GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Viking Appliance Repair in Charlotte, SC
Same-day Viking repair from Star Appliance.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
At Star Appliance, we understand the essential role your high-performance kitchen plays in your Charlotte home. Based just across the state line in Fort Mill, SC, our skilled technicians specialize in the intricate repair and maintenance of premium Viking appliances, ensuring your sophisticated cooking and refrigeration systems continue to operate flawlessly. From built-in ovens and professional ranges to quiet dishwashers and integrated refrigerators, we possess the precise expertise required for Viking's renowned engineering and advanced features. Homeowners in prestigious areas like Myers Park and Eastover, who appreciate the durability and precision of Viking, trust us to provide reliable, efficient service that extends the lifespan of their investments. We also extend our meticulous service to commercial and restaurant kitchen appliances, recognizing the critical uptime these demanding environments require to maintain their operations. Beyond Viking, our factory-trained team is adept at servicing other leading brands such as Sub-Zero, Wolf, Thermador, and Miele, bringing a comprehensive skill set to every job. When you choose Star Appliance for your appliance repair needs, you benefit from our transparent service policy: a $120 diagnostic service call fee, which is always fully waived when you proceed with the necessary repairs. We're committed to restoring the heart of your home with minimal disruption and maximum expertise, helping Charlotte residents keep their high-end appliances performing at their very best.
Updated
Our trucks & technicians
Common Viking appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Oven Not Heating Evenly
Your Viking oven might be failing to reach or maintain the set temperature, leading to undercooked or unevenly baked food. This symptom often indicates a problem with heating elements or temperature sensors, impacting cooking consistency and performance. It's crucial for precision appliances like Viking to heat accurately.
Refrigerator Not Cooling
If your Viking refrigerator or freezer isn't maintaining its internal temperature, food spoilage can occur rapidly. You might notice warmer compartments or a lack of ice production, signaling issues with the cooling system. This often requires prompt attention to prevent further problems.
Burner Fails to Ignite
A Viking range or cooktop burner that clicks but doesn't ignite, or fails to light at all, can disrupt your cooking. This issue can affect one or multiple burners, indicating a problem with the ignition system. Proper ignition is essential for safe and efficient operation.
Dishwasher Not Cleaning Dishes
Despite running a full cycle, dishes emerge from your Viking dishwasher still dirty, spotted, or with food residue. This can point to issues with water distribution, spray arm function, or detergent dispensing. A thorough cleaning is essential for hygiene and appliance effectiveness.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Heating Element
In ovens, a common cause for uneven heating or no heat is a burnt-out or failing bake/broil element. These elements can degrade over time, losing their ability to generate sufficient heat. A technician can test the element's continuity and replace it if necessary to restore proper function.
Compressor or Sealed System Issues
When a Viking refrigerator doesn't cool, the problem often lies within the compressor or the sealed refrigerant system. These complex components are vital for the cooling process and can fail due to various factors. Diagnosing and repairing these issues typically requires specialized tools and expertise.
Worn Igniter or Spark Module
For gas cooktops and ranges, a burner that won't ignite usually points to a faulty igniter or a defective spark module. The igniter creates the spark that lights the gas, while the module controls the spark to all burners. Blocked burner ports can also prevent proper ignition.
Clogged Spray Arms or Filter
A Viking dishwasher failing to clean dishes effectively often stems from clogged spray arms or a dirty filter. Food particles and mineral deposits can obstruct water flow and spray patterns, preventing proper washing. Ensuring these components are clear is vital for optimal performance.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Smell of Gas
If you detect a distinct odor of gas around your Viking gas range, oven, or cooktop, immediately turn off the appliance and evacuate the area. Do not operate any electrical switches or open flames, and call emergency services and a professional appliance technician from a safe location.
Electrical Arcing or Smoke
Any sight of sparks, electrical arcing, or smoke emanating from your Viking appliance is a serious hazard. Immediately disconnect power to the unit by unplugging it or shutting off its circuit breaker. Avoid touching the appliance and contact a qualified technician.
Significant Water Leak
If your Viking dishwasher or refrigerator is actively leaking a large volume of water onto the floor, turn off the water supply to the appliance immediately. This can prevent extensive water damage to your home and potential electrical shorts, necessitating prompt professional repair.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Ensure your Viking appliance is securely plugged into a functioning electrical outlet. Verify that the circuit breaker hasn't tripped in your home's electrical panel. Sometimes, a simple power interruption is the root cause of an apparent malfunction, especially after power surges.
- 2
Verify Gas Valve Position
For Viking gas ranges or cooktops, check that the main gas supply valve to the appliance is fully open. A partially closed or completely shut-off valve will prevent gas flow to the burners. This is a common oversight when an appliance isn't igniting.
- 3
Clean Condenser Coils
If your Viking refrigerator isn't cooling, carefully clean the condenser coils, usually located underneath or behind the unit. Dust and debris accumulate here, restricting airflow and reducing cooling efficiency. Use a vacuum cleaner attachment to gently remove any buildup.
- 4
Inspect Door Seal
For refrigerators and ovens, examine the door gasket for any tears, cracks, or gaps. A compromised seal allows air to escape or enter, leading to cooling inefficiencies or heat loss. Ensure the door closes tightly without obstruction.
- 5
Review Control Settings
Double-check the control panel settings on your Viking appliance to ensure it's not accidentally set to a demo mode, Sabbath mode, or a delay start. Sometimes, an incorrect setting can mimic a malfunction. Refer to your owner's manual for specific modes.
- 6
Inspect Burner Caps
For gas cooktops, remove the burner caps and ensure they are clean and properly seated. Food debris or misalignment can obstruct the gas ports and prevent proper ignition. Clean any visible residue gently with a soft brush or cloth.
- 7
Reset Appliance
Try performing a hard reset by unplugging the Viking appliance from its power source for at least 5-10 minutes, then plugging it back in. For built-in units, you may need to flip the corresponding circuit breaker off and then on. This can sometimes clear minor electronic glitches.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of repairing your Viking appliance can vary significantly based on the specific issue and the parts required. Minor repairs, such as replacing a faulty igniter or a small sensor, fall on the lower end of the spectrum. More complex issues, like a compressor replacement in a refrigerator or a main control board in an oven, will typically incur higher costs due to labor and expensive proprietary Viking parts. Our technicians provide a detailed estimate after diagnosing the problem.
Specialty Viking Service in Charlotte
Premium Specialty
Viking Appliances We Repair in Charlotte
Viking Refrigerator RepairViking Freezer RepairViking Dryer RepairViking Oven RepairViking Range RepairViking Stove RepairViking Cooktop RepairViking Ice Maker RepairViking Wine Cooler RepairViking Commercial Kitchen Appliance RepairViking Commercial Refrigerator RepairViking Commercial Freezer RepairViking Commercial Oven RepairViking Appliance Repair
Common Viking Issues We Fix in Charlotte
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Viking Repair Pricing in Charlotte
$120 service call (waived with repair). We provide a written estimate before starting any repair. Genuine Viking OEM parts used on every repair to maintain appliance integrity and warranty status.
ZIP Codes We Serve in Charlotte
Our technicians cover the following ZIP codes in Charlotte, SC. Don't see yours? Call or book — we may still serve you.
282072821128226282702827728278
Viking repair appointments to Charlotte
We dispatch Viking specialists from Fort Mill to Charlotte — typically same-day when capacity allows.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
What specific Viking appliances does Star Appliance repair?
We specialize in repairing a full range of Viking kitchen appliances, including professional ranges, cooktops, ovens, refrigerators, freezers, dishwashers, microwaves, and ventilation systems. Our technicians are highly experienced with the unique design and technology of Viking products, ensuring expert service for your premium appliances.
How quickly can Star Appliance schedule a Viking repair service?
We understand the importance of a functioning kitchen. We strive to provide prompt and efficient scheduling for Viking appliance repairs across Charlotte and surrounding areas. Contact us directly to discuss your specific issue and available appointment times, and we will work to accommodate your schedule as quickly as possible.
Which areas in and around Charlotte does Star Appliance serve for Viking repair?
Star Appliance proudly serves Charlotte and many of its vibrant neighborhoods, including Myers Park, Eastover, Cotswold, and Cherry. Our service extends to nearby cities such as Matthews, Concord, Gastonia, Mooresville, and Monroe, ensuring broad coverage for your Viking appliance repair needs.
What is the diagnostic fee for Viking appliance repair?
Our diagnostic service call fee for Viking appliance repair is $120. This fee covers the technician's visit to your Charlotte home, inspection, and diagnosis of the issue. The good news is, this $120 diagnostic fee is completely waived if you decide to proceed with the repair services we recommend.
Does Star Appliance offer a warranty on Viking repairs?
Yes, Star Appliance provides a warranty on parts and labor for all our Viking appliance repairs. We stand behind the quality of our work and the parts we use, giving you peace of mind that your repair is performed to the highest standards and built to last.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.