GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Commercial Kitchen Appliance Repair Services
Same-day commercial kitchen appliance repair from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Star Appliance is proud to offer specialized commercial kitchen appliance repair services, ensuring that your business operations continue running smoothly in Charlotte, Fort Mill, Matthews, and Waxhaw. We understand the critical role your commercial appliances play in your daily productivity, which is why our skilled technicians are dedicated to providing prompt, reliable, and professional service. Whether you operate a bustling restaurant, a busy catering company, or any establishment relying on high-performance kitchen equipment, we have the expertise to diagnose and resolve a wide array of issues. Our team is particularly experienced with high-end brands essential to commercial kitchens, including Sub-Zero, Wolf, Thermador, Viking, and Miele. When you choose Star Appliance, you benefit from our straightforward diagnostic fee policy: a $120 service call that is completely waived with any completed repair. We are committed to transparency and efficient solutions, helping you minimize downtime and maintain your investment in quality commercial kitchen equipment. With Star Appliance, you can expect meticulous attention to detail and a commitment to restoring your commercial kitchen appliances to optimal working condition, allowing you to focus on serving your customers with confidence.
Updated
Our trucks & technicians
Common Commercial Kitchen Appliance Repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Commercial Refrigerator Not Cooling
Your commercial refrigerator fails to maintain its set temperature, potentially leading to spoilage of perishable goods. You might notice the compressor running constantly or not at all, and food items feeling warmer than they should be. This critical issue demands immediate attention to prevent operational losses.
Commercial Oven Uneven Heating
Food in your commercial oven cooks inconsistently, with some areas burning while others remain undercooked. This often indicates a problem with the heating elements, fan, or thermostat. Uneven heating can severely impact food quality and preparation times in a busy kitchen.
Commercial Range Burner Malfunction
One or more burners on your commercial range fail to ignite, produce a weak flame, or struggle to maintain heat. This could be due to clogged pilot lights, faulty igniters, or issues with gas flow. Such malfunctions hinder cooking efficiency and safety.
Ice Machine Not Producing Ice
Your commercial ice machine is running but produces little to no ice, or the ice it does make is smaller or misshapen. This can be caused by low water pressure, a clogged filter, or a faulty water inlet valve, impacting beverage service and food presentation.
Dishwasher Not Draining
After a wash cycle, water remains in the bottom of your commercial dishwasher, indicating a drainage problem. This might be due to a clogged drain pump, a blocked filter, or an issue with the drain line itself, leading to unsanitary conditions and operational delays.
Likely causes
What we typically find when we diagnose these symptoms.
Refrigerant Leakage
A common cause for commercial refrigerators not cooling is a refrigerant leak. Over time, seals or lines can degrade, allowing refrigerant to escape. This reduces the system's ability to transfer heat, leading to inadequate cooling and continuous compressor operation.
Faulty Heating Elements
Uneven heating in commercial ovens often stems from a malfunctioning heating element or convection fan. If an element burns out or cycles incorrectly, or if the fan fails to distribute heat evenly, certain parts of the oven will be hotter or colder than others.
Clogged Gas Orifice
For commercial ranges, a clogged gas orifice or dirty igniter can prevent burners from lighting properly or producing a consistent flame. Grease, food debris, or carbon buildup can obstruct the gas flow, leading to poor performance and potential safety hazards.
Water Inlet Valve Failure
If your commercial ice machine isn't making ice, a faulty water inlet valve is a likely culprit. This valve controls the water flow into the ice maker; if it's stuck closed or partially open, insufficient water will reach the ice production components.
Blocked Drain Pump
A commercial dishwasher failing to drain properly often points to a blockage in the drain pump or filter. Food particles, grease, or foreign objects can accumulate, preventing water from being expelled from the wash tub and leading to standing water.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Electrical Smell or Smoke
If you detect a burning smell, see smoke, or notice sparks coming from any commercial kitchen appliance, immediately turn off its power source. This indicates a serious electrical fault that could pose a fire hazard and requires immediate professional attention.
Gas Leak Odor
For commercial gas ranges or ovens, if you smell natural gas or rotten eggs, evacuate the area immediately and contact your gas provider and Star Appliance from a safe location. Do not use electrical switches or phones near the suspected leak.
Significant Water Leakage
If your commercial dishwasher, refrigerator, or ice machine is leaking a substantial amount of water that is pooling rapidly, turn off its water supply and power if safe to do so. This can cause significant property damage and slip hazards.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Verify Power Supply
Before calling for service, ensure the commercial appliance is properly plugged into a functioning electrical outlet. Check the circuit breaker panel to see if any breakers associated with the kitchen equipment have tripped. A simple power reset can often resolve minor electronic glitches.
- 2
Inspect Filters and Vents
For refrigerators and ice machines, check if condenser coils and air vents are clear of dust, debris, or obstructions. Clogged filters on dishwashers or ice makers can restrict water flow or drainage. Clean any visible buildup to ensure proper airflow and water circulation.
- 3
Examine Door Seals
Check the door gaskets and seals on commercial refrigerators, freezers, and ovens for any tears, cracks, or gaps. Damaged seals can lead to significant energy loss and inefficient operation, impacting temperature control and oven performance. Clean seals thoroughly to ensure a tight close.
- 4
Check Water Supply Valves
For ice machines and dishwashers, verify that the water supply valve connected to the appliance is fully open. A partially closed or completely shut valve can prevent water from entering the unit, leading to operational failures.
- 5
Listen for Unusual Noises
Pay attention to any new or unusual sounds coming from the appliance, such as grinding, clunking, or excessive humming. While some noises are normal, a sudden change can indicate a motor, fan, or compressor issue that warrants professional inspection.
- 6
Review Control Panel Settings
Ensure that the appliance's control panel settings are correct for the desired operation. Sometimes, an accidental change in temperature settings, cycle selection, or a lockout feature can lead to perceived malfunctions. Refer to the appliance's user manual if available.
- 7
Look for Visible Leaks
Inspect the area around commercial dishwashers, ice machines, and refrigerators for any signs of water leaks or puddles. Even small drips can indicate a more significant internal issue with water lines, pumps, or seals that needs to be addressed.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
Commercial appliance repair costs vary significantly based on the specific appliance type, the complexity of the issue, and the cost of replacement parts. Simpler fixes like sensor replacements or minor electrical adjustments typically fall on the lower end, while major component failures such as compressor replacements for large refrigeration units or control board issues for advanced ovens can be substantially higher.
Commercial Kitchen Appliance Repair We Provide
Walk-in CoolerWalk-in FreezerCommercial RangeCommercial OvenIce MachineCommercial DishwasherReach-in RefrigeratorSteam TableFryerGriddleSalamanderPizza OvenConvection OvenHood ExhaustCombi OvenRefrigeration LineInstallationReplacementHaul-away / Removal
Common Commercial Kitchen Appliance Repair Issues We Fix
Walk-in cooler/freezer temperature fluctuations
Commercial refrigerator compressor failure
Ice machine not producing ice
Commercial dishwasher drainage issues
Oven temperature calibration
Fryer thermostat failure
Service Pricing
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
Brands We Service
★ Specialty / authorized service provider
Star Appliance — Commercial Kitchen Appliance Repair
Based in Fort Mill. Service trucks dispatched across our coverage zone.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
How quickly can Star Appliance schedule a commercial kitchen appliance repair?
We prioritize commercial appliance repairs to minimize disruption to your business. We aim to schedule service as quickly as possible, often offering same-day or next-day appointments depending on technician availability and your location within our service areas of Charlotte, Fort Mill, Matthews, or Waxhaw.
Which brands of commercial kitchen appliances does Star Appliance service?
Star Appliance specializes in repairing premium commercial kitchen appliance brands. Our experienced technicians are trained to service Sub-Zero, Wolf, Thermador, Viking, and Miele equipment, ensuring expert care for your high-performance kitchen.
Are your technicians licensed and insured for commercial appliance repair?
Our technicians are highly trained professionals with extensive experience in commercial appliance repair. While specific licensing for appliance repair can vary by municipality, we operate as a reputable local business committed to quality service and safety standards for our valued commercial clients.
What is Star Appliance's diagnostic fee for commercial kitchen appliance repairs?
Our diagnostic service call fee for commercial kitchen appliances is $120. This fee covers the technician's visit to diagnose the problem with your appliance. Importantly, this $120 service call fee is completely waived if you proceed with the repair through Star Appliance.
Do you offer a warranty on commercial kitchen appliance repairs?
Star Appliance stands by the quality of our work and the parts we use in commercial kitchen appliance repairs. Our commitment is to ensure your appliance is fixed correctly. For specific warranty terms on parts and labor, please discuss with your technician during the service appointment for details.
Explore more
Nearby coverage
Other appliance services
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.