GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Cooktop Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For homeowners in Matthews, NC, facing issues with their high-end cooktop, Star Appliance offers expert repair services designed to restore your kitchen's centerpiece to perfect working order. We understand that a malfunctioning cooktop can disrupt daily routines, especially in a vibrant community like Matthews, known for its comfortable living and a median household income around $114,075, indicating a preference for quality and reliability in home appliances. Our factory-trained technicians specialize in premium brands such as Sub-Zero, Wolf, Thermador, Viking, and Miele, ensuring that your sophisticated appliance receives the precise care it requires. Whether you're in the Wesley Chapel area or near the Matthews Commercial Historic District, our team is committed to providing prompt and professional service right to your doorstep. We pride ourselves on transparent pricing; our standard $120 service call fee is fully waived when you proceed with a repair, making high-quality service accessible and straightforward. Beyond residential homes, we also service commercial kitchens, understanding the critical role these appliances play in business operations. When your cooktop isn't heating evenly, refuses to turn on, or presents any other performance issues, you can trust Star Appliance to deliver dependable solutions that extend the life and efficiency of your appliance. We aim to make the repair process as seamless as possible, allowing you to get back to enjoying your culinary space without unnecessary delays.
Updated
Common Cooktop Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Burner Not Heating
One or more burners on your cooktop may fail to heat up at all when turned on. This can be frustrating, especially when trying to prepare meals, and often points to an issue with the heating element itself, its control switch, or the power supply.
Inconsistent Heat
Your cooktop burner might heat up, but the temperature is not consistent, or it struggles to reach the desired heat setting. This can lead to uneven cooking and can indicate a problem with the temperature sensor, the infinite switch, or a partially failing element.
Gas Burner Not Igniting
For gas cooktops, a common symptom is a burner that clicks repeatedly but doesn't light, or lights only intermittently. This issue can stem from a dirty igniter, a faulty spark module, or an obstructed gas flow to the burner.
Controls Unresponsive
If the touch controls or knobs on your cooktop are not responding when pressed or turned, it can prevent you from operating the appliance entirely. This often suggests a problem with the control board, a loose connection, or a damaged interface panel.
Cooktop Won't Turn Off
A cooktop burner that remains on even after being turned off, or continuously generates heat, poses a safety risk. This symptom usually indicates a stuck relay in the control board or a faulty infinite switch that is unable to cut off power to the element.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Heating Element
One of the most common causes for a cooktop burner not heating or heating inconsistently is a faulty heating element. Over time, the internal coil can break or short out, preventing proper electrical flow. This issue typically requires replacement of the affected element.
Worn Out Infinite Switch
The infinite switch controls the power flow to the heating elements and allows you to adjust the heat level. Constant use can cause these switches to wear out, leading to burners stuck on high, not turning on at all, or failing to regulate temperature. A technician can test and replace the switch.
Damaged Control Board
The main control board acts as the 'brain' of your cooktop, managing all functions including burner operation and display. Electrical surges, moisture, or age can damage this board, resulting in various issues from unresponsive controls to complete cooktop failure. This often requires professional diagnosis and replacement.
Igniter or Spark Module Failure
For gas cooktops, issues with the igniter or spark module are common. If you hear clicking but the burner doesn't light, or if one burner lights while others don't, it could indicate a problem with a specific igniter or the central spark module. Debris can also clog the igniter ports.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning Smell or Smoke
If you notice a distinct burning smell, see smoke coming from your cooktop, or observe any sparking, immediately turn off the appliance and disconnect its power. These are serious electrical concerns that require immediate professional attention to prevent fire hazards.
Gas Odor
If you detect the smell of gas near your gas cooktop, do not attempt to operate the appliance or any electrical switches. Immediately evacuate the area, open windows, and contact a professional gas appliance technician or your gas utility company from a safe location.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Verify Power Supply
Ensure your cooktop is receiving power. Check the circuit breaker dedicated to your kitchen appliances in your home's electrical panel. If it's tripped, reset it once. Also, confirm the appliance is fully plugged into its outlet if applicable.
- 2
Examine Burner Elements
For electric cooktops, visually inspect the heating elements. Look for any signs of damage, such as cracks, breaks, or excessive blistering. A visibly damaged element is likely the cause of a heating issue and will require replacement.
- 3
Check Gas Supply (Gas Cooktops)
If you have a gas cooktop and no burners are igniting, ensure the gas supply valve to the cooktop is in the 'on' position. Also, confirm that other gas appliances in your home are working to rule out a general gas supply issue.
- 4
Inspect Knobs and Controls
Ensure all control knobs are properly seated and not loose or broken. Sometimes, a knob that isn't fully engaging with the switch stem can prevent a burner from turning on or adjusting heat correctly. Try removing and re-seating them.
- 5
Clean Burner Area (Gas Cooktops)
For gas cooktops, food debris or spills can clog the burner ports or igniter. Gently clean around the burner caps and igniter electrodes using a soft brush or toothpick to remove any blockages that might be preventing ignition.
- 6
Test Different Settings
Try using various heat settings on the problematic burner. Sometimes, an issue might only manifest on certain settings. Also, test other burners on the cooktop to see if the problem is isolated to one area or affecting the entire unit.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of cooktop repair can vary significantly depending on the specific part needing replacement and the complexity of the repair. Simple fixes like a faulty infinite switch or igniter may be on the lower end, while replacing a heating element or a main control board can incur higher costs due to parts and labor. Our technicians provide an accurate estimate after a thorough diagnosis.
Cooktop Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable cooktop repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
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★
★
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★Bertazzoni★
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★Cove★
BlueStar★
★
★Marvel★
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GE Profile
★
Frequently Asked Questions
How quickly can Star Appliance schedule a cooktop repair in Matthews?
We strive to offer prompt service to our Matthews customers. Once you contact us, we'll work to schedule a convenient appointment as quickly as possible, often within a few days, depending on technician availability and your specific needs. Our goal is to minimize your downtime and get your cooktop functioning again efficiently.
Which brands of cooktops does Star Appliance repair?
Star Appliance specializes in the repair of premium cooktop brands. Our certified technicians are experts in servicing Sub-Zero, Wolf, Thermador, Viking, and Miele cooktops. We focus on these high-end brands to ensure specialized knowledge and access to appropriate parts for durable repairs.
Are your cooktop repair technicians licensed and experienced?
Yes, all Star Appliance technicians are highly experienced and factory-trained in repairing premium cooktop brands. We prioritize continuous education to stay current with the latest appliance technologies and repair techniques, ensuring professional and reliable service for every job we undertake.
What is Star Appliance's diagnostic fee policy for cooktop repair?
We charge a $120 service call fee for diagnostics. However, this diagnostic fee is completely waived if you choose to proceed with the recommended cooktop repair from Star Appliance. This ensures you only pay for the solution, not just the assessment.
Does Star Appliance cover all areas of Matthews for cooktop repair?
Yes, Star Appliance proudly serves all neighborhoods within Matthews, including Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. We also extend our expert cooktop repair services to nearby cities such as Charlotte, Waxhaw, and our home base of Fort Mill.
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What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.