GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Range Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Star Appliance is proud to offer expert range repair services right here in Matthews, an affluent Mecklenburg County suburb where the median household income of over $114,000 reflects a community that values quality and reliability. From the historic charm of the Matthews Commercial Historic District to the family-friendly streets of Wesley Chapel, we understand the importance of a fully functional kitchen in your home. Our team of certified technicians specializes in premium brands like Sub-Zero, Wolf, Thermador, Viking, and Miele, ensuring that your sophisticated cooking appliance receives the precise care it deserves. We are committed to serving our neighbors in Matthews and the wider Charlotte metropolitan area with prompt, professional service. We also extend our expertise to commercial and restaurant kitchens, understanding that a malfunctioning range can significantly impact business operations. At Star Appliance, we believe in transparent pricing, which is why we offer a clear diagnostic fee structure: your $120 service call charge is completely waived when you proceed with our recommended repairs. This commitment ensures you receive an accurate assessment without unexpected costs, making appliance repair straightforward and stress-free for residents throughout Matthews, including those in nearby Fort Mill and Waxhaw.
Updated
Common Range Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Burner Not Heating/Igniting
This common issue can manifest as an electric burner failing to heat up or a gas burner clicking repeatedly without igniting. For electric ranges, the element may appear visibly damaged or simply remain cold. For gas models, there might be no gas flow, or the igniter may be too weak to light the flame.
Oven Not Reaching Temperature
When your oven consistently bakes unevenly, takes an excessively long time to preheat, or fails to reach the desired temperature, it often indicates a problem with its heating system. Food may come out undercooked or overcooked, making accurate baking challenging. This can be frustrating for precise recipes.
Range Emits Unusual Odors
A burning smell, metallic scent, or gas odor from your range is cause for concern. While a slight 'new appliance' smell can occur with initial use, persistent or strong unusual smells during operation signal a potential malfunction. Do not ignore these distinct odors, especially a sulfur-like gas smell.
Control Panel Unresponsive
If the digital display is blank, buttons aren't responding, or specific functions cannot be selected, you likely have an issue with the control panel or its underlying electronics. This can prevent you from setting temperatures, using timers, or activating oven functions altogether. Error codes might also appear on the display.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Heating Element
For electric ranges, a common cause for uneven heating or no heat at all can be a burned-out or malfunctioning heating element. These elements can degrade over time due to repeated use and temperature fluctuations, leading to inconsistent performance. A visual inspection can sometimes reveal breaks or blisters on the element surface.
Igniter Issues (Gas Ranges)
If your gas range burners are clicking but not igniting, or the oven isn't heating, a faulty igniter is often the culprit. Over time, igniters can weaken or become clogged with food debris, preventing them from generating enough heat to light the gas. This can result in delayed ignition or no ignition at all.
Defective Oven Sensor
An inaccurate or defective oven temperature sensor can lead to the oven not heating to the set temperature or baking unevenly. The sensor communicates with the control board to regulate heat, and if it provides incorrect readings, the oven's temperature management will be compromised. This can cause frustration with baking and roasting results.
Control Board Malfunction
The control board acts as the brain of your modern range, managing all its functions from temperature settings to timer operations. A faulty control board can manifest in various ways, such as error codes, unresponsive buttons, or sporadic heating issues. Electrical surges or age can cause components on the board to fail.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Smell of Gas
If you detect a distinct smell of natural gas or propane, especially combined with hissing sounds, immediately turn off the range, evacuate your home, and contact your gas provider and Star Appliance from a safe location. Do not use any electrical switches or devices.
Burning Smell or Smoke
Any persistent burning smell, visible smoke, or sparks coming from your range's electrical components warrants immediate attention. Turn off the power to the appliance at the circuit breaker and contact a professional technician like Star Appliance to inspect the issue promptly.
Visible Flames or Arcing
If you see actual flames where they shouldn't be (e.g., from electrical components) or consistent electrical arcing, it is a serious safety hazard. Disconnect power to the range if safe to do so, and call Star Appliance for emergency service to prevent further risks.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Check Power Supply
Ensure your electric range is properly plugged into a functional outlet. For both electric and gas ranges, verify that the circuit breaker hasn't tripped. Sometimes, a simple power reset can resolve temporary electronic glitches, especially if the range is completely unresponsive.
- 2
Examine Burner Elements
For electric ranges, visually inspect the surface burner elements. Look for any visible breaks, blisters, or signs of damage. If an element appears to be broken, it will likely need replacement. For gas ranges, check that burner caps are correctly seated and not clogged.
- 3
Inspect Gas Shut-Off Valve (Gas Ranges)
If your gas burners or oven aren't igniting, confirm that the gas supply valve behind the range is fully open. This valve can sometimes be accidentally bumped or partially closed during cleaning, restricting the flow of gas to the appliance. Ensure it is in the 'open' position.
- 4
Clean Burner Ports (Gas Ranges)
Food debris or spills can clog the small ports around your gas burner heads, preventing proper flame distribution. Carefully remove the burner grates and caps, then use a small brush or needle to clear any blockages from the burner ports. Ensure the ports are completely dry before reassembling.
- 5
Verify Oven Settings
Double-check that your oven is set to the correct cooking mode (e.g., Bake, Roast) and temperature. Sometimes, the oven might be in a different mode like 'self-clean' or 'delay start,' which can prevent it from heating. Confirm all settings are appropriate for your intended use.
- 6
Listen for Ignition Clicks (Gas Ranges)
When turning on a gas burner or the oven, listen for the rapid clicking sound of the igniter. If you hear clicking but no flame, it suggests an igniter or gas flow issue. If you don't hear clicking at all, the igniter might not be getting power or could be faulty.
- 7
Test Different Burners/Oven Functions
If one burner isn't working, try another to see if the problem is isolated or affects the entire cooktop. Similarly, if the oven is having issues, try different modes if available. This can help narrow down whether it's a specific component or a broader control issue.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of range repair in Matthews can vary widely based on the specific issue and the parts required. Minor repairs like replacing a surface burner element or a simple igniter might be on the lower end, while more complex issues involving the main control board or oven heating elements could be higher. Labor rates and parts availability also influence the final price.
Range Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable range repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
★
★
★
★
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★Bertazzoni★
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★Cove★
BlueStar★
★
★Marvel★
★
GE Profile
★
Frequently Asked Questions
How quickly can Star Appliance schedule a range repair service in Matthews?
We strive to provide prompt and efficient service. Once you contact us, we work to schedule your range repair appointment as quickly as possible, often within a few business days, depending on technician availability and your specific needs. Our goal is to minimize disruption to your daily routine in Matthews.
Which range brands does Star Appliance specialize in repairing?
Star Appliance specializes in the repair of premium range brands. Our expert technicians are highly trained and experienced in servicing Sub-Zero, Wolf, Thermador, Viking, and Miele appliances. You can trust us to provide knowledgeable and precise repairs for your high-end cooking equipment.
Are Star Appliance technicians certified and experienced in range repair?
Absolutely. Our technicians are highly experienced professionals with specialized training in high-end appliance repair, including various range models. We ensure our team is continuously updated on the latest appliance technologies and repair techniques, providing reliable service you can depend on.
What is Star Appliance's policy regarding diagnostic fees for range repairs?
Star Appliance has a transparent diagnostic fee policy. We charge a $120 service call fee for diagnosing your range's issue. However, this entire $120 fee is completely waived if you choose to proceed with our recommended repair. This ensures you only pay for the repair itself, not the initial assessment.
Does Star Appliance provide range repair services in all Matthews neighborhoods?
Yes, Star Appliance proudly serves all neighborhoods within Matthews, including Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. We also extend our expert range repair services to the surrounding areas like Charlotte, Fort Mill, and Waxhaw, ensuring comprehensive coverage for our valued customers.
Explore more
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.