GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Commercial Kitchen Appliance Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
When your commercial kitchen appliances in Matthews encounter issues, prompt and reliable service is paramount to maintaining your operation's efficiency. Star Appliance, your trusted local experts, understands the critical role these high-performance machines play in establishments across areas like Wesley Chapel and the Matthews Commercial Historic District. We specialize in the meticulous repair of premium brands such as Sub-Zero, Wolf, Thermador, Viking, and Miele, ensuring that your investment continues to perform at its peak. Our skilled technicians are intimately familiar with the complex systems found in professional kitchens, providing comprehensive diagnostics and efficient repairs. We pride ourselves on transparent service, offering a straightforward diagnostic fee of $120, which is always waived when you proceed with the repair. This policy reflects our commitment to fair and honest dealings with the vibrant business community here in Matthews, a town known for its robust local economy and a median household income reflecting a discerning populace who expect quality service. While our focus on commercial kitchens is strong, we also proudly offer our expertise for residential appliance repair needs throughout the area. From essential maintenance to urgent breakdowns, Star Appliance is dedicated to minimizing downtime and maximizing the longevity of your valuable commercial equipment, allowing you to focus on serving your customers without interruption. We are here to bring our professional, efficient service to your commercial kitchen, keeping your business running smoothly.
Updated
Common Commercial Kitchen Appliance Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Commercial Refrigerator Not Cooling
Your walk-in cooler or reach-in refrigerator is failing to maintain set temperatures, leading to spoilage concerns. You might notice the motor running constantly or not at all, with contents feeling warmer than they should be. This symptom signals a critical operational issue that requires immediate attention to protect inventory.
Oven or Range Not Heating
Your commercial oven or range either won't heat up, heats unevenly, or takes an excessively long time to reach temperature. This directly impacts food preparation times and quality in a busy kitchen. Indicators can include cold spots, inconsistent baking results, or a complete lack of heat.
Commercial Dishwasher Leaking
You observe water pooling around the base of your industrial dishwasher or beneath the unit during operation. This leakage can cause slip hazards, water damage to your kitchen floor, and indicates a seal or hose integrity issue within the appliance. Timely repair prevents further damage and maintains hygiene standards.
Ice Machine Malfunction
Your commercial ice machine is producing insufficient ice, no ice at all, or the ice produced is discolored or misshapen. This can disrupt beverage service and food preservation in a commercial setting. Common signs include unusual noises, a constant water flow, or error codes displayed on the unit.
Likely causes
What we typically find when we diagnose these symptoms.
Refrigerant Leaks or Compressor Failure
For commercial refrigeration, a decline in cooling often points to a refrigerant leak, which reduces the system's ability to transfer heat, or a failing compressor. The compressor is the heart of the cooling cycle; if it's overworked or broken, the unit cannot maintain proper temperatures. These issues require specialized repair by a certified technician.
Faulty Heating Elements or Igniter
In commercial ovens and ranges, the primary culprits for heating issues are typically worn-out heating elements or a malfunctioning igniter. Electrical failures or a broken gas valve can prevent the appliance from generating the necessary heat for cooking. These components are under heavy stress in a commercial environment and can degrade over time.
Clogged Drains or Door Seal Damage
Dishwasher leaks frequently stem from a clogged drain line, preventing proper water evacuation, or damaged door seals that allow water to escape during cycles. Additionally, loose hose connections or a malfunctioning pump can contribute to unwanted water accumulation. Addressing these prevents water damage and ensures efficient cleaning.
Water Inlet Valve or Sensor Issues
Ice machine problems are often due to a faulty water inlet valve, preventing water from entering the ice maker, or issues with temperature sensors. Mineral buildup can also clog water lines or spray jets, impeding ice formation. These components are vital for the consistent and clean production of ice in a commercial setting.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Electrical Sparks or Burning Smell
If you notice any electrical sparks, smell burning plastic or wiring, or see smoke emanating from your commercial appliance, immediately turn off the power at the circuit breaker. This indicates a serious electrical fault and poses a significant fire hazard.
Gas Odor Present
For gas-powered commercial ranges, ovens, or fryers, if you detect the distinct smell of natural gas or propane, turn off the appliance and immediately evacuate the area. Open windows and doors for ventilation and contact a professional technician or your gas company without delay.
Significant Water Leakage
If a commercial dishwasher, ice machine, or refrigerator develops a significant, continuous leak that is pooling rapidly, turn off its water supply immediately. Excessive water can cause extensive property damage and create dangerous slip hazards in your kitchen.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Ensure the commercial appliance is properly plugged into a functional outlet. Verify that the circuit breaker for the appliance hasn't tripped in your electrical panel. Sometimes, a simple power interruption can mimic a more serious mechanical failure, so this is always the first step.
- 2
Review User Manual
Consult the appliance's user manual for troubleshooting steps and error code explanations. Many commercial units have specific diagnostic codes or recommendations for common issues. This resource can provide immediate insights or confirm if a professional service is necessary.
- 3
Inspect Door Seals
For refrigerators, freezers, and dishwashers, examine the door gaskets for any visible cracks, tears, or debris. A compromised seal can lead to inefficient operation, temperature fluctuations, or leaks. Cleaning or confirming a tight seal can sometimes resolve minor issues.
- 4
Clear Vents and Coils
For refrigeration units, check if condenser coils and ventilation grilles are free from dust, grease, and obstructions. Blocked airflow can cause overheating and inefficient cooling, significantly impacting performance. Ensure adequate clearance around the appliance for proper air circulation.
- 5
Verify Water Supply
For ice machines and dishwashers, confirm that the water supply valve is fully open and that there are no kinks in the water line. A lack of water flow can prevent these appliances from operating correctly. Ensure water pressure is adequate if possible.
- 6
Listen for Unusual Noises
Pay attention to any new or excessive noises coming from the appliance. A change in operational sounds, such as grinding, loud humming, or banging, can indicate a mechanical problem developing. While not a fix, it helps in describing the issue to a technician.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost to repair commercial kitchen appliances in Matthews can vary significantly based on the specific appliance, the complexity of the issue, and the required parts. Minor fixes like a sensor replacement or a clogged drain typically fall on the lower end, while major component replacements such as a compressor, control board, or heating element will be more substantial. Our $120 diagnostic fee is always waived with any approved repair.
Commercial Kitchen Appliance Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable commercial kitchen appliance repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Common Commercial Kitchen Appliance Repair Issues We Fix in Matthews
Walk-in cooler/freezer temperature fluctuations
Commercial refrigerator compressor failure
Ice machine not producing ice
Commercial dishwasher drainage issues
Oven temperature calibration
Fryer thermostat failure
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
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★
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★Bertazzoni★
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★Cove★
BlueStar★
★
★Marvel★
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GE Profile
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Frequently Asked Questions
How quickly can Star Appliance service my commercial kitchen appliance in Matthews?
We understand that commercial kitchen appliance issues can severely impact your business. Star Appliance prioritizes rapid response times for our Matthews clients. While exact availability varies, we strive to schedule service as quickly as possible, often within 24-48 hours, to minimize disruption to your operations. Contact us directly to discuss your specific needs.
What brands of commercial kitchen appliances does Star Appliance repair?
Star Appliance specializes in the repair of high-end, premium commercial kitchen appliance brands. Our expert technicians are trained and experienced with leading manufacturers including Sub-Zero, Wolf, Thermador, Viking, and Miele. We ensure that our service meets the specific requirements and standards of these sophisticated appliances.
What qualifications do Star Appliance technicians have for commercial repairs?
Our technicians at Star Appliance are highly experienced professionals with specialized training in commercial kitchen appliance repair. They possess in-depth knowledge of complex commercial systems and advanced diagnostic tools. We are dedicated to providing expert, reliable service that meets the rigorous demands of professional kitchen environments.
What is Star Appliance's diagnostic fee policy?
Star Appliance charges a $120 service call fee for diagnostics. We believe in transparent pricing, so this diagnostic fee is always waived if you choose to proceed with the recommended repair from our technicians. You'll only pay for the repair itself, ensuring clear and straightforward costs for our Matthews customers.
Does Star Appliance service all neighborhoods in Matthews?
Yes, Star Appliance proudly serves the entire Matthews area, including neighborhoods like Wesley Chapel, the Matthews Commercial Historic District, Lake Park, and Providence. We also extend our comprehensive commercial kitchen appliance repair services to nearby cities such as Charlotte, Fort Mill, Waxhaw, Concord, Monroe, Gastonia, and Huntersville.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.