GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Ice Maker Repair in Matthews, SC
Same-day service from Star Appliance — all major brands.
90-Day Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dishwashers
Washers & Dryers
HVAC & Ventilation
24/7/365
Emergency
Request Service
Appliance Down? We'll Call Within 2 Hours.
No time-slot picker — our dispatcher contacts you directly to confirm and schedule. Serving homeowners and businesses throughout the area.
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Most jobs scheduled same-day or next-day.
Required fields marked *. Free estimates.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Welcome to Star Appliance, your trusted local expert for premium ice maker repair services right here in Matthews, SC. For homeowners across Matthews, from the established communities in Wesley Chapel to the vibrant residences near Providence, ensuring your high-end appliances operate flawlessly is our priority. We understand that a malfunctioning ice maker in a Sub-Zero, Wolf, Thermador, Viking, or Miele appliance can be a significant inconvenience, especially in a bustling suburb of Charlotte like ours, known for its pleasant residential areas and a median household income reflecting a discerning clientele. Our dedicated technicians bring specialized knowledge and precision to every service call, meticulously diagnosing and resolving issues to restore your appliance's optimal performance. At Star Appliance, we pride ourselves on transparent and fair pricing; our standard $120 service call fee is completely waived when you proceed with the recommended repair, offering you peace of mind and clear value. We also extend our expertise to commercial and restaurant kitchen appliances, ensuring businesses can operate smoothly. Count on Star Appliance for reliable, professional ice maker repair that keeps your home running efficiently and your premium appliances in peak condition. We're here to serve the Matthews community with unparalleled service and expertise.
Updated
Common Ice Maker Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
No Ice Production
One of the most common issues, this symptom means your ice maker is not producing any ice whatsoever. This can range from a complete failure to produce cubes to only making a few, small pieces throughout the day. It indicates a significant problem in the water supply or freezing mechanism.
Small or Hollow Ice Cubes
If your ice maker is producing cubes that are noticeably smaller than usual, or if they appear hollow and brittle, it often points to insufficient water supply or pressure. This can impact the quality and quantity of ice available for use.
Ice Maker Leaking Water
Water pooling inside the freezer, around the ice maker unit, or even dripping onto the floor outside the refrigerator is a serious symptom. Leaks can cause damage to your appliance and flooring, and often indicate a problem with the water inlet valve, fill tube, or drainage system.
Unusual Noises
An ice maker that is making loud grinding, buzzing, or clicking noises that are out of the ordinary is a sign of an internal mechanical issue. These sounds can indicate problems with the auger motor, gears, or other moving parts within the unit.
Likely causes
What we typically find when we diagnose these symptoms.
Clogged Water Filter
A dirty or expired water filter can restrict the flow of water to your ice maker. This often results in a significant reduction in ice production or the formation of unusually small or hollow ice cubes. Regular filter replacement is crucial for optimal performance.
Faulty Water Inlet Valve
The water inlet valve controls the flow of water into the ice maker. If this valve is defective or clogged with mineral deposits, it may fail to open or close properly, leading to no ice production or continuous leaking. A technician can test its functionality.
Damaged Fill Tube
The fill tube guides water into the ice maker tray. If this tube becomes frozen, cracked, or misaligned, it can prevent water from reaching the tray, causing a lack of ice or leading to water leakage within the freezer compartment. Blockages are also common.
Worn Auger Motor
For ice makers that dispense ice, a faulty auger motor can prevent ice from being ejected from the storage bin. This issue often presents with grinding or buzzing noises when attempting to dispense ice, or a complete failure of the dispensing mechanism.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Significant Water Leakage
If you notice a continuous or large amount of water leaking from your ice maker or refrigerator, it's important to call a professional immediately. Significant water leaks can cause extensive damage to your kitchen floors and cabinets.
Electrical Burning Smell
Any smell of burning plastic or electrical components emanating from your refrigerator or ice maker is a serious safety concern. Unplug the appliance if safe to do so and contact a qualified technician to prevent potential electrical fires.
Quick checks before you call
Safe checks that may save you a service call. Never open the appliance — visual + power checks only.
- 1
Verify Water Supply
Ensure the water shut-off valve supplying your refrigerator or freezer is fully open. A partially closed valve can significantly reduce water pressure, impacting ice production. Check the valve located behind or beneath your appliance.
- 2
Check Water Filter
Inspect your refrigerator's water filter. If it's old or clogged, it can restrict water flow to the ice maker. Try replacing the filter according to your manufacturer's recommendations or temporarily removing it to see if ice production improves.
- 3
Inspect Ice Bin for Jams
Carefully remove the ice bin and check for any frozen ice clumps or foreign objects that might be jamming the ice maker's mechanism or preventing ice from being dispensed. Clear any obstructions gently to avoid damage.
- 4
Reset the Ice Maker
Many ice makers have a reset button, often located on the side or bottom of the unit. Consult your appliance manual for its location. Alternatively, you can try unplugging the refrigerator for a few minutes to perform a hard reset.
- 5
Confirm Freezer Temperature
Ensure your freezer is set to the correct temperature, typically around 0°F (-18°C). If the freezer isn't cold enough, the ice maker may not freeze water efficiently or cycle properly. Verify the temperature with a thermometer.
- 6
Listen for Water Fill
With the ice bin removed, listen carefully to determine if you can hear water filling the ice maker tray when it attempts to cycle. No sound of water filling could indicate an issue with the water inlet valve or supply line.
- 7
Examine Fill Tube for Ice
Visually inspect the small tube that delivers water to the ice maker tray for any visible ice blockages. A frozen fill tube can prevent water flow and is a common cause of no ice production or leaks. Do not attempt to clear with sharp objects.
Pricing
What affects your final bill.
Diagnostic
120 service call waived with repair
The cost of ice maker repair can vary based on the specific part needing replacement, the complexity of the repair, and the brand of your appliance. Simple fixes like a clogged fill tube are less costly than replacing a main control board or auger motor, which typically fall on the higher end of the spectrum.
Ice Maker Repair in Matthews
Matthews residents and businesses count on Star Appliance for fast, reliable ice maker repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, SC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
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★Bertazzoni★
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★Cove★
BlueStar★
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★Marvel★
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GE Profile
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Frequently Asked Questions
How quickly can Star Appliance repair my ice maker in Matthews?
We aim for prompt and efficient service, often able to schedule appointments within a day or two depending on current availability. Our goal is to restore your ice maker's functionality as quickly as possible with minimal disruption to your daily routine.
What brands of ice makers does Star Appliance repair?
Star Appliance specializes in the repair of premium appliance brands. Our expert technicians are trained and equipped to service ice makers from leading manufacturers such as Sub-Zero, Wolf, Thermador, Viking, and Miele, ensuring top-tier care for your valuable appliances.
Are Star Appliance technicians experienced and certified?
Our technicians are highly experienced professionals with specialized training in high-end appliance repair. We continuously update our knowledge to stay current with the latest technologies and service requirements for the premium brands we work with, ensuring reliable and expert service.
What is Star Appliance's diagnostic fee policy for ice maker repair?
Our standard diagnostic service call fee is $120. This entire fee is waived if you choose to proceed with Star Appliance for the recommended repair. This means your diagnostic becomes free when you allow us to fix your ice maker issue.
Which Matthews neighborhoods does Star Appliance serve for ice maker repair?
Star Appliance proudly serves all neighborhoods within Matthews, including Wesley Chapel, Lake Park, and Providence. Our service area also extends to nearby cities such as Charlotte, Fort Mill, and Waxhaw, ensuring comprehensive coverage for our valued customers.
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What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving homeowners and businesses across SC, NC
Not sure if we cover you? Call us.
SC
NC
Charlotte, NCFort MillMatthews, NCWaxhaw, NC
Also serving nearby
Belmont NC · Chester · Clover · Concord NC · Gastonia NC · Huntersville NC · Indian Trail NC · Lancaster · Monroe NC · Mooresville NC · Rock Hill · York
Appliance Down? We'll Call Within 2 Hours.
Star Appliance — same-day available. Serving homeowners and businesses throughout the area.