GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
True Appliance Repair Specialists in Fort Mill, SC
Same-day True repair from Star Appliance Repair — licensed and insured.
12+
Years
6
Month Warranty
2
States Covered
Licensed & Insured6-Month WarrantySince 2014
12+
Years Exp.
24/7/365
Emergency
True service-call pricing
FREE with repair — the service call goes toward your repair, $0 extra.
$175Commercial tier
True qualifies for our Commercial rate.
Other tiers
Standard Most appliances + brands | $99 |
Luxury High-end (Sub-Zero, Wolf, Miele, BlueStar, Thermador, etc.) | $125 |
Commercial Walk-in coolers, commercial laundry, restaurant equipment | $175 |
Warranty: 6-month parts, 6-month labor. Technician quotes the repair on-site before any work.
Request Service
Appliance Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher locks in your tech's exact arrival time within 1 business hour. Live tracking link in every message.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Service call is FREE when you proceed with the repair.
What customers say
4.8· 34 Google reviews
- 6 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 10 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 10 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Star Appliance Repair is your dedicated local expert for comprehensive True appliance repair throughout Fort Mill, Charlotte, Matthews, and Waxhaw. Since 2014, our experienced technicians have provided reliable service, ensuring your high-end refrigeration and other appliances perform optimally. We understand the intricacies of True's innovative designs and are committed to delivering meticulous repairs that restore functionality and efficiency. Whether you own a residential beverage cooler, wine preservation unit, or a specialized refrigerator, our team possesses the knowledge to address a wide range of issues. Our commitment extends beyond just residential appliances; we also have experience servicing commercial and restaurant kitchen equipment, understanding the critical demands of such environments. We pride ourselves on a transparent pricing model, where the diagnostic fee is fully applied to your repair cost, ensuring you know the investment upfront with no hidden surprises. This approach, combined with our dedication to prompt and effective service, makes Star Appliance Repair the trusted choice for keeping your True appliances in peak condition. We are licensed and equipped to handle the specific needs of the brands we service, including Cove, Smeg, Marvel, Speed Queen, and Capital, ensuring a high standard of care for your valuable kitchen investments.
Licensed #LICENSED(SC)
Updated
Our trucks & technicians
Common True appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Not cooling properly
Your True refrigerator or freezer may not be maintaining the set temperature. This can manifest as food spoiling prematurely or ice cream not staying frozen. It's a common issue that requires prompt attention to prevent further spoilage.
Excessive frost buildup
An unusual amount of frost accumulating inside your True freezer indicates a potential problem with the defrost system. This can reduce cooling efficiency and take up valuable storage space within the appliance.
Water leakage
Puddles or dripping water around your True refrigerator or freezer can stem from various issues, including a clogged defrost drain or a problem with the water supply line for ice makers. Addressing this quickly prevents water damage to your floors.
Ice maker not working
If your True refrigerator's ice maker isn't producing ice, or is producing very little, it could be due to a frozen water line, a faulty valve, or an issue with the ice maker mechanism itself.
Strange noises
Unusual sounds like buzzing, humming, or rattling coming from your True appliance can signal problems with the compressor, fan motor, or defrost timer. Identifying the source of the noise is key to diagnosis.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Electrical burning smell
If you detect a persistent smell of burning plastic or electrical components, unplug the appliance immediately and call for professional service. This indicates a serious electrical issue that could pose a fire risk.
Significant water pooling
While minor condensation can occur, large amounts of water pooling around or under the appliance should be addressed by a technician. Continued leakage can cause damage to flooring and cabinetry.
True Appliance Types We Repair
True Refrigerator RepairTrue Freezer RepairTrue Dryer RepairTrue Oven RepairTrue Range RepairTrue Stove RepairTrue Cooktop RepairTrue Ice Maker RepairTrue Wine Cooler RepairTrue Commercial Kitchen Appliance RepairTrue Commercial Refrigerator RepairTrue Commercial Freezer RepairTrue Washer RepairTrue Commercial Oven RepairTrue Appliance Repair
Common True Problems We Fix
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Pricing & Estimates
transparent service-call pricing (applied to repair). We provide a written estimate before starting any repair. We use genuine True OEM parts wherever possible to ensure compatibility and longevity.
Star Appliance Repair — True repair specialists
Based in Fort Mill. True parts in stock. Same-day dispatch when capacity allows.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
Do you repair True?
Yes, Star Appliance Repair expertly services True appliances. Our technicians are trained to handle the specific needs of these high-quality units, ensuring efficient and reliable repairs to restore your appliance's functionality.
How quickly can you service my True appliance?
We offer same-day service for urgent True appliance repairs. Our team is available 24/7, including weekends, to ensure prompt assistance whenever you need it.
What areas do you service?
Star Appliance Repair proudly serves Fort Mill, Charlotte, Matthews, and Waxhaw. If you are in these areas and need True appliance service, we are ready to assist.
Is your pricing transparent?
Absolutely. We provide clear, upfront pricing for all True appliance repairs. The diagnostic fee is applied to the total repair cost, ensuring you know the expenses before we begin work.
Do you offer a warranty on repairs?
Yes, we stand behind our work. While specific warranty details may vary depending on the repair and parts used, we ensure all services are performed to the highest standard.
Explore more
Other brands we service
We are an independent appliance repair service and are not affiliated with, authorized by, sponsored by, or endorsed by True or its parent manufacturer.True and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
SC
NC
Fort MillCharlotte, NCMatthews, NCWaxhaw, NC
Neighborhoods we serve
Millbridge · Mineral Springs · Walnut Creek · Bent Creek · Kimbrell Crossing · The Meadows · Ardrey Acres · Savannah · Whiteville Park · McKindry · Friendfield · Stirling
Appliance Down? Instant SMS & Email Confirmation.
Star Appliance Repair — licensed & insured, same-day available. Tech arrival time confirmed within 1 business hour.