GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Appliance Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
When a vital home appliance unexpectedly breaks down in Matthews, it can disrupt your entire household routine. Star Appliance understands the inconvenience and stress this can cause, which is why we offer prompt and professional appliance repair services designed to get your home running smoothly again. As a local business based in Fort Mill, SC, we are proud to serve residents throughout Matthews, including neighborhoods like Wesley Chapel, and the wider Mecklenburg County area. We specialize in high-end appliance brands such as Sub-Zero, Wolf, Thermador, Viking, and Miele, ensuring that your premium appliances receive the expert care they deserve. We also extend our specialized services to commercial and restaurant kitchens, understanding the critical nature of these systems. Our experienced technicians are highly skilled in diagnosing and repairing a wide range of issues, utilizing their deep knowledge to provide lasting solutions. We value transparency and customer satisfaction; therefore, our diagnostic service call of $120 is completely waived if you proceed with our repair services. For Matthews residents, where the median household income of $114,075 reflects a community that values quality and reliability, Star Appliance is committed to delivering exceptional repair services that match your expectations for excellence and efficiency.
Updated
Common Appliance Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Appliance Not Powering On
One of the most immediate signs of trouble is when your appliance fails to power on at all. This can manifest as no lights, no sounds, or a complete lack of response when you press the power button. It suggests a fundamental issue with power delivery or internal electrical components.
Unusual Noises During Operation
An appliance that suddenly starts making strange noises like grinding, rattling, buzzing, or loud knocking indicates an internal problem. These sounds often point to worn-out mechanical parts, a loose component, or an obstruction within the appliance's moving mechanisms that needs attention.
Ineffective Heating or Cooling
For appliances designed to heat or cool, a failure to reach or maintain the correct temperature is a critical symptom. This includes ovens not heating, refrigerators not cooling sufficiently, or dishwashers leaving dishes cold. Such issues can compromise the appliance's primary function and efficiency.
Unexpected Water Leakage
Visible water pooling around or underneath an appliance, such as a washer, dishwasher, or refrigerator, is a clear sign of a leak. This can be caused by cracked hoses, faulty seals, or internal component failures, potentially leading to water damage if not addressed promptly.
Likely causes
What we typically find when we diagnose these symptoms.
Power Supply Issues
Many appliance problems stem from basic power supply issues. This could range from a tripped circuit breaker to a faulty electrical outlet or a damaged power cord. Intermittent power can lead to appliances failing to start or stopping unexpectedly during operation, indicating a need for electrical inspection.
Worn Internal Components
Over time, mechanical parts within appliances can wear out or break. This includes motors, belts, pumps, and bearings that are crucial for operation. Worn components often manifest as unusual noises, reduced efficiency, or complete functional failure, requiring replacement for proper performance.
Control Board Malfunctions
Modern appliances rely heavily on electronic control boards to manage their various functions. A faulty control board can lead to erratic behavior, incorrect cycles, or an appliance failing to respond to commands. These issues often require diagnostic expertise to determine if the board itself is the root cause.
Clogs and Obstructions
Appliances that handle water or air, such as washers, dishwashers, or refrigerators, can suffer from clogs in their hoses, filters, or drainage systems. These obstructions prevent the appliance from functioning as intended, leading to leaks, poor performance, or complete operational failure. Regular maintenance can often prevent such blockages.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Electrical Hazard Present
If you notice sparks, burning smells, or feel an electrical shock when touching your appliance, immediately unplug it if safe to do so. These are serious electrical hazards that require professional attention to prevent fire or injury.
Significant Water Flooding
Should your appliance begin to flood your home with a large volume of water, turn off the water supply to the appliance immediately. Extensive water leaks can cause significant property damage and require urgent repair by a qualified technician.
Suspected Gas Leak
For gas-powered appliances, a persistent smell of natural gas or sulfur (rotten eggs) is an emergency. Immediately evacuate your home, contact your gas provider from a safe distance, and then call a professional appliance repair service for inspection and repair.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Verify Power Supply
Always start by ensuring the appliance is properly plugged into a working outlet. Check your home's circuit breaker box to see if the breaker corresponding to the appliance has tripped. If it has, reset it and try the appliance again, but observe if it trips immediately.
- 2
Inspect Water Connections
For water-using appliances, confirm that the water supply valves are fully open. Check the inlet hoses for any visible kinks or damage that could restrict water flow. Also, ensure that drain hoses are not clogged or improperly positioned.
- 3
Listen for Unusual Sounds
Pay close attention to any grinding, buzzing, clicking, or rattling noises coming from the appliance. Sometimes these sounds can indicate loose parts or obstructions that might be safely visible and easily removed without opening the unit.
- 4
Clean Visible Components
Many performance issues can be resolved by cleaning accessible parts. For example, clean lint filters on dryers, clear food debris from dishwasher filters, and wipe down refrigerator condenser coils if they are easily accessible and not enclosed, ensuring the appliance can function efficiently.
- 5
Review User Manual
Your appliance's user manual often contains a troubleshooting section with common issues and simple solutions. Consult this guide for specific error codes or symptoms your appliance might be displaying, as it can provide valuable insights and DIY steps.
- 6
Perform a Reset Cycle
Sometimes, electronics can glitch. Try unplugging the appliance from the wall outlet for a few minutes (typically 5-10 minutes) and then plugging it back in. This can sometimes reset the internal computer and resolve temporary malfunctions.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
Appliance repair costs can vary significantly based on the complexity of the issue, the specific parts required, and the labor involved. A minor repair, like replacing a thermostat or a basic belt, typically falls on the lower end. More extensive repairs, such as replacing a compressor or a main control board, will naturally be higher due to specialized parts and labor time. Our diagnostic fee is waived with any completed repair.
Appliance Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable appliance repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Common Appliance Repair Issues We Fix in Matthews
Appliance not turning on
Unusual noises or vibrations
Error codes on display
Leaking water or fluids
Overheating or shutting off
Broken parts or components
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
★
★
★
★
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★Bertazzoni★
★
★Cove★
BlueStar★
★
★Marvel★
★
GE Profile
★
Frequently Asked Questions
How quickly can Star Appliance schedule a repair in Matthews?
Star Appliance prioritizes prompt service for our Matthews customers. While specific availability can vary, we strive to offer the soonest possible appointments to address your appliance repair needs quickly. Our scheduling team works diligently to accommodate your schedule and minimize disruption, getting your appliance back in working order without unnecessary delays.
Which appliance brands does Star Appliance service?
We specialize in the repair of premium appliance brands known for their quality and advanced technology. Our expert technicians are highly experienced with Sub-Zero, Wolf, Thermador, Viking, and Miele appliances. We focus on these specific brands to ensure our team has the specialized knowledge required for accurate diagnostics and effective repairs.
Are Star Appliance technicians experienced and certified?
Our technicians are highly experienced and continuously trained on the intricacies of the high-end brands we service. While we don't list specific certifications here, rest assured that our team possesses the necessary expertise and practical knowledge to handle complex appliance repairs with precision and professionalism, ensuring reliable service for your home.
What is Star Appliance's diagnostic fee policy?
Star Appliance has a straightforward diagnostic fee policy. We charge a $120 service call fee to assess your appliance's issue. However, this entire fee is waived if you choose to proceed with the repair recommended by our technician. This ensures you only pay for the repair itself once you decide to move forward.
Which Matthews neighborhoods does Star Appliance serve?
Star Appliance proudly serves all neighborhoods within Matthews, including areas like Wesley Chapel, the Matthews Commercial Historic District, Lake Park, and Providence. We also extend our reliable appliance repair services to nearby cities such as Charlotte, Waxhaw, Concord, Monroe, Gastonia, and Huntersville, ensuring wide coverage for our community.
Explore more
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.