GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Cooktop Repair Services
Same-day cooktop repair from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
At Star Appliance, we understand how essential a fully functional cooktop is to your home life, whether you're preparing daily meals or hosting special occasions. Based right here in Fort Mill, SC, we are proud to offer expert cooktop repair services to our neighbors across the wider Charlotte metropolitan area, including Fort Mill, Matthews, and Waxhaw. Our team of skilled technicians specializes in high-end cooktop brands, ensuring that your premium appliance receives the meticulous care it deserves. We are proficient in servicing Sub-Zero, Wolf, Thermador, Viking, and Miele cooktops, employing our deep knowledge of these sophisticated systems to diagnose and resolve issues efficiently. We believe in transparent and fair service, which is why our $120 service call fee is waived entirely when you proceed with a repair. This policy reflects our commitment to providing value and trust, making professional cooktop repair accessible and straightforward. When your cooktop isn't performing as it should, you can rely on Star Appliance for a prompt, courteous, and effective solution. Our local presence means we're always close by, ready to restore the convenience and joy of cooking to your kitchen with minimal disruption. We're dedicated to helping our community keep their homes running smoothly, one expert repair at a time, ensuring your cooktop operates at its peak performance for years to come.
Updated
Our trucks & technicians
Common Cooktop Repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Burner not heating
An individual burner on your cooktop may fail to heat up at all, or it might take an unusually long time to reach the desired temperature. This often indicates an issue with the heating element itself or its electrical connection within the unit. The surrounding burners may work normally.
Inconsistent flame/heat
For gas cooktops, burners might produce an uneven or weak flame that struggles to stay lit. Electric burners may cycle on and off sporadically, leading to uneven cooking and frustration in the kitchen. This makes precise temperature control difficult.
Control panel issues
The touch controls or physical knobs may become unresponsive, making it difficult or impossible to adjust burner settings. This can be caused by a fault in the control board, a damaged interface, or even a software glitch within the appliance. Sometimes, only certain buttons fail to respond.
Gas igniter clicking
A gas burner might continuously click without igniting, or fail to click at all when turned on, despite gas being present. This suggests a problem with the igniter spark module, the igniter switch, or issues with the gas flow to the burner itself. You may smell gas without ignition.
Cooktop not turning on
The entire cooktop might fail to power on, with no lights, display, or heat from any burner. This often points to a complete power supply interruption, a tripped circuit breaker, or a major electrical component failure within the appliance. All functions cease to work.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty heating element
For electric cooktops, the heating coil or induction element can fail due to age or damage, preventing heat generation. Replacing the specific element often resolves this issue, restoring full functionality to your cooktop burner.
Igniter module failure
On gas cooktops, the igniter switch or the entire spark module can malfunction, preventing the necessary spark to ignite the gas. This is a common cause for clicking without ignition or a complete failure to light a burner. A professional can diagnose and replace the faulty igniter component.
Control board malfunction
The central control board acts as the brain of your cooktop, managing all functions and settings. A fault here can lead to unresponsive controls, incorrect heating, or the entire appliance failing to operate. This often requires specialized tools and expertise for diagnosis and replacement.
Wiring connection issues
Loose, corroded, or damaged wiring within the cooktop can interrupt the flow of electricity or gas, leading to intermittent power or complete component failure. These issues can be subtle and require careful inspection by a trained technician to identify and safely repair. Poor connections can also lead to arcing or overheating.
Gas supply problems
For gas cooktops, a clogged burner port, a faulty gas valve, or an issue with the pressure regulator can prevent proper gas flow and ignition. This requires careful diagnosis by a qualified technician, as it involves the appliance's gas line. Never attempt to repair gas supply issues yourself due to safety risks.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Smell of gas
If you detect any distinct odor of natural gas or propane near your cooktop, immediately turn off all burners and evacuate your home. Do not use any electrical switches or phones inside, and call your gas provider or emergency services from a safe location.
Electrical burning smell
A persistent smell of burning plastic or electrical components, especially accompanied by visible smoke or sparks from the cooktop, is an urgent safety concern. Disconnect power to the appliance at the breaker if safe to do so, and call a professional technician immediately.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check power supply
Ensure the cooktop is properly plugged into a functional outlet or that its dedicated circuit breaker hasn't tripped. Resetting a tripped breaker can often restore power to the appliance. If the outlet is connected to a GFCI, test and reset that as well.
- 2
Verify gas valve
For gas cooktops, confirm that the gas supply valve (typically located behind or beneath the appliance) is fully open. A partially closed valve can cause weak flames or prevent burners from igniting completely. Ensure it's parallel to the gas line.
- 3
Inspect burner caps
Remove the burner grates and caps (for gas cooktops) and check for any debris, food spills, or corrosion blocking the burner ports. Gently clean any obstructions with a soft brush or toothpick to ensure proper gas flow and ignition. Make sure they are dry before replacing.
- 4
Ensure controls are off
Confirm that all burner knobs or touch controls are completely in the "off" position before attempting to power on or use the cooktop. Sometimes a stuck or partially engaged control can prevent the appliance from operating correctly or safely. Cycle them fully off and on.
- 5
Look for error codes
If your cooktop has a digital display, check for any error codes that might be present. Refer to your owner's manual for specific code meanings and basic troubleshooting steps related to those codes. This can provide valuable clues about the problem.
- 6
Check for visible damage
Visually inspect the surface of your cooktop, including glass tops and control panels, for any cracks, chips, or burns that might indicate physical damage affecting function. Superficial damage can sometimes impact underlying components. Do not use if severe damage is present.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The total cost of cooktop repair can vary significantly based on the specific part needing replacement, the complexity of the repair, and the brand of your appliance. Simple fixes like a single igniter or minor wiring can be on the lower end, while major component replacements such as a main control board or multiple heating elements will naturally incur higher costs due to part expense and labor.
Cooktop Repair We Provide
Gas BurnerElectric CoilCeramic GlassInduction CoilIgniterSpark ModuleSurface ElementControl SwitchKnobsBurner CapReceptacleInstallationReplacementHaul-away / Removal
Service Pricing
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
Brands We Service
★ Specialty / authorized service provider
Star Appliance — Cooktop Repair
Based in Fort Mill. Service trucks dispatched across our coverage zone.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
How quickly can Star Appliance schedule a cooktop repair?
We strive for prompt service and aim to schedule appointments as soon as possible, often within 1-2 business days, depending on technician availability and your location in Fort Mill, Charlotte, Matthews, or Waxhaw.
Which cooktop brands does Star Appliance repair?
We specialize in high-end cooktop repairs, servicing Sub-Zero, Wolf, Thermador, Viking, and Miele brands. Our technicians are trained to handle the specific needs of these premium appliances.
Is Star Appliance licensed and insured?
Yes, Star Appliance is a fully licensed and insured appliance repair business operating in the Fort Mill, SC area and surrounding communities. Your peace of mind is important to us.
What is your diagnostic fee for cooktop repairs?
Our diagnostic service call fee is $120. This fee is completely waived if you choose to proceed with the recommended repair service from Star Appliance.
Do you offer a warranty on cooktop repairs?
Yes, we stand behind our work. All cooktop repairs performed by Star Appliance come with a comprehensive warranty on both parts and labor for your continued assurance.
Explore more
Other appliance services
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.