GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Washer Repair in Matthews, NC
Same-day service from Star Appliance Repair — licensed and insured, all major brands.
12+
Years
6
Month Warranty
2
States Covered
Licensed & Insured6-Month WarrantySince 2014
12+
Years Exp.
24/7/365
Emergency
Service-call pricing
FREE with repair — every tier goes toward your repair, $0 extra.
Standard Most appliances + brands | $99 |
Luxury High-end (Sub-Zero, Wolf, Miele, BlueStar, Thermador, etc.) | $125 |
Commercial Walk-in coolers, commercial laundry, restaurant equipment | $175 |
Warranty: 6-month parts, 6-month labor. Technician quotes the repair on-site before any work.
Request Service
Appliance Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher locks in your tech's exact arrival time within 1 business hour. Live tracking link in every message.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Service call is FREE when you proceed with the repair.
What customers say
4.8· 34 Google reviews
- 6 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 10 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 10 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For residents of Matthews, NC, experiencing issues with a malfunctioning washing machine can be a significant disruption to daily life. Star Appliance Repair understands the urgency and offers prompt, reliable washer repair services throughout the Matthews area. Since opening our doors in 2014, we have dedicated ourselves to providing expert service for a range of high-end and specialized brands, including Cove, Smeg, Marvel, Speed Queen, and Capital. Our experienced technicians are equipped to handle common and complex washer problems, ensuring your appliance is back to optimal performance quickly. We know that in a community like Matthews, with its blend of established neighborhoods like Providence and newer developments, having a dependable appliance is crucial. Our commitment extends beyond just repairs; we focus on transparent communication and upfront pricing. You will always know the cost of service before any work begins, and that diagnostic fee is applied to your repair if you proceed. This honest approach is central to our service philosophy. We also extend our professional capabilities to servicing commercial and restaurant kitchen appliances, recognizing the diverse needs of the Matthews business community. Whether you're dealing with a washer that won't drain, is making unusual noises, or exhibiting any other symptom, Star Appliance Repair is your local, trusted partner for efficient and effective solutions. We are proud to serve Matthews and its surrounding areas, including nearby Charlotte, ensuring that top-quality appliance repair is always within reach.
Licensed #LICENSED(SC)
Updated
Common Washer Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Washer won't start
The washer completely refuses to power on, showing no lights or activity. This can be frustrating, especially when laundry needs to be done promptly. It prevents any cycle from beginning, leaving you with a pile of dirty clothes.
Washer not draining
Water remains in the drum after the cycle has finished, indicating a draining issue. This symptom can leave clothes soaking wet and prevent the spin cycle from completing properly, often signaling a blockage or pump problem.
Washer not spinning
The machine fills with water and agitates, but the drum fails to spin at the end of the cycle. This results in clothes that are still very wet, even after attempting a wash. It often points to drive system or belt issues.
Loud noises during operation
Unusual banging, grinding, or squealing sounds occur during the wash or spin cycles. These noises can indicate that something is loose inside the drum, that the bearings are failing, or that the motor is under strain.
Excessive vibration
The washer shakes violently during the spin cycle, often moving across the floor. This can be caused by an unbalanced load, but persistent shaking may signal issues with the suspension system or leveling feet.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Electrical burning smell
If you detect a burning smell originating from your washing machine, immediately unplug the unit. This could indicate an electrical short or overheating component, posing a significant fire risk.
Significant water leakage
A small drip might be manageable, but if your washer is leaking a large amount of water, shut off the water supply to the machine and unplug it. Excessive flooding can cause water damage and electrical hazards.
Washer Repair in Matthews
Matthews residents and businesses count on Star Appliance Repair for fast, reliable washer repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Common Washer Repair Issues We Fix in Matthews
Not draining or spinning
Leaking water on floor
Making loud banging or squealing noises
Not starting or completing cycles
Vibrating excessively
Error codes displayed
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance Repair or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
GE Profile
Insignia
GE Monogram
True
Danby
Midea
Hisense
Avanti
Magic Chef
Galanz
Black+Decker
Vissani
Criterion
Arctic King
Element
RCA
Emerson
Igloo
Levella
Roper
Frequently Asked Questions
How quickly can you repair my washing machine?
We offer same-day service for most washer repairs and are available for emergency calls 24/7. Our goal is to get your washing machine back to full working order as soon as possible, minimizing disruption to your household.
Which washer repair brands do you service?
Star Appliance Repair services a variety of premium washer brands, including Cove, Smeg, Marvel, Speed Queen, and Capital. If you have a different brand, please contact us to confirm if we can assist with your specific model.
How experienced are your technicians?
Our technicians are licensed and have been repairing appliances in the Fort Mill area since 2014. They possess extensive experience with a wide range of washer makes and models, ensuring professional and effective service.
How does your service call pricing work?
We practice transparent pricing. You'll receive a clear quote for the service call before we begin any work. This diagnostic fee is then applied towards the total cost of the repair if you decide to move forward with it.
Does Star Appliance Repair cover Lake Park?
Yes, Star Appliance Repair proudly serves numerous neighborhoods within Matthews, including Lake Park. We also extend our services to nearby cities like Charlotte and Monroe, ensuring comprehensive coverage for our valued customers.
Explore more
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
SC
NC
Fort MillCharlotte, NCMatthews, NCWaxhaw, NC
Neighborhoods we serve
Millbridge · Mineral Springs · Walnut Creek · Bent Creek · Kimbrell Crossing · The Meadows · Ardrey Acres · Savannah · Whiteville Park · McKindry · Friendfield · Stirling
Appliance Down? Instant SMS & Email Confirmation.
Star Appliance Repair — licensed & insured, same-day available. Tech arrival time confirmed within 1 business hour.