diagnostic service call fee is always waived if you proceed with our recommended repair. This commitment to clear pricing and quality workmanship ensures you receive value without compromising on the expert care your sophisticated appliances require. Beyond residential needs, we also service commercial kitchen refrigeration units, understanding the critical role they play in local establishments. When your refrigerator malfunctions, you can trust Star Appliance to provide prompt, reliable, and professional service, getting your appliance back to optimal performance quickly and conveniently for our neighbors across Matthews, including those near Lake Park and Providence.
Updated
Common Refrigerator Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Refrigerators Not Cooling
One of the most common and frustrating issues is when your refrigerator fails to maintain its set temperature. You might notice food spoiling quickly or the freezer not keeping items frozen solid. This often indicates a problem with the cooling system components.
Excessive Frost Buildup
If you find a thick layer of ice building up in your freezer or on the refrigerator's evaporator coils, it's a clear sign of an underlying issue. This often points to a problem with the defrost system or a faulty door seal, preventing proper temperature regulation.
Leaking Water
Puddles of water inside or outside your refrigerator can be alarming. This could be due to a clogged defrost drain line, a cracked water supply line, or issues with the ice maker system. Addressing leaks promptly prevents potential floor damage.
Unusual Noises
While refrigerators produce some operational sounds, loud buzzing, rattling, or grinding noises are not normal. These sounds can indicate problems with the compressor, condenser fan, evaporator fan, or even the icemaker motor. It's best to have these investigated.
Likely causes
What we typically find when we diagnose these symptoms.
Dirty Condenser Coils
Over time, dust and debris accumulate on the condenser coils, located at the back or underneath your refrigerator. This prevents the coils from effectively dissipating heat, making the compressor work harder and leading to inefficient cooling or complete failure. Regular cleaning can often prevent this issue.
Faulty Defrost System
The defrost system, which includes the defrost heater, thermostat, and timer, prevents ice buildup on the evaporator coils. If any component fails, ice can accumulate, obstructing airflow and impairing cooling. This can manifest as excessive frost or poor temperature regulation.
Malfunctioning Compressor
The compressor is the heart of your refrigerator's cooling system, circulating refrigerant. If it's failing or short-cycling, the appliance won't cool effectively or may stop cooling altogether. This is often indicated by unusual noises or a warm refrigerator interior.
Defective Fan Motors
Refrigerators have both a condenser fan and an evaporator fan. The condenser fan cools the compressor and coils, while the evaporator fan circulates cold air within the compartment. Failure of either fan can lead to poor cooling, strange noises, or overheating of components.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning Smell or Smoke
If you detect a burning smell or see any smoke emanating from your refrigerator, immediately unplug the unit. This indicates a potential electrical fault that could pose a fire hazard and requires urgent professional attention.
Major Water Leak
A significant and continuous water leak that is rapidly accumulating on your floor requires immediate attention. Unplug the refrigerator and shut off its water supply, as this can cause extensive water damage and create a slipping hazard.
Loud Electrical Buzzing
Any loud, persistent electrical buzzing or sparking sounds coming from the appliance should prompt you to unplug it immediately. These noises suggest a serious electrical problem that could be dangerous if left unchecked.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Ensure your refrigerator is securely plugged into a functioning electrical outlet. Sometimes, a loose plug or a tripped circuit breaker can be the simple cause of a no-power situation. You can test the outlet with another small appliance.
- 2
Inspect Door Seals
Examine the rubber gaskets around your refrigerator and freezer doors for any cracks, tears, or signs of wear. A compromised seal allows warm air to enter, forcing the appliance to work harder and potentially leading to cooling issues or frost buildup. A simple dollar bill test can reveal air leaks.
- 3
Clean Condenser Coils
Locate the condenser coils, usually at the bottom front or back of the refrigerator. Using a vacuum cleaner with a brush attachment, carefully remove any accumulated dust, pet hair, or debris. This improves heat dissipation and can enhance cooling efficiency.
- 4
Verify Temperature Settings
Double-check that your refrigerator and freezer temperature settings are correct and haven't been accidentally changed. Sometimes, a simple adjustment can resolve perceived cooling problems. Optimal settings are typically 37-40°F for the refrigerator and 0°F for the freezer.
- 5
Listen for Fan Sounds
Pay attention to any unusual noises or the complete absence of fan sounds from your refrigerator. If you hear no fan or a loud, grinding noise, it could indicate an issue with the condenser or evaporator fan motors. This can often be heard by opening and closing the door.
- 6
Check Water Filter
If you have an ice maker or water dispenser, ensure the water filter isn't clogged or overdue for replacement. A restricted filter can affect water flow to the ice maker or dispenser, leading to issues with ice production or water delivery.
- 7
Observe Defrost Cycle
For frost buildup, try unplugging the refrigerator for a few hours to allow a complete manual defrost. If the frost returns quickly after plugging it back in, it points to a problem with the automatic defrost system components, which a technician should inspect.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
Refrigerator repair costs can vary significantly based on the specific part needing replacement and the complexity of the repair for your premium brand appliance. Minor fixes like a faulty sensor or door gasket replacement typically fall on the lower end, while major component replacements such as a compressor or sealed system repair will naturally incur higher costs. Our technicians will provide a detailed quote before any work begins, ensuring full transparency regarding your investment.
Refrigerator Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable refrigerator repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Common Refrigerator Repair Issues We Fix in Matthews
Not cooling or cooling unevenly
Ice maker not making ice
Water dispenser not working
Freezer frosting over
Loud or unusual noises
Door seals not sealing properly
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
★
★
★
★
★
★Bertazzoni★
★
★Cove★
BlueStar★
★
★Marvel★
★
GE Profile
★
Frequently Asked Questions
How quickly can Star Appliance schedule a refrigerator repair in Matthews?
We understand the urgency of a broken refrigerator. We strive to offer prompt scheduling for our Matthews customers, often able to provide same-day or next-day service depending on technician availability and call volume. Our goal is to minimize inconvenience and restore your appliance as quickly as possible.
Which refrigerator brands does Star Appliance service in Matthews?
Star Appliance specializes in premium refrigerator brands. Our expert technicians are highly experienced with Sub-Zero, Wolf, Thermador, Viking, and Miele appliances. We carry the necessary tools and knowledge to handle the unique specifications of these high-end units.
What kind of experience do Star Appliance technicians have?
Our technicians are factory-trained and highly experienced in diagnosing and repairing complex refrigeration issues across all the premium brands we service. We pride ourselves on continuous training and staying updated with the latest appliance technologies to ensure the highest quality of repair for our Matthews clients.
What is Star Appliance's diagnostic fee policy for refrigerator repairs?
We have a straightforward diagnostic fee policy. There is a $120 service call fee to assess the issue with your refrigerator. However, this entire fee is waived and applied towards the total cost of the repair if you choose to proceed with our recommended service.
Does Star Appliance cover all areas and nearby cities for refrigerator repair?
Yes, Star Appliance proudly serves all neighborhoods within Matthews, including Wesley Chapel, Lake Park, and Providence. We also extend our expert refrigerator repair services to surrounding communities such as Charlotte, Waxhaw, and Huntersville.
Explore more
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.