GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Stove Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For homeowners in Matthews, North Carolina, a malfunctioning stove can quickly disrupt daily routines, turning meal preparation into a challenge. At Star Appliance, we understand the inconvenience this causes, which is why we're dedicated to providing expert stove repair services right here in your community. Whether you reside in the charming Wesley Chapel neighborhood or the bustling Matthews Commercial Historic District, our certified technicians are equipped to handle a wide range of issues, ensuring your kitchen appliances are back in perfect working order. We specialize in premium brands such as Sub-Zero, Wolf, Thermador, Viking, and Miele, bringing unparalleled expertise to these sophisticated systems. Our commitment to quality service ensures that residents, who often value lasting value given the median household income of $114,075 in the area, can rely on us for dependable repairs. We also extend our specialized knowledge to commercial and restaurant kitchen appliances, keeping local businesses running smoothly. When you choose Star Appliance for your stove repair needs, you benefit from our straightforward diagnostic fee policy: a $120 service call that is always waived with any approved repair, providing transparent and customer-focused solutions from the moment we arrive.
Updated
Common Stove Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Stove Not Heating
If your electric stove burners or oven are not getting hot, or a gas burner won't ignite, this is a clear sign of a problem. Electric elements may not glow, or gas burners may click repeatedly without lighting. This prevents cooking and needs prompt attention.
Uneven Cooking/Baking
When food cooks unevenly or takes much longer than usual, your stove's temperature calibration might be off. This can be particularly frustrating for baking, where precise temperatures are crucial for consistent results. It suggests an issue with temperature sensors or elements.
Burners Sparking or Clicking
Persistent sparking or clicking from a gas burner, even when turned off, indicates a potential issue with the igniter or its associated components. This can be annoying and may also signify an electrical problem. If the burner does not light after clicking, the igniter may be faulty.
Indicator Lights Malfunctioning
If indicator lights on your stove's control panel are staying on, flickering, or not illuminating at all when they should, it could point to an electrical fault or a problem with the control board. This can make it difficult to know if a burner is still hot or if the oven is operating.
Likely causes
What we typically find when we diagnose these symptoms.
Faulty Heating Element
One of the most common reasons a stove or oven might not heat up properly is a damaged or burned-out heating element. For electric stoves, this often manifests as a visible break or blister on the element itself, preventing it from generating heat. For ovens, the element might simply fail to glow red.
Igniter Issues on Gas Stoves
If your gas stove burner clicks but doesn't ignite, or the oven fails to light, the igniter is a likely culprit. A weak or faulty igniter may not be generating enough heat to open the gas valve, preventing gas flow to the burner or oven. This can be caused by wear and tear over time.
Malfunctioning Control Board
The control board acts as the 'brain' of your stove, managing all functions including temperature regulation and burner operation. A defect in the control board can lead to various problems, such as incorrect temperature readings, burners not turning on, or oven functions failing entirely. This is often an electronic component failure.
Wiring or Connection Problems
Loose, corroded, or damaged wiring can interrupt the electrical flow necessary for your stove to operate. This can affect individual elements, the oven light, or the entire appliance. These issues often occur due to heat exposure over time or improper installation.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Smell of Gas
If you detect a distinct odor of natural gas near your stove, immediately turn off the appliance and evacuate the area. Do not operate any electrical switches or open flames. Call your gas company and emergency services from a safe location.
Smoke or Burning Smell
Any unusual smoke, sparks, or a persistent burning smell coming from your stove, especially an electrical or plastic odor, indicates a serious electrical issue. Turn off the appliance and, if safe to do so, unplug it from the wall. Do not continue to use the stove until it has been inspected by a professional.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Verify Power Supply
Before calling for service, ensure your stove is properly plugged into a working outlet. For electric models, check the circuit breaker in your home's electrical panel; a tripped breaker can cut power to the appliance. Reset it if necessary and test the stove again.
- 2
Check Burner Position
For electric coil burners, make sure the burner is seated correctly in its receptacle. If it's loose or misaligned, it may not make proper electrical contact. For gas burners, ensure all burner caps are correctly placed and not clogged with food debris.
- 3
Examine Heating Elements
Visually inspect electric heating elements for any signs of damage, such as cracks, blisters, or areas that appear burnt out. An element that fails to glow red when turned on often indicates a failure. For gas stoves, observe if the igniter sparks when you turn on a burner.
- 4
Test Other Burners/Oven
If one burner isn't working, try testing the other burners and the oven function. If only one part of the stove is malfunctioning, it helps narrow down the potential issue to that specific component rather than a broader power problem. This can provide valuable information for diagnosis.
- 5
Review Control Settings
Double-check all control knobs and digital settings to ensure they are correctly set for the desired function. Sometimes, a control might be inadvertently set to a 'lock' or 'standby' mode, preventing operation. Ensure the timer is not active if it affects oven operation.
- 6
Clean Burner Areas
For gas stoves, ensure the burner ports are clear of food particles or grease, which can obstruct gas flow and ignition. A small brush or toothpick can be used gently to clear these openings. Always ensure the stove is cool and disconnected from power before cleaning.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of stove repair can vary widely depending on the specific part that needs replacement and the complexity of the repair. Simple fixes like a single burner element might be at the lower end, while replacing a main control board or a gas valve could fall into the higher range. Our diagnostic fee is waived with any repair, providing clear pricing.
Stove Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable stove repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
★
★
★
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★Bertazzoni★
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★Cove★
BlueStar★
★
★Marvel★
★
GE Profile
★
Frequently Asked Questions
How quickly can Star Appliance schedule a stove repair in Matthews?
We strive to offer prompt and convenient scheduling for all our Matthews customers. Our goal is to address your stove repair needs as quickly as possible, understanding the importance of a fully functional kitchen. Please contact us to discuss our current availability and find a service time that works best for you.
Which brands of stoves does Star Appliance repair?
Star Appliance specializes in the repair of premium stove brands. Our technicians are factory-trained and experienced with Sub-Zero, Wolf, Thermador, Viking, and Miele appliances. You can trust our expertise with these high-end models to ensure a precise and effective repair.
Are Star Appliance technicians licensed and experienced?
Yes, our technicians at Star Appliance are highly skilled, experienced, and continuously trained on the latest appliance technologies and repair techniques. While specific licensing varies by state and trade, we ensure our team meets all necessary qualifications and adheres to the highest industry standards for professional, reliable service.
What is Star Appliance's policy on diagnostic fees for stove repair?
We have a transparent diagnostic fee policy. We charge a $120 service call fee to diagnose your stove's issue. However, this entire $120 fee is waived if you proceed with the recommended repair service through Star Appliance. This ensures you only pay for the repair itself.
Does Star Appliance cover areas like Wesley Chapel and Lake Park for stove repair?
Absolutely! Star Appliance proudly serves homeowners throughout Matthews, including neighborhoods such as Wesley Chapel, Lake Park, Providence, and the Matthews Commercial Historic District. We also extend our services to nearby cities like Charlotte and Waxhaw, ensuring comprehensive coverage for your stove repair needs.
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What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.